Vodafone UK - Wilmslow Reviews 214

TrustScore 5 out of 5

4.9

42 Grove Street,Wilmlsow, SK9 1DS Cheshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Leon from Wilmslow store helped me so much when I had my new phone. Went beyond and above, he was understanding patient and explained everything as I am older lady I do find things difficult.

Company replied

Rated 5 out of 5 stars

Jake at the Wilmslow store went above and beyond to help me yesterday. I needed assistance with my elderly mother's broken phone and he gave all the help he could within the constraints of data protec... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service Leon has such a great product knowledge gave honest advice on a plan to suit my needs for a new mobile package and advice on broadband plan Patient and kind great service... See more

Company replied

Rated 5 out of 5 stars

Leon, was super friendly and helpful. So professional but quite understanding of my needs. He fixed my phone for me, mobile data, was not working. Leon then helped me to navigate the choices for chang... See more

Company replied


Company details


Contact info

  • 42 Grove Street,Wilmlsow, SK9 1DS, Cheshire, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service by Leon…

Excellent customer service by Leon could not fault him at all, very polite and professional.

May 30, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Alex,

Thanks for the lovely review and fantastic support for Leon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess In Wilmslow

Jess In Wilmslow, Delivering Great Service, the team in Wilmslow have always been amazing, going above and beyond matter what the issue/enquiry , a credit to Vodafone

May 29, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Milly,

Thanks for the lovely review and fantastic support for Jess.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Me and my Husband went into store on…

Me and my Husband went into store on Saturday to discuss his upgrade options, we have previously had bad experiences with renewals etc but Leon made it super easy, broke the options down effectively and made the whole process seamless, we know where to go for any advice in the future 10/10

May 30, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Cheryl,

Thanks for the lovely review and fantastic support for Leon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into the Wilmslow store on…

Popped into the Wilmslow store on Saturday regarding a roaming enquiry for the Carribbean, spoke to Leon who guided me and my partner through all the options, advised on charges and what would be best to do for the trip to avoid any large bills, we will definitely be back to renew our plans and move our broadband when they are due, amazing service and cannot recommend enough

May 30, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Martin,

Thanks for the lovely review and fantastic support for Leon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good store

Leon was amazing. Really helpful. Thanks.

May 27, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Adam,

Thanks for the lovely review and fantastic support for Leon.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy In Wilmslow helped me with my…

Paddy In Wilmslow helped me with my boarding passes on my device great service

May 13, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow


Hey Dr R Nolan,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Paddy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy… helped me restore email account…

Paddy… helped me restore email account and reset procedures for me. Very helpful very professional and very patient!
Thank you PADDY

April 30, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Ms J Kendrew,

Thanks for the lovely review and fantastic support for Paddy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess was very very helpful and made the…

Jess was very very helpful and made the experience a pleasant one.

April 22, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Phil,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy from Vodafone Wilmslow was…

Paddy from Vodafone Wilmslow was absolutely brilliant! Even saved me money.

April 20, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Judith.

Thanks for the lovely review and fantastic support for Paddy.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Visited The Wilmslow Store Regarding…

Visited The Wilmslow Store Regarding Running Out Of Data, Leon Resolved The Issue Via A New Plan And Exemplary Customer Service

April 13, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey There,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon from Wilmslow store helped me so…

Leon from Wilmslow store helped me so much when I had my new phone. Went beyond and above, he was understanding patient and explained everything as I am older lady I do find things difficult.

April 7, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

fast and solution-oriented

March 25, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Burak,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon was fantastic

Leon was fantastic! Highly knowledgeable, extremely professional and superb customer care skills. Worked diligently to get my phone setup and helped with accessories too

March 14, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Muzna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very impressed with the service I…

Very impressed with the service I received in store today. My problem was resolved and I received great advice on a new product I wanted. Jess in Wilmslow was super knowledgeable and helpful. Excellent experience. Well done Vodafone!

March 14, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Asna,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy in Wilmslow branch helped me…

Paddy in Wilmslow branch helped me update my iCloud payments and helped me with the phone

March 12, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Christopher, ​

Thanks for the lovely review and fantastic support for Paddy. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant

March 7, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Nicola,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leon is very knowledgeable

Leon is very knowledgeable, great to deal with and secured my new sim deal and home broadband, highly recommend

March 7, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Paddy was very helpful in replacing the…

Paddy was very helpful in replacing the broken screen protector with a new one.

February 28, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly service and a Good Deal

Very easy to deal with and explored all my options. Being able to chat things through with a friendly, knowledgeable person was much easier than trying to order online or through a chat facility.

February 28, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Joanne,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great informative service …

Jessica was really helpful and knowledgeable highly recommended

February 21, 2026
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Gaynor,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look