Vodafone UK - The Strand Reviews 

192
TrustScore 5 out of 5

4.9

408 The Strand,Covent Garden, WC2R 0NE London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and m... See more

Company replied

Rated 5 out of 5 stars

Abhi is an excellent employee, flexible, patient, knows his job and very pleasant. Thank you very much. Great customer experience for me.

Company replied

Rated 5 out of 5 stars

I had a really great experience. Abhishek served me and he was really patient and explained me everything about the contract and the plans

Company replied

Rated 5 out of 5 stars

Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - The Strand

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 408 The Strand,Covent Garden, WC2R 0NE, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(192)

42,546 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abhi was very helpful throughout the…

Abhi was very helpful throughout the process of getting a SIM card and made everything clear and understandable.

October 21, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, Abhi was really helpful.

September 19, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just moved in and got my phone number…

Just moved in and got my phone number today. I was helped by Abhi and it was super quick.

September 16, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhishek was a wonderful server

Abhishek was a wonderful server. He spent 2 hours and helped us with everything and he was very patient and lovely

September 9, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Anjela,
Thanks for the lovely review and fantastic support for Abhishek.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service !

August 12, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Tarikul,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhishek was very helpful and the…

Abhishek was very helpful and the service was fast!

August 11, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ruth,

Thanks for the lovely review and fantastic support for Abhishek.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Much admiration and appreciation

Dear team of Vodafone,

thank you for the wonderful offer of your service. Abhi was very understanding and helpful. I am happy to be your customer.

Kind regards,

Christian Ronald Berlet

August 11, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Christian,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quality and attention to my needs

July 11, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Rashid,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was a great help

Abhi was really friendly and professional and was very helpful. I asked a lot of questions and we went through a few models and he was very helpful. Very happy with the service.

July 4, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Rachel,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was excellent

Abhi was excellent. Explained the plan well. Most polite and great customer care

July 3, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Gerrard,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Abhi in updating…

Excellent service from Abhi in updating my contracts and transferring an existing number to a new contract. Thank you.

July 1, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Shahin,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Abhi!

Abhi was wonderful in helping me set up my eSIM. Very quick, simple and easy

July 1, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Clare,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

super helpful and made switching easy

Abhi was super helpful and made changing to a monthly plan stress free. Well done Vodafone.

June 2, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Pete,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really great service explained it all…

Really great service explained it all clearly for me

May 19, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hi Stephen,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Abhishek looked after me, resolved all my issues, improved the price of my contract, and went above and beyond to help me switch my broadband. Absolutely stellar service. Cannot praise him enough. Thank you

May 16, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Cinzia,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya is knowledgeable and very…

Mourya is knowledgeable and very helpful. I had a very good experience.

May 6, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Pelly,

Thanks for the lovely review and fantastic support for Mourya.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi really helpful in finding me a new…

Abhi really helpful in finding me a new contract and explaining it all very well

April 11, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Lara,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful & knowledgable

Omar was really helpful & knowledgable

April 8, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Ellie,

Thanks for the lovely review and fantastic support for Omar.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhishek really helped with my bills…

Abhishek really helped with my bills and sorted my plans seamlessly. Very helpful.

March 15, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Naresh,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abhi was professional and helped to…

Abhi was professional and helped to upgrade my partner’s phone very smooth process.

March 28, 2025
Unprompted review
Vodafone UK - The Strand logo

Reply from Vodafone UK - The Strand

Hey Satyavani,

Thanks for the lovely review and fantastic support for Abhi.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look