Amazing customer service from Joe, Karl, Jake in the Warrington Store! Life savers with a real joint effort on transfering data and helping with the impossible task of no screen use! Cannot thank you... See more
Company replied
Location
Switch location102 The Mall, The Golden Square Centre, WA1 1QE Warrington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a really great experience here today! Karl was so helpful in helping me choose the best phone/plan for me. He went above and beyond when trading in my phone - even putting my screen protector and... See more
Company replied
Excellent service received at the Warrington store by Karl. Broadband and a new phone all sorted seamlessly - a really great service and would definitely recommend. Thank you for sorting everything ou... See more
Company replied
We went into the store and greeted by Jake. My mum had the same phone contact for years unknowingly this was done by a a 3rd party and not through Vodafone themselves. Jake was very good explained w... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Warrington
Written by the company
Contact info
102 The Mall, The Golden Square Centre, WA1 1QE, Warrington, United Kingdom
4.9
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and explaining system well
November 14, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very pleased with your help
November 12, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Brilliant service
Brilliant service, dealt with really well. Extremely happy. Thanks Jake.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Warrington
Hi. We appreciate your fantastic feedback and are happy to hear about the great support you experienced! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good customer experience
Tom who dealt with my query was very professional and resolved my issue. Tom identified the issue, when another Vodafone store had missed it. He made sure I didn't leave the store until my issue was resolved. Very good customer service.
November 2, 2025
Unprompted review
Reply from Vodafone UK - Warrington
Hi. We're happy to hear that your issue was resolved professionally and efficiently. We appreciate you acknowledging the effort to ensure your satisfaction before you left the store. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff were very professional and informative
Staff were very professional. I was given all the information I needed to make my decision on my next contract. My bill payments were made clear before I signed anything even the prices up to the 2 years of it ending.
October 27, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great Service
Tom, Karl and Jake were brilliant throughout the process. Thank you.
October 29, 2025
Unprompted review
Reply from Vodafone UK - Warrington
Hi. We're happy to hear that the team provided you with brilliant service. Thank you for sharing your positive experience with us; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
two lovely workers helped us till even…
two lovely workers helped us till even past closing time, walked us through every detail and made sure both me and my partner had every question answered and was satisfied. i forget their names but one was sat at the desk on the left as you walk in, both lovely gentlemen !
October 11, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Vodaphone Warrington
Great service and advice.Phone ready on time.
October 23, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Warrington
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
They've done well by me.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
5 star for Vodafone Warrington store
October 17, 2025
Unprompted review
Reply from Vodafone UK - Warrington
Hi Alan. We're glad you enjoyed your experience at our Warrington store. Thank you for your positive feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Karl at Warrington nothing too much…
Karl at Warrington nothing too much trouble really helped me being a pensioner tech phone needs promoting x
October 15, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Absolutely fantastic service thank you
Absolutely fantastic service thank you
October 15, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
New phone
Had a lovely time in store with Karl choosing a new phone and had Izzy help me set it up
October 13, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Change of phone contracts
We went into the store and greeted by Jake. My mum had the same phone contact for years unknowingly this was done by a a 3rd party and not through Vodafone themselves. Jake was very good explained what had happened and how he was going to help us. I explained that my mum had altzimers and asked how we could best support her when using the phone and keeping her safe from unlisted calls and best ways to help use the phone. We all had an amazing experience at the store with Jake and me and the family can’t thank him enough for his patience, kindness and to go the extra mile.
Thank you Jake. 🥹
October 7, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Jake was unbelievably friendly and…
Jake was unbelievably friendly and knowledgeable and I left the store very happy.
October 9, 2025
Unprompted review
Reply from Vodafone UK - Warrington
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Warrington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Joe helped put us at ease upgrading our…
Joe helped put us at ease upgrading our phone and knowing the data
October 1, 2025
Unprompted review
Reply from Vodafone UK - Warrington
Hey Eddie,
Thanks for the lovely review and fantastic support for Chris and Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Karl helped upgrade and and transfer my…
Karl helped upgrade and and transfer my data and made aure we had all our information moved over
October 1, 2025
Unprompted review
Reply from Vodafone UK - Warrington
Hey Brenda,
Thanks for the lovely review and fantastic support for Karl.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.