Vodafone UK - Wellingborough Reviews 

253
TrustScore 5 out of 5

4.9

45 Cheese Lane, NN8 1EX Wellingborough, GB


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Rated 5 out of 5 stars

Went in to renew our contracts last week Had Jordan as our assistant. He was helpful funny professional knowledgeable and nothing was too much trouble Went in today to collect and again he was amazi... See more

Company replied

Rated 5 out of 5 stars

Saffron from Wellingborough store was more than happy to help me with my data transfer from my old phone to my new one, she put me at ease following my negative experience with Northampton store. I wi... See more

Company replied

Rated 5 out of 5 stars

Our advisor for the last 2 Saturdays has been Jordan, we were with him for 2 hours each day whilst first choosing new phones and setting up our contracts and then this week to pick up our phones. He... See more

Company replied

Rated 5 out of 5 stars

Despite me being very set on what I wanted Theo was great and talked through all options available to find the best deal and stop me making a mistake! Thank you!

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Wellingborough

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 45 Cheese Lane, NN8 1EX, Wellingborough, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

253 reviews

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4.9

All reviews

(253)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Saffron was amazing as was a different…

Saffron was amazing as was a different customer. She remained calm, took her time to resolve my mess up . I’m sorry !
Saffron is an asset to Vodafone and you should give her a pay rise !
Thanks for all your help Gavin Petty

May 2, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey there,
Thanks for the lovely review and fantastic support for Saffron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Rushabh for helping me out…

Thanks to Rushabh for helping me out pick the right sim for me. I am going away and he helped me out and explained why I should get the roaming. Thanks to the team at the Wellingborough store. Very helpful.

April 27, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey Gautham,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everything was good

Everything was good , rush was very helpfull

April 26, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey Agnieszka,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taya

Taya, has always made my visits to vodaphone so much easier x always looking for the best deals, nothing too much trouble and so helpful on every visit. She had always helped me and is an absolute credit to the company x

April 10, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey Melissa,

Thanks for the lovely review and fantastic support for Taya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great success

Great success, all little issues sorted out by a lovely young lady called Taya. Very understanding, polite and kind.

April 9, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey Gwendoline ,

Thanks for the lovely review and fantastic support for Taya.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by saffron.

April 8, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hey Christine,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went in to store as I don’t like…

I went in to store as I don’t like doing it online. You can’t get the guidance and expertise that Raj provides online. Sometimes you need the personal touch to sit down and explain things to you in a way an everyday man will understand

April 3, 2025
Unprompted review
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Reply from Vodafone UK - Wellingborough

Hey Jonathan,
 
Thanks a lot for sharing the experience! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raj was very accommodating and knew the…

Raj was very accommodating and knew the best deal for me, couldn’t recommend more!!

March 16, 2025
Unprompted review
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Reply from Vodafone UK - Wellingborough

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saffron helped me with making sure my…

Saffron helped me with making sure my 4g was working as it stopped working. And is now working again.

March 12, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Lesley,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

I just wanted to say how great I feel…

I just wanted to say how great I feel after upgrading my phone i was so nervous and Taya just took over and sorted everything. Above and beyond gave 110% customer service .so happy thank you Taya your an asset to Vodafone.

March 5, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Barb,

It's lovely to see you had such a positive experience with Taya. This is absolutely what we aim for! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Taya was very helpful with my enquiry n…

Taya was very helpful with my enquiry n helped me in sorting out my contract

March 3, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Steve,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly, helpful staff, great experience

My experience in renewing my contract this morning was very easy and stress free

March 1, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

rush was amazing at looking at my bill

rush was amazing at looking at my bill

March 1, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saffron was more than helpful and made…

Saffron was more than helpful and made the process of my phone upgrade really simple and easy. She managed to sort me a better phone and new contract at a cheaper price than what I am currently paying. Thankyou for you help

February 25, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Jordan,

It's great to hear your feedback. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful

February 19, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Peter. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hi I spoke to rush today with my bill

Hi I spoke to rush today with my bill. He helped me so much.

February 19, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Tegan. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Taya efficiently helped me sort out a…

Taya efficiently helped me sort out a cost effective answer to my problem. She was friendly and understanding. I can highly recommend the Wellingborough store

February 3, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Anne. Thank you for your review for Taya. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Raj was fantastic

Raj was fantastic. Great Levels of device knowledge and would highly recommend

February 3, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Ajijul. Thank you for your review for Raj. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful service by taya today in store…

Helpful service by taya today in store everything sorted thank you.

February 1, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodaphone shop Wellingborough

Raj was the consummate professional . My wife and I are both in our seventies and Raj explained in detail our options with both telecoms and internet speeds to meet our requirements. Impressive customer service. Well done and many thanks Raj 👍

January 15, 2025
Unprompted review
Vodafone UK - Wellingborough logo

Reply from Vodafone UK - Wellingborough

Hi Frederik. Thank you for your review for Raj. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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