Very good service, did a lot of research for me to make sure it was the most cost effective deal whilst also getting me the latest technology for cheaper than I was paying prior to my upgrade. Very th... See more
Company replied
Location
Switch location11 High Street, KT12 1DG WALTON-ON-THAMES, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service from Daryl at Walton on Thames store. Professional all the way, great product knowledge as I looked to upgrade. Outstanding customer service. Thank you so much!
Company replied
Im an EE customer but had very poor experiwnce when i went there for some tech support. Left dishearted but popped into vodafone just on the off chance and was really gratefull i did as had such a gre... See more
Company replied
Amazing service. Daryl was so helpful over my several discovery visits to the shop before I finally committed to which phone and watch I was going to go with. Thank you so much!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Walton on Thames
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom
4.9
Excellent
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amarendra was extremely efficient and…
Amarendra was extremely efficient and knowledgeable. Amazing service, thank you!
July 27, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Ben,
Thanks for the lovely review and fantastic support for Amarendra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amar was super helpful
Amar was super helpful, explained everything and sorted out everything I needed.
July 23, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi Liz, thank you so much for your wonderful review and the amazing support you’ve shown for Amar, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Outstanding customer advice
Amazing service from Daryl at Walton on Thames store. Professional all the way, great product knowledge as I looked to upgrade. Outstanding customer service. Thank you so much!
July 17, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Sue,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
A satisfied customer
Daryl served me and was very helpful. Managed to reduce the cost of my broadband significantly and was able to answer all my questions.
July 15, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Annie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Walton on thames staff has been…
Walton on thames staff has been brilliant. Amar took me through whole process smoothly and explained everything clearly.
July 15, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl is brilliant
Very good service, did a lot of research for me to make sure it was the most cost effective deal whilst also getting me the latest technology for cheaper than I was paying prior to my upgrade. Very thorough with costs, delivery times and gave me time to transfer everything from old to new device
July 3, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Chintu,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amar Very helpful and very friendly…
Amar Very helpful and very friendly thank you
July 13, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Barbara,
Thanks for the lovely review and fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service. Daryl was so helpful over my several discovery visits to the shop before I finally committed to which phone and watch I was going to go with. Thank you so much!
July 11, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Blanca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Daryl was brilliant
Daryl was brilliant. Fixed my issues and ended up saving me a good bit of money too. Thank you!
July 8, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Lucas,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Speed and efficiency of Amarendra the…
Speed and efficiency of Amarendra the sales person
July 8, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Michael,
Thanks for the lovely review and fantastic support for Amarendra. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl
Daryl your retail assistant went above and beyond to help me , even with a shop full of customers he stayed calm & polite to everyone. I trust his professionalism will be recognised
June 18, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Claire,
Thanks for the lovely review and the fantastic support you’ve shown for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, really good 5g network in Walton on Thames compared to EE. Staff are very knowledgeable and ready to help
June 15, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Rupert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Im an EE customer but had very poor…
Im an EE customer but had very poor experiwnce when i went there for some tech support. Left dishearted but popped into vodafone just on the off chance and was really gratefull i did as had such a great experience. Will be bring my number to vodafone in tlthe next couple of months
June 12, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Aaron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amarendra/ Amar from Walton Branch has…
Amarendra/ Amar from Walton Branch has beem fantastic.
Just renewed my contract and he was very thorough and explained things very well.
A pleasure to deal with.
June 4, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Amar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The experience was great
The experience was great. Daryl was really helpful and gave me the great option of a new phone. He also answered all my questions and was really friendly. I would really recommend coming here anytime.
May 23, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amarendra was extremely helpful and…
Amarendra was extremely helpful and professional. He kindly assisted me through all of the transactions I needed to complete.
May 19, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
No complaints about the local staff
No complaints about the local staff. They're just doing what they can with the tools the company gives them. They need to put themselves in the shoes of an elderly customer and understand how soul-destroying the customer experience is.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi Sean,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Daryl was absolutely brilliant
Daryl was absolutely brilliant. He sorted out my wife issue and transferred all my apps to my new phone. Excellent Service
May 8, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Daryl for helping me with my…
Thank you Daryl for helping me with my new phone you are amazing
May 5, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Lexley,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New Contract
Recently got a new contract for our business, could not recommend more this branch , Daryl went above and beyond.
Great customer service
May 5, 2026
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.