Vodafone UK - The Strand Reviews 

196
•
TrustScore 5 out of 5

4.9

408 The Strand,Covent Garden, WC2R 0NE London, GB

•

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Rated 5 out of 5 stars

I had a great experience at Vodafone! As an international student I was incredibly stressed about the whole process and had many questions. Abhi was kind enough to help me not only set up a whole inte... See more

Company replied

Rated 5 out of 5 stars

I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and m... See more

Company replied

Rated 5 out of 5 stars

Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... See more

Company replied

Rated 5 out of 5 stars

Fast, friendly, professional service and they changed my SIM and explained everything within 30 mins. Thanks very much Abhi for the help!

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - The Strand

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 408 The Strand,Covent Garden, WC2R 0NE, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

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4.9

All reviews

(196)

42,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience at Vodafone

I had a great experience at Vodafone! As an international student I was incredibly stressed about the whole process and had many questions. Abhi was kind enough to help me not only set up a whole internet plan, but also a phone plan. Genuinely could not have asked for better service and will highly recommend this location to others in the future. Thanks Abhi—you rock.

September 8, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Caliana,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi and colleague divya was very…

Abhi and colleague divya was very helpful, made the visit seamless

September 4, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Abdulnasir,

Thanks for the lovely review and fantastic support for Abhi and Divya.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi did an amazon job

September 3, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Martina,

Thanks for the lovely review and fantastic support for Abhi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect service

Fast, friendly, professional service and they changed my SIM and explained everything within 30 mins. Thanks very much Abhi for the help!

September 2, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hi Jad, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Updating SIM Plan

I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and made the whole experience far easier and enjoyable than I thought it would be!

August 18, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ezekiel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a really great experience

I had a really great experience. Abhishek served me and he was really patient and explained me everything about the contract and the plans

August 17, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Saipriya,

Thanks for the lovely review and fantastic support for Abhishek. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi is an excellent employee

Abhi is an excellent employee, flexible, patient, knows his job and very pleasant. Thank you very much. Great customer experience for me.

August 12, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hi Alison, thank you so much for your wonderful review and the amazing support you’ve shown for Abhi, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Abhi at the strand store helped me to…

Abhi at the strand store helped me to get my plan and number sorted in no time. Appreciate his time and patience.
Great job vodafone.

July 10, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ofordu,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ther are really nice and very helpful

Ther are really nice and very helpful
Specifically the guy abishek

July 9, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Hanzla,

Thanks for the lovely review and fantastic support for Abishek If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SADIA! You are amazing!

SADIA!! I don't know why but my phone call got cut off, I really hope she can somehow see this message. She was amazing, helped me out with broadband and a new SIM, excellent service. We spoke for over an hour but then it cut me off right as I was telling her how amazing she was. I hope she sees this message!!

July 2, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Rosie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abha was of great support

Abha was of great support. He assisted us in a quick and effective way. I have often struggle with phone company client service but Abha at Vodafone shop on the strand was really amazing !!

July 1, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Emily,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi and Sadia at Vodafone!

Abhi and Sadia were amazing, very helpful, made getting a SIM card and e-sim easy! Thank you both!

June 15, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Sophie,

Thanks for the lovely review and fantastic support for Abhi and Sadia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was helpful and friendly

Abhi was helpful and friendly, great experience.

June 11, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Jason,
Thanks for the lovely review and fantastic support for Abhi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Umair was very helpful and good service.

June 8, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Siraj,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi’s Service

I really appreciated Abhi’s assistance. He was extremely helpful and patient. I left the store very pleased.

May 12, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Sheikha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi helped me a lot in mu experience

Abhi helped me a lot in mu experience

May 8, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Aylin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The experience was good

The experience was good, very nice service from Abhi

May 8, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Albina,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a very quick and easy interaction

Had a very quick and easy interaction. Customer service was great from Abhishek!

May 6, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Luka,

Thanks for the lovely review and fantastic support for Abhishek.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy to deal with and happy to discuss options

Sadia was no hassle, very easy to deal.with, saved me money and weren't pushy too.

April 24, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good

Good, helpful explanation from Abhi!

April 24, 2026
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Hermione,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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