Vodafone UK - Walton on Thames Reviews 

272
TrustScore 5 out of 5

4.9

11 High Street, KT12 1DG WALTON-ON-THAMES, GB


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Rated 5 out of 5 stars

Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... See more

Company replied

Rated 5 out of 5 stars

I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... See more

Company replied

Rated 5 out of 5 stars

Amar today has delt with my problem with super efficiency. I am very grateful. This Walton shop is amazing

Company replied

Rated 5 out of 5 stars

Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... See more

Company replied


Company details


Contact info

  • 11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Daryl was great

Daryl was great. Thank you for your help regarding a phone upgrade today. Great service.

January 13, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Jude,

Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Daryl

Excellent service from Daryl, fully transfered my PAYG to full service in quick time, and helped to recap and update my account.
I have used previously and will continue to use Vodafone on Walton in future.

January 12, 2026
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Paul,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic Daryl 👏👏👏

December 27, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Paul,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by Daryl very ably

Served by Daryl very ably. He explained everything clearly and without patronising which is refreshing. The phone I wanted wasn't in stock but he was able to order it in for me. Very patient and great customer service, especially considering it was boxing day, so I hope the staff get some sort of bonus. Thank you

December 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great Positive & Professional with the…

I had a great experience with the Vodafone assistant Amar. They were polite, patient, and very knowledgeable, and they resolved my issue quickly. The explanation was clear and I felt genuinely supported throughout the process. Excellent customer service.

December 23, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SIM carded sorted

Recently changed from 3 to Vodafone, unfortunately there was a mix up with the delivery of my new SIM and the changing of my number which left me without any service. A quick visit to the Walton on Thames Vodafone shop were I was met by Daryl who sorted it straight away, great service, thank you.

December 22, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Robert,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dylan was super helpful

Dylan was super helpful, polite and kind.

December 18, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Rachael,

Thanks for the lovely review and fantastic support for, Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar was extremely helpful and so kind…

Amar was extremely helpful and so kind definitely would recommend going to store.
Thank you

December 17, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Terri,

Thanks for the lovely review and fantastic support for Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customers service

Brilliant customers service. Found the best deal for me.

December 14, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Abbie,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patient and helpful

Patient and helpful. I came in to enquire about a new contract, and am confident he gave me the best advice to proceed. He did what I asked, rather than pushing an agenda. Appreciate it

December 12, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Mich,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

My recovery hero!!

Ama at the Walton on Thames branch of Vodafone has been fantastic! My mobile got waterlogged, had to buy a new phone- it was very tricky to recover but he managed it!! I cannot thank him enough. Friendly, patient & so helpful. Marvellous customer service.

November 27, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Linda,
Thanks for the lovely review and fantastic support for Ama.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was super helpful and solved all…

Daryl was super helpful and solved all my problems. He had patience and was super helpful, thank you!
Give that man a pay rise!

November 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Randy,

Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl at Vodaphone Walton on Thames…

Daryl at Vodaphone Walton on Thames demonstrates outstanding personal qualities and professional customer service. Thanks Daryl.

November 21, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar was the best and an asset to…

Amar was the best and an asset to Vodafone

November 17, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We're happy to hear that you had such a positive experience. We appreciate you letting us know about your interaction. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was so helpful and patient

November 15, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful service!

I want to say a huge thank you to Amar at Walton on Thames Vodaphone store. I’m 83 and needed a new phone. Amar guided me through all my choices with ease, patience and was hugely informative. Thank you Amar!

Geraldine

November 11, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We're happy to hear that our store representative was so helpful and made your experience positive. We appreciate you taking the time to leave us this great feedback. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was amazing super helpful and…

Daryl was amazing super helpful and lovely

November 8, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We are so glad that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and comprehensive service by…

Helpful and comprehensive service by Daryl. Thank you.

November 8, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We appreciate your review and are so glad you received helpful and comprehensive service. Thank you for letting us know about your experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Daryl for patient helpful and…

Thanks to Daryl for patient helpful and clearly explained service.

November 8, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We're happy to hear that our service was so helpful and clearly explained, and that you found it to be a positive experience. We appreciate your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really happy with the…

Really happy with the experience,Richard and team were very helpful and supportive and resolve an issues i was having with my phone. Thank you Richard

November 8, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi. We're happy to hear that you had such a positive experience with our team, and we appreciate you sharing your fantastic feedback with us. Thank you. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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