Vodafone UK - Wilmslow Reviews 

226
TrustScore 5 out of 5

4.9

42 Grove Street,Wilmlsow, SK9 1DS Cheshire, GB


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Rated 5 out of 5 stars

Leon was completely amazing as always! Very helpful and knowledgeable I really appreciate having this Vodafone store on the high street I’ve been a Vodafone customer for may years Hele... See more

Company replied

Rated 5 out of 5 stars

Went into your wilmslow store after having spent AGES online talking Vodafone bots or people in the chat. Your excellent store manager Paddy got the eSIM transferred and working in five minutes! Ex... See more

Company replied

Rated 5 out of 5 stars

Leon was amazing, nothing is ever too much for him or the store to do, have always recommended this store as all the staff in wilmslow are amazing and so patient with everything no matter the query

Company replied

Rated 5 out of 5 stars

Amazing customer service from Leon he was so thorough and helpful and really took the time to find the best upgrade and package for me. Saved me money and I even got an iPad included. Excellent servic... See more

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Company details


Contact info

  • 42 Grove Street,Wilmlsow, SK9 1DS, Cheshire, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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4.9

All reviews

(226)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and quick to find offers

December 16, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Sarah,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Experience!

Both Leon and Jake were amazing and very helpful! Very happy customer and got a great trade in price on my old phone to top it off. 🥰

November 28, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Han. Thank you for your review for Leon and Jake. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store to do a device plan…

Came into store to do a device plan with Jake, super service and wouldn’t have wished for any better, five stars all around

November 27, 2023
Unprompted review
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Reply from Vodafone UK - Wilmslow

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store

Came into store, served by the manager Jake for a new device plan, impeccable service so grateful

November 27, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Leon,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I think Everyone here is very friendly

November 24, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Callum,

Thanks for your review and feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and detail explanation

October 25, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service in store, upgraded my phone and got a better deal on my sim too!

October 12, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Hayley,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

October 20, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Jamie,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from the Wilmslow…

Brilliant service from the Wilmslow store so refreshing to just get the phone I wanted without being sold on another phone, Jake I think his name was really understood the market and tried his best to to accommodate. Will definitely be back when my wife’s contract is due for renewal

October 16, 2023
Unprompted review
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Reply from Vodafone UK - Wilmslow

Hi Tom,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service!

Good customer service!
Jake was really helpful, and sorted out everything I needed for a new upgrade.

October 12, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Paris,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect service from thee guys at…

Perfect service from thee guys at Vodafone Wilmslow sorted me out a new contract couldn’t be happier

October 11, 2023
Unprompted review
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Reply from Vodafone UK - Wilmslow

Hi Nathan,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service.

I was provided great service by Jake. Will definitely be renewing with Vodafone again.

October 20, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Ash,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service thanks

October 9, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Nicola,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped in to pre order the new google…

Popped in to pre order the new google pixel 8 pro. Jake was well informed on the features of the phone and the order was very fast!

October 6, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Mike. Thank you for your review for Jake. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service top quality

Service top quality, extremely helpful and pleasant. Made everything easy and very customer focused. Terrific.

September 22, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi John,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick

Quick, Nice and easy

September 21, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Owen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Michael was great!!

August 26, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey J,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good customer service which was fast and just what I needed.

August 26, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Pete,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been in the shop a few times the lads…

Been in the shop a few times the lads must be sick of me. I wanted to swap to an e sim as I’d been experiencing issues with my physical sim. Mike performed the swap for me and had it up and running within 5 minutes!

August 23, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hey Alex,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

Came in for sim replacement and Mike sorted us with an upgrade cheaper than current contract. Great service with a smile.

August 25, 2023
Unprompted review
Vodafone UK - Wilmslow logo

Reply from Vodafone UK - Wilmslow

Hi Nick. Thank you for your review for Mike. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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