Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... See more
Company replied
Location
Switch location16 Calverley Road, TN1 2TB Tunbridge Wells, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.
Company replied
i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... See more
Company replied
Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Tunbridge Wells
Written by the company
Contact info
16 Calverley Road, TN1 2TB, Tunbridge Wells, United Kingdom
4.9
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan has been amazing
Dan has been amazing. He was patient and explained everything really well so we understood the next steps. We have never had such good service
September 17, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hi Lorraine. Thank you for your review for Dan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amado helped me with network settings
Amado helped me with network settings
September 15, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Thank you for your lovely feedback and it's great to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Went into the Vodafone store in…
Went into the Vodafone store in Tunbridge Wells and Saf was brilliant!
September 9, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great customer service from Phoebe in…
Great customer service from Phoebe in Tunbridge Wells today, thank you!
September 7, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that you had such a positive experience! Thank you for taking the time to share your feedback; we appreciate it greatly.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thank you Harvey! …
From the moment my son and I walked into the shop, Harvey was fantastic. He greeted us with a warm “good morning” and immediately made us feel welcome. He took great care of us throughout, even taking the time to build a lovely rapport with my son, which I really appreciated.
Harvey not only upgraded both my and my daughter’s accounts with a much better deal, but he also set up my son’s very first account—which he was absolutely thrilled about. I usually dread visiting mobile phone shops, but Harvey completely changed that for me.
I would highly recommend seeing him in Tunbridge Wells. Thank you so much, Harvey!
August 30, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Phoebe was extremely helpful and helped…
Phoebe was extremely helpful and helped me find the best deal I could get, in a friendly and understanding manner. Amazing customer service from her – thank you!
August 24, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
All staff are super helpful
All staff are super helpful. So grateful for a physical presence and on this visit Saff reassured me that everything I needed to do I had done.
August 16, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Dawn,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amadeo fantastic service following a…
Amadeo fantastic service following a week of hassle with Vodafone online. Amazing guy, really polite, friendly and professional
August 13, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Sarah,
Thanks for the lovely review and fantastic support for Amadeo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amadeo helped me with sim
August 12, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Qumart,
Thanks for the lovely review and fantastic support for Amadeo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I received excellent customer service from Phoebe. She was very helpful,friendly and professional and made my visit to the shop worth. She's definitely an asset to the Tunbridge Wells branch.
August 12, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Mayura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The person I worked with was helpfull…
The person I worked with was helpfull and managed to help me. He explained every step and answered all my enquires, even those unrelated to my problem.
August 9, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Mihai,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Harvey was a wonderful and charming…
Harvey was a wonderful and charming chap, helped me with all my querys.
July 26, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Penny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very lovely service by Dan!
July 19, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Temi,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful service
Great communication and detailed explanations. Wonderful service!
July 19, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Toyin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant customer service by Dan
Brilliant customer service by Dan, polite, very knowledgeable and informative
July 19, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Sade,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Saf was super helpful
Saf was super helpful. Made the whole experience very easy. Tunbridge wells store
July 16, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey David,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Upgrade Phone Contract
I went in to upgrade my phone contract. Saf was very helpful, explaining the various options and their cost implications in a concise and cheerful manner.
July 15, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey Will,
Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack in Tunbridge Wells was superb…
Jack in Tunbridge Wells was superb today, and a pleasure to deal with. He’s a real asset to the company.
July 14, 2025
Unprompted review
Reply from Vodafone UK - Tunbridge Wells
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.