Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... See more
Company replied
Location
Switch location11 High Street, KT12 1DG WALTON-ON-THAMES, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... See more
Company replied
Amar today has delt with my problem with super efficiency. I am very grateful. This Walton shop is amazing
Company replied
Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Walton on Thames
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom
4.9
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SIM card issue
Richard was really helpful. He fixed my issue that I had been trying to fix over the phone with Vodafone for 3 days. He was really patient and helpful. Thank you so much!
November 3, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl was great
October 30, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl at walton on thames was so…
Daryl at walton on thames was so friendly and helpful. Very efficient and quick
October 30, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. We're happy to hear that our team was friendly and helpful and provided you with efficient and quick service. Thank you for your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a quick amd painless process
October 27, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. We're glad you found the process quick and painless. Thank you for your positive feedback; we appreciate it very much. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Patience is a virtue …
Darren and Amendra were very patient and kind while explaining all to me.
October 25, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. We appreciate you taking the time to share your feedback. We're so glad to hear that you found our team members patient and kind during your experience. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl was really helpful
Daryl was really helpful in finalizing my order and assisting to choose accessories .
October 25, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. We're happy to hear that you found our team member helpful in finalizing your order and choosing accessories. We appreciate your positive feedback and thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Boy done good
Boy done good. Amar helped me out to sort out the bill and the plan renewal. Great service
October 24, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
We found an absolute star.
We walked in and found an absolute star. Daryl was extremely helpful, professional, and knowledgeable. His amazing customer service attitude will ensure that we not only visit again, but will change to Vodafone for all our families phones ASAP. This is old fashioned customer service which wins loyal customers.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Vodafone Walton-on-Thames are the best🔥🔥🔥🔥
Vodafone Walton-on-Thames are the best, Every time I go into the store for anything the whole team is extremely helpful, even when I've popped in for the littlest thing and witnessed them deal with a difficult customer or situation they deal with it very professionally. They are also very fun and down to earth people, it would be a shame to see this team go. Thank you Hammad, Amar, Richard and Daryl for making my day better.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hi. Thank you for your review for the team. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Daryl was exceptionally helpful.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Pop in to the Vodafone shop for a…
Pop in to the Vodafone shop for a review of my account and to check my main phone that was not working properly
Had an amazing service, Richard patiently explained and sorted out my account and I left the shop with a great deal and paying less
Thank you Richard
Thank you Vodafone
October 9, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Amar (Amarendra) was absolutely amazing…
Amar (Amarendra) was absolutely amazing in helping me sort out my new phone. He was knowledgeable and really kind, he took so much time to help me and I am so happy with my new phone. If you need to go anywhere do not hesitate to go to Walton and ask for Amar as he made the whole experience stress free and easy. Thank you!
October 1, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Sarah,
Thanks for the lovely review and fantastic support for Amarendra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amar was fantastic and sorted my…
Amar was fantastic and sorted my upgrade perfectly. So grateful
September 12, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Daryl is top drawer
Daryl is top drawer. Very helpful & accommodating. Took his time to help us find the right plan. The world needs more Daryls.
September 9, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Harry,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hammad amazing
Hammad amazing. Second time he has served me. Charming and very knowledgeable. Great ambassador for Voadafone - HQ shoild get to know him.
September 7, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our team member charming and knowledgeable. Thanks for your amazing review.
Thanks,
Vodafone Social Media Team
Brilliant staff!
I needed to buy a new phone so I went to the Vodafone shopping Walton-On-Thames on Thames. The staff there were absolutely lovely, friendly, helpful, knowledgeable and efficient. I want to give a special thank you to Amar for helping me choose the right phone and plan for myself. I couldn't be happier. Thanks so much Amar!
September 5, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about our team's friendliness, knowledge, and efficiency. It's great to know you're pleased with your new phone and plan. Thank you for your feedback!
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Walton on Thames
Hey Sai,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Got a broadband from at walton store. Served by Amar.
Well explained the details about cost and contract details. Also got the simo plan as well. Cost saving.
August 20, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Gopala,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Amar.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Richard was Fantastic and really helped…
Richard was Fantastic and really helped me get a Sim only deal for my Son a real credit to Vodaphone polite efficient and understanding. Would definitely recommend Richard a fantastic service .
August 16, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Thank you for the positive feedback Jack, this is great to hear and well done to Richard!
Vodafone Social Media Team
What a guy
What a guy, fab service from Richard, really happy i came in. Shame your systems are pretty slow.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Walton on Thames
Hey Thomas,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.