Vodafone UK - Walton on Thames Reviews 

272
TrustScore 5 out of 5

4.9

11 High Street, KT12 1DG WALTON-ON-THAMES, GB


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Rated 5 out of 5 stars

Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... See more

Company replied

Rated 5 out of 5 stars

I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... See more

Company replied

Rated 5 out of 5 stars

Amar today has delt with my problem with super efficiency. I am very grateful. This Walton shop is amazing

Company replied

Rated 5 out of 5 stars

Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... See more

Company replied


Company details


Contact info

  • 11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Amar was a lovely kind and patient man…

Amar was a lovely kind and patient man . He helped me with my phone problem very professional and a good advert for Vodafone ! Highly recommended ! A credit to your company.

April 8, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames


Hey Babette,

Thanks for the lovely review and fantastic support for Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, prompt upgrade and informative!

April 8, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hammad was absolutely fantastic in…

Hammad was absolutely fantastic in helping me resolve issues with my iPhone and Vodafone billing. My Samsung also. Top class ambassador for Vodafone. Thank you Hammad.

April 4, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey John,

Thanks for the lovely review and fantastic support for Hammad.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar and Daryl

Amar and Daryl, have been very patient and helpful with over the last couple of days, I have had a few difficulties lately, but I can’t fault the effort that whole team here put in.

April 4, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Pamela,

Thanks for the lovely review and fantastic support for Amar and Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar has been so helpful and made the…

Amar has been so helpful and made the process of changing from Vodaphone to Talkmobile extremely easy.Us old people don't find it easy dealing with tech.

March 31, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Ricardo,

Thanks for the lovely review and fantastic support for Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service in Vodafone

Went into Vodafone in Walton on Thames, Richard was extremely helpful, sorted my issue with no problem and was very kind and courteous. Thank you Richard.

March 20, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Alison,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The guys were great

The guys were great, tbry helped my twinnsistwr with a phkne issues and then upgraded my mum and dads numbers today whilst given me some information as looking leave my old network and definitly join vodafone just forgot my id

March 19, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The team in walton on thames are…

The team in walton on thames are fantastic, had an issuesbin which i couldnt use my broswer but they wete able tk resolve the issue with a tech service. Very professional

March 19, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Leesh,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was amazing

Daryl was amazing. Great experience

March 13, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Clare, ​

Thanks for the lovely review and fantastic support for Daryl. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was super helpful and…

Daryl was super helpful and professional in setting up my new phone. He is an asset to Vodafone in Walton

March 7, 2026
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Jill,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar and Daryl both very…

Amar and Daryl both very knowledgeable..one sorted out our new mobile plan and Daryl sorted out our new broadband

They made a daunting experience feel so easy.
It's good to know that our local Vodafone shop sorts out our issues in a professional manner..thanks guys

February 20, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey there,
 
Thanks for the lovely review and fantastic support for Amar and Daryl.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard was amazing

Richard was amazing, I know nothing about phones but I needed to change my old Samsung j3 which is on it last legs. Great team in Walton. I would recommend

February 17, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Malcom,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from Daryl

Amazing service from Daryl. He helped me upgrade my phone and found me the best plan and phone for my needs, he also helped me move the info from phone to phone. All of this while maintaining a wonderful and friendly attitude. I would highly recommend him to my friends and family. GIVE HIM A PROMOTION!!

February 10, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Sally,

Thanks for the lovely review and fantastic support for Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Problem phone app.

I had problems with my phone and couldn't get rid of a QR app. Amar at Walton on thames branch fixed the problem very quickly and other problems. He was extremely pleasant and efficient and solved the problems quickly. Thank you.

February 9, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Helen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was kind

Daryl was kind , caring , knowledgeable young man.
Cannot fault anything.

February 7, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Marilyn,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl has helped me today to renew my…

Daryl has helped me today to renew my contract.
He was extremely helpful and explained everything to me, and considered my brain injury.
I would highly recommend him to friends and family.
Michelle Lovelock

February 7, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Michelle,

Thanks for the lovely review and fantastic support for Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from amar

January 20, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Philip,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in due to and issue with my old…

Came in due to and issue with my old sim, which I got resolved and found the service couldn’t be better

January 17, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Rubina,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar was incredibly helpful and really…

Amar was incredibly helpful and really went the extra mile. Thanks for your patience and advice!

January 14, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Reb,

Thanks for the lovely review and fantastic support for Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, informative service.

January 13, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

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