Went into your wilmslow store after having spent AGES online talking Vodafone bots or people in the chat. Your excellent store manager Paddy got the eSIM transferred and working in five minutes! Ex... See more
Company replied
Location
Switch location42 Grove Street,Wilmlsow, SK9 1DS Cheshire, GB
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Amazing customer service from Leon he was so thorough and helpful and really took the time to find the best upgrade and package for me. Saved me money and I even got an iPad included. Excellent servic... See more
Company replied
Amazing staff leon and paddy so much fantastic customer service nothing too much trouble thank you
Company replied
Leon from Wilmslow store helped me so much when I had my new phone. Went beyond and above, he was understanding patient and explained everything as I am older lady I do find things difficult.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Wilmslow
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
42 Grove Street,Wilmlsow, SK9 1DS, Cheshire, United Kingdom
4.9
Excellent
225 reviews
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Excellent very professional Kevin was…
Excellent very professional Kevin was very helpful. Brilliant service .
December 20, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Gillian,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
kev was excentent and very helpfull
kev was excentent and very helpfull. i was well looked after in vodafone wilmslow.
December 19, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Ali,
Thanks for the lovely review and fantastic support for Kev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Store Manager Kevin was brilliant…
The Store Manager Kevin was brilliant and very helpful in getting me a new phone
December 13, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Andy,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best phone assistant we’ve ever had GO JESS!!!
We have dealt with Jess at your Wilmslow branch today. Jess was so efficient and helpful an absolute pleasure to deal with. I dreaded this day as we’ve 4 contracts so it was confusing and complicated but she’s been brilliant! Thanks so much Jess you’re a credit to the Wilmslow store and VODAPHONE 🙌
December 3, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Mrs A,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Wilmslow
Hey Molly,
Thanks for the lovely review and fantastic support for Jess.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy with service in wilmslow.
November 20, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi, Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Outstanding service from Kev at the…
Outstanding service from Kev at the wilmslow branch great product knowledge at super helpful would 100% recommend very efficient
November 14, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great experience from a very…
Great experience from a very professional salesman Kevin
Couldn’t of helped us more
Many Thanks
Peter & Susan
November 12, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi. We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was so helpful to you. Many thanks for your kind words! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Panic attack inducing customer service.
Panic attack inducing customer service.
I went into the wilmslow Vodafone store Saturday morning to upgrade my phone. As a back story I bought my last phone from the same shop. I prefer to buy outright due to previous issues with phone contracts. Ideally I just wanted to replace the phone I have with a newer version. The sales person Jess, advised me that they had no phones to purchase, only phones to take on contract. Not ideal but I was told I could pay 90% of the phone and the rest over two years. I agreed. However I had to go through a credit check which failed. This was very distressing as I just checked my experian which had a score of 999. Vodafone doing a hard check has now reduced this. No explanation as to why there system rejected a 24month plan of just £4 per month. The anxiety of this started a panic attack, which for any one suffering is not only scary but very embarrassing. I asked for some water but was told a flat NO... only after starting to get distressed, did the staff bother to get some water so I could deal with the anxiety.
Vodaphone are a sham with customer service barely registering a pulse.
I think there policy is to use the phone as the carrot and get customers to take out credit. A more profitable option for them as the customer has to pay the interest rate they set.
Easily resolved as I went to another phone shop, bought a phone and swapped the SIM.
Who ever is running vodaphone wilmslow today is considerably less skilled than the excellent staff they had 2 years ago.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi. It's disappointing to hear about the distress you experienced during your upgrade attempt. It's not the experience we want for anyone.
Credit check decisions can be appealed here: https://www.vodafone.co.uk/privacy/credit-checks.
For further support, please call 0333 304 0191 or use live chat: vodafone.uk/2aDQ1gh. You can also chat with our team on Facebook at vodafone.uk/2Fpnah2.
Vodafone Social Media Team
Brilliant experience
Brilliant experience. Paddy was so helpful and friendly and very professional. Knew his stuff! Went up and beyond to help me!👍🤩
November 4, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Wilmslow
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Kevin was brilliant very helpful and…
Kevin was brilliant very helpful and sorted out all my issues and questions quickly and efficiently.
October 22, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Paddy in Wilmslow store is a first…
Paddy in Wilmslow store is a first class advisor. Extremely helpful and very patient and nothing is too much trouble. Paddy is a credit to Vodafone. I would recommend anytime. I would of given 10 stars if I could.
October 17, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi Margaret. Thank you for your review for Paddy. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service in Wilmslow today sorting…
Great service in Wilmslow today sorting out a stolen phone
October 17, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi Saroja. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Great experience. Good service from Kevin and Paddy.
October 17, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hi. Thank you for your review for Kevin and Paddy. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service with Kev at Vodafone…
Great service with Kev at Vodafone Wilmslow.
Thank you
October 15, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Paddy In wilmslow helped me claim my…
Paddy In wilmslow helped me claim my free gift for purchasing a certain device. Great service
September 12, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Paddy was really helpful transferring…
Paddy was really helpful transferring Mums old phone. She was really happy with how painless it all was.
September 9, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Excellent service thank you so so much!
Excellent service thank you so so much!
September 10, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Jane,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks
Thanks, Kev Vodafone Wilmslow, for your help fixing my long issue with my email address log in. Very helpful. We I'll come again.
September 9, 2025
Unprompted review
Reply from Vodafone UK - Wilmslow
Hey Caroline,
Thanks for the lovely review and fantastic support for Kev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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