Vodafone UK - Walton on Thames Reviews 

272
TrustScore 5 out of 5

4.9

11 High Street, KT12 1DG WALTON-ON-THAMES, GB


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Rated 5 out of 5 stars

Daryl was extremely helpful and professional throughout. He explained everything as he went along and helped my father and I to obtain the best deal for our home broadband and monthly phone tariffs. W... See more

Company replied

Rated 5 out of 5 stars

I have always had a fantastic experience in the Walton on Thames branch where the staff go out of their way to be helpful and explain things to me. One particular member of the team Amarendra has alwa... See more

Company replied

Rated 5 out of 5 stars

Amar today has delt with my problem with super efficiency. I am very grateful. This Walton shop is amazing

Company replied

Rated 5 out of 5 stars

Daryl was super-helpful regarding a smartphone and a wireless charger - BIG thanks for explaining clearly and courteously! I’ve spoken to him previously (about my son’s first mobile plan) - and again... See more

Company replied


Company details


Contact info

  • 11 High Street, KT12 1DG, WALTON-ON-THAMES, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

272 reviews

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4.9

All reviews

(272)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent help from Daryl.

Excellent help from Daryl.

May 27, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Liz. Thank you for your review for Daryl. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great personal service...

May 20, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Peter,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was so helpful and friendly

Daryl was so helpful and friendly - and sorted out the problem with my iPhone immediately.

May 20, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Helen. Thank you for your review for Daryl. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was very pleasant and helpful

Daryl was very pleasant and helpful. Good experience. I will definitely recommend.

May 9, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Abi,
Thanks for the lovely review and fantastic support for Daryl.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by…

Great customer service by Walton-on-Thames Vodafone. Daryl from Walton helped me out to clear partial payment of my device plan reduce my monthly devices payments He explained cost information and also watch plan series 10. Thinking of getting a watch. thank you Walton team

May 5, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Kavya,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hammad provided an excellent service

Hammad provided an excellent service. Thank you. Andrei

May 3, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Andrei,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was super helpful!!!!!!!

Daryl was super helpful!!!!!!!
Very pleased with service

April 18, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Vix,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Richard was truly amazing

Richard was truly amazing. That I and another customer had to comment on how knowledgeable and professional he is. Thank you very much. He is a genius

April 11, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hey Sara,

Thanks for the lovely review and fantastic support for Richard.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Customer service

Advisor Amar was incredibly helpful in finding the perfect broadband and SIM plan for my family. He provided excellent information and tailored the options to fit my budget. I’m excited to move forward with the package this week!

March 14, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was brilliant thank you so much…

Daryl was brilliant thank you so much for your help and advice

March 14, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Jez,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

The team were great

Amar and team were great, been into store recently to get a few bits done as well as a tech. The guys were extremely enthusiastic and very supportive. Just brought my friend in with me today to get some help, she will be coming to Vodafone when her tesco contract finishes. I would recommend the whole team,

March 7, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi James. Thank you for your review for Amar and the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service at Walton on Thames…

Outstanding service at Walton on Thames Vodafone where l have experienced excellent practice.
The incredibly thorough knowledge, skill, understanding and reassurance given, in particular by Amar has been truly appreciated.
He is a tremendous asset to your company maintaining the very highest customer service even when working under the pressures of a full shop of needy customers.

February 18, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Lynda,

This is lovely feedback for Amar and the team. Thanks for your kind words and taking your time to share the experience.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Thank you Richard and Amar for helping…

Thank you Richard and Amar for helping me out getting a mobile and sorting out the cost. I am very much happy to recommend vodafone and Walton store especially for the extraordinary service provided by the agents..

February 7, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Andrew. Thank you for your review for both Richard and Amar. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

A happy experience

Very polite and efficient young man. Hammad listened to all my requests and solved them all. Patient and friendly. A happy experience for me as a client!

January 29, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Jane,

These are lovely kind words of feedback for Hammad. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Thank you Amar


Thank you Amar, what a star. He is so helpful supportive and professional. I had a great experience visiting the Walton on Thames branch

January 24, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Nancy. Thank you for your review for Amar. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amar at Vodafone Walton was excellent

Amar at Vodafone Walton was excellent. Having spent so much time online and on the phone to try and upgrade my phone I decided it would be easier in store. Amar was very knowledgeable, helpful and patient. He got me a better deal than I had found online and helped me through the whole process. Very happy!

January 9, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Adam,

These are lovely kind words of feedback for Amar. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Su-per

Su-per! Thank you for helping and bringing everything more affordable!

January 5, 2025
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi Bairam,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 4 out of 5 stars

Hammad and Danyl were very helpful with…

Hammad and Danyl were very helpful with my complicated request. Both were courteous, professional and efficient and thorough. They both took their time to explain the agreement answered my questions patiently. Great service!!

December 19, 2024
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi S. Dagal,

It's great to see you had such a positive experience with Hammad and Danyl. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Daryl was very helpful and answered all…

Daryl was very helpful and answered all my questions.

December 17, 2024
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hi James. Thank you for your review for Daryl. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They support me with all my process and…

They support me with all my process and have the patience to bring me the best advices for my device options and even keeping my phone number thanks to Hammad for your service and all the patience!

December 15, 2024
Unprompted review
Vodafone UK - Walton on Thames logo

Reply from Vodafone UK - Walton on Thames

Hello, Maria,

Thanks for your review. It's always lovely to read great feedback, and we're glad you had a positive experience with Hammad.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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