Vodafone UK - Torquay Reviews 

271
TrustScore 5 out of 5

4.9

22 Union Street, TQ2 5PW Torquay, GB


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Rated 5 out of 5 stars

Bethany was great with helping us to decide on which sim plan we needed and didn’t rush us! It is a nice relaxed environment and a lovely team to talk to, we will definitely be back again, as we have... See more

Company replied

Rated 5 out of 5 stars

Great store with friendly people working inside. I was served by Bethany who helped me save £10 on my monthly bill with a new contract. She was very helpful and understanding when we were talking. I a... See more

Company replied

Rated 5 out of 5 stars

Bethany was an instant like 👍 very positive and helpful and I will be back for an upgrade many thanks

Company replied

Rated 5 out of 5 stars

Che made my entire week ! He found me the best deal I could possibly imagine ! I cannot recommend che and the Vodafone Torquay branch enough. They assisted me beyond the call of duty while spor... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Torquay

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 22 Union Street, TQ2 5PW, Torquay, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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4.9

All reviews

(271)

41,878 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good staff , and very helpfull

Good staff , and very helpfull

April 10, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Gordon,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very helpful

Lewis was very helpful, and was able to save me money on my phone bill.

April 10, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey there,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Lewis for his help today

Thanks to Lewis for his help today. Sorted out a month of hassle from an on line order in less than 15 mins.

April 3, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Almitra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service.

March 23, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey David,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Che was a very helpful and…

Che was a very helpful and accommodating, Che was happy and funny made my experience easier also had a nice conversation

March 22, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were served by Adam and he was very…

We were served by Adam and he was very friendly and helpful gave us all the information we needed he was very knowledgeable about which phone would be best and got us great deals

March 14, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Dawn,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

today has been brilliant

today has been brilliant, all to the thanks of lewis and his magic computer, such a sound guy and came in just for some data and left with a new phone! amazing service and lovely attitude to help, such a good experience

March 12, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Stella,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant amazing phone assistant

Brilliant amazing phone assistant, was so helpful and considerate. Che was brilliant

February 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hi Don,

Thank you so much for your wonderful review and the amazing support you’ve shown for Che—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sean was great

Sean was great! Gave all info I needed. Deserves a medal!😀

February 13, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Barbara,

Thanks for the lovely review and fantastic support for Sean.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

CLIVE at the Torquay store was…

CLIVE at the Torquay store was exceptional. Incredible customer service in supporting my 18 year old son to take out his own first contract. What an asset to your team, we hope to see Clive again when we return to store.

February 8, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Clive.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was amazing and so helpful

Lewis was amazing and so helpful, answered all the questions I had in a very personable manner. If you are in Torquay and need support /advice for anything phone related I would highly recommend Vodafone and Lewis especially

January 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Mark,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very helpful

Lewis was very helpful. He’s dealt with my phone quickly and gave good advice about broadband for the next time in due to renew. He’s very friendly and knowledgable and made my visit enjoyable.

January 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Helen,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had a problem with my phone Lewis…

Had a problem with my phone Lewis sorted for it for me and also reduced my mobile broadband which was a bonud

January 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Martin,

Thanks for the lovely review and fantastic support for Lewis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great staff..

Great staff..
.good service

January 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hi Joanna,

Thank you so much for your wonderful review and the amazing support you’ve shown for us—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lewis was very attentive and helpful

Lewis was very attentive and helpful. He went through all the available options and helped me set up my broadband.

January 24, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Adrita,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The chap Adam sorted my phone out in a…

The chap Adam sorted my phone out in a couple of mins.Very helpful.Would recommend Vodafone to my family and friends.

January 22, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Theresa,
 
Thanks for the lovely review and fantastic support for Adam.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went into Vodafone Torquay today asking…

Went into Vodafone Torquay today asking for a pay as you go because I don’t have a clue & got some great advice great deal & banter which made my day! Thanks Che!

January 21, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Freya,

Thanks for the lovely review and fantastic support for Che.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beth helped me with my problem very…

Beth helped me with my problem very quickly and efficiently, very friendly service.

January 21, 2026
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Anna,

Thanks for the lovely review and fantastic support for Beth.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good knolage and very helpful

December 23, 2025
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Brian,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The gentleman (Adam)

The gentleman (Adam) helped me with I needed he was fantastic showed me my bill and breakdown he was really helpful

December 9, 2025
Unprompted review
Vodafone UK - Torquay logo

Reply from Vodafone UK - Torquay

Hey Tazzy,

Thanks for the lovely review and fantastic support for Adam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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