Wow Blake from the lakeside store is amazing and so helpful I have been a victim of a scam and he spent a very long time helping me to sort it out personally. Even though no new contract was taken out... See more
Company replied
Location
Switch locationUnit 24 , Level One Lakeside Shopping Centre, RM20 2ZF West Thurrock, GB
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See what reviewers are saying
Maddie was honestly the greatest provider ive come across. The work and effort she put it in was amazing and there's nothing more than you could ask for from a customer service provider. She's definit... See more
Company replied
Got us a better deal immediately, and gave smooth and clear instructions on setting up the 5G hub. Great service.
Company replied
I went to talk about an Upgrade, and i had the pleasure to have a chat with Maddi, Profesional , kind and answered all my questions with calm, professionalism and smiles. Really enjoyed the time s... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Thurrock Lakeside Experience
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 24 , Level One Lakeside Shopping Centre, RM20 2ZF, West Thurrock, United Kingdom
4.9
Excellent
200 reviews
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Great experience
Was served by Paola and had a lovely experience in this Vodafone store. Was very knowledgeable and was able to solve an issue that I had been having with my contract for quite some time.
February 25, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
misleading information from staff member
I went last sunday to lakeside shopping center store. one of vodaforne staff name(Delum) gives us few option for my upgrade. i have found a good deal as £31pm plus my sim monthly cost what im paying currently (£8pm) and i asked to complete this process. he did everything and asked us to comeback in few days to collect device.
We went back after few days and monthly price magically went to £73pm. i was surprised when i hered this from the other vodafone team member on store. it was 30 minutes drive and i went twice. wasted time. im sure this is my last contract with vodafone also whole family will be moving to somewhere else. currently using home broadband and im sure im not going to extend with vodafone.
February 11, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi. It's disappointing to see your comments, concerns and feedback. We completely understand how alarming this must have been, especially after driving 30 minutes to the store. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Maddi best service I ever had in…
Maddi best service I ever had in Vodafone
February 14, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thanks for taking the time to leave this great review about Maddi!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
I appreciate your exceptional…
I appreciate your exceptional assistance as a seller advisor. Your prompt responses ,and dedication have made my experience smooth and enjoyable .Thank you for your outstanding service ,Denisa !
January 17, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Andress,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The best sales advisor ever meet in my…
The best sales advisor ever meet in my entire life !
Many thanks!!
January 17, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Lost device
Took my phone in for repair a week ago. Vodafone have no idea where my phone is and have been told I need to chase it with the store. Phone number provided by Vodafone customer service is invalid and I now have to travel to the store again when I'm due to give birth any day now.
January 4, 2024
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Sue
I am sorry to hear about your experience. This is not the journey we would expect.
If the phone is still at the store we would be unable to see anything via others channels which is likely why you have been advised to contact the store. Once your phone has been sent for a repair we're able to view updates from the repairs team regarding your devices journey.
We are able to attempt to call and or email the store for you as well, this may take a little more time.
If you need any further help with this, or would like us to look into anything further for you, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience with store advisor
Great experience with Jackie at the lakeside store, she sorted me out a fantastic deal
December 29, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Horrible customer service and network
Customer service lady was mocking and there were two others were laughing as I was enquiring about the product and service.
Very insulting and humalatin
I decided to leaving this horrible behaviour
My home broadband and Mobil data isn’t giving me adequate service.
Please avoid Vodafone
December 21, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi M Quadri,
We're really disappointed to hear this recent experience. This is not the service we want to be providing our customers, and certainly not how we want to be leaving customers feeling. We apologise for this.
Please message us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone so we can get this looked into, or if you require any assistance.
Thanks, Vodafone Social Media Team
Maddi was so nice and knowledgeable
Maddi was so nice and knowledgeable. Now I have all my family with Vodafone, and I’m so happy that I got a good deal.
December 15, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Andrei,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jackie was amazing
December 21, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Sarah,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Thurrock Lakeside Experience
Hi Bogdan,
Thanks for taking your time to leave this review for Maria.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I have just visited the lakeside…
I have just visited the lakeside Thurrock Vodafone branch and was served by a young man by the name of Dylan who was extremely helpful and knowledgeable, my questions were solved quickly and professionally, very happy with the service
December 14, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Dylan,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Exceptional Support Experience with Denisa from Vodafone
As a Vodafone customer, I would like to express my utmost satisfaction with the support provided to me, particularly by Denisa. In an age where customer service can often be underwhelming, Denisa stood out as a shining star.
I recently encountered an issue with my Vodafone service and reached out for assistance. From the very beginning, Denisa demonstrated professionalism, knowledge, and a genuine willingness to help. Not only was she prompt in her response, but she also exhibited exceptional communication skills throughout the entire process.
Thank you once again, Denisa, for going above and beyond in your role as a customer support representative. You have undoubtedly set a benchmark for excellence in customer service.
December 1, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Nicu
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Thanks to Denisa we left the Vodafone…
Thanks to Denisa we left the Vodafone shop very thankful and happy! Great communication and support skills.
December 2, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ana-Maria,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Denisa the sales advisor was super…
Denisa the sales advisor was super helpfull and amazing today which done the time spent in store to pass very easy.
Thank you
December 2, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Mihai,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Denisa was very helpfull and she…
Denisa was very helpfull and she explained very Well the plans to me. She was amazing
December 2, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Ioana,
Thanks for the lovely review and fantastic support for Denisa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Best experince from Maddi in lakeside.
Best experince from Maddi in lakeside.
She fixed both of my devices.
Amazing.
December 2, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Colin,
Thanks for the lovely review and fantastic support for Maddi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Thurrock Lakeside Experience
Thanks for your fab feedback Izabela.
All the best, The Vodafone Social Media Team
Best customer service from Tolu
November 30, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
It's great to see Tolu left such a positive impression on you John.
Thanks again, Vodafone Social Media Team
Knowledgeable staff very friendly
Knowledgeable staff very friendly
Alia was brilliant
November 30, 2023
Unprompted review
Reply from Vodafone UK - Thurrock Lakeside Experience
Hey Patrick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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