Vodafone UK - Walton on Thames Reviews 

272
TrustScore 5 out of 5

4.9

11 High Street, KT12 1DG WALTON-ON-THAMES, GB


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Rated 5 out of 5 stars

Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... See more

Company replied

Rated 5 out of 5 stars

I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... See more

Company replied

Rated 5 out of 5 stars

Amar today has delt with my problem with super efficiency. I am very grateful. This Walton shop is amazing

Company replied

Rated 5 out of 5 stars

Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... See more

Company replied


Company details


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  • 11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service received today from…

Fantastic service received today from Richard in your Walton branch, Even when he was busy with me helping get set up my device, he was being extremely polite and professional to other customers that were waiting. Excellent

August 15, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Julia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Being able to talk to Hammad who is…

Being able to talk to Hammad who is very helpful

July 30, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Ryan,

Thanks for the lovely review and fantastic support for Hammad.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Darryl 5Star

Darryl helped us add a new phone onto my account with ease explained everything

July 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Joseph,

Thanks for the lovely review and fantastic support for Darryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent, very informative and helpful and kind. Thank you

July 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey SS,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Super and very friendly and helpful service

July 21, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Lin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was very knowledgeable and…

Daryl was very knowledgeable and professional!

July 20, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Max,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and expert support and…

Very friendly and expert support and advice

July 19, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was exceptional

Daryl was exceptional, he spent significant time supporting the set up of a new phone. Excellent service and I am an extremely happy customer. I would recommend Vodafone highly!

July 18, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Rebecca,

Thanks for the lovely review and fantastic support for Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard was great

Richard was great

July 10, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Matt,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar was a great help today with…

Amar was a great help today with sorting out issue with my girlfriends phone it was such a stressful experience and he made it so much easier for us thank you amar

July 10, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Casey,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service So Good, We Bought Two!

I recently had the pleasure of being assisted by Amar at Vodafone Walton upon Thames, and I couldn’t be more impressed with the level of service provided. Amar was not only knowledgeable and efficient but also incredibly patient and personable throughout the entire interaction.

We originally came in intending to purchase just one SIM-only plan, but thanks to Amar’s extraordinary service and helpful guidance, we ended up walking away with two. His clear explanations and genuine willingness to tailor everything to our needs made the decision effortless.

It’s rare to encounter such dedication and professionalism in customer service, and Amar exemplifies both. A true asset to Vodafone!

July 9, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Minoo,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amar.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard is helpful and professional

Richard is helpful and professional. He helped me solve a complex problem. Really appreciated it.

July 3, 2025
Unprompted review
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Reply from Vodafone UK - Walton on Thames

Hey Changwei,

Thanks for the lovely review and fantastic support for Richard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The colleagues at Vodafone very…

The colleagues at Vodafone very extremely helpful finding the right deal for me as I was due for a new phone. I sat down with them and went through all the different options and found the right one for me. Keep up the good work guys are delivering excellent customer service.

July 1, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Maxim,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was extremely helpful and…

Daryl was extremely helpful and knowledgeable. Excellent.

June 30, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Bardia,

Thanks for the lovely review and fantastic support for Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was super helpful

Daryl was super helpful! Made it a quick and easy experience.

June 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey,

Thanks for the lovely review and fantastic support for Daryl.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Daryl! 🥇

Came in to Walton Vodafone to get an upgrade sorted as I had my phone stolen on holiday, had a couple of issues with getting the order sorted due to data protection.

Daryl got everything sorted for me, the team at this store are lovely and extremely supportive

June 26, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Stuart,

Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was really helpful and well…

Daryl was really helpful and well informed about any questions I had.

June 24, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Nikoleta. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl's guest service was amazing

Daryl's guest service was amazing. Thank you.

June 24, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Christos. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Very helpful. Clear and thorough advice and explanations. Very efficient service from Daryl thank you.

June 20, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

This is great to hear Reuben, thank you for the review and sharing this feedback for Daryl!

Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service Overall

Amar helped me when I went in with my mum for an upgrade and gave quick, clear and amazing service. I visited for an upgrade for my iPhone SE up to an iPhone 14 and was pleasantly surprised by the price and how good of a deal it was, ending up paying less than I was for my old phone. Amar is definitely somebody I’d love to have help me again :)

May 29, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Sam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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