Vodafone UK - Wimbledon Reviews 

244
TrustScore 5 out of 5

4.9

3 Wimbledon Bridge,Wimbledon, SW19 7NH London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Rameez was wonderfully helpful today in Vodafone. I’ve just moved from abroad and he outlined everything for me easily and made it fast and understandable.

Company replied

Rated 5 out of 5 stars

I took out a data SIM last week which unfortunately didn't work out for me due to poor signal. I went to the Vodafone store to cancel within my 14 day cooling off period. The contract was cancelled in... See more

Company replied

Rated 5 out of 5 stars

Perfect service from Shannon. Welcoming, friendly, efficient. Explained any waiting times as system processed order. I went in for a broadband as well as phone upgrade, so to get both sorted so quickl... See more

Company replied

Rated 5 out of 5 stars

Shannon was amazing in her way of looking after us and giving us support regarding our broadband and mobile line. She was polite and friendly. I felt welcome and looked after. Rameez was initially... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Wimbledon

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 3 Wimbledon Bridge,Wimbledon, SW19 7NH, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(244)

42,200 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service! Rameez was very professional and helpful. Thank you

August 28, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Alba,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Alex

Alex helped me choose an iPhone and she was great!Very patient and helpful, she also listened to what sort of phone I needed instead of just selling me the latest model which really appreciated!I also came back the next day as I had some questions which Alex helped with.

August 25, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Sophie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex helped out family twice and she…

Alex helped out family twice and she was absolutely amazing

August 23, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I love how Alex used her patience…

I love how Alex used her patience during signing my new contract, I’m very grateful

August 20, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Lida,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The store manager was very pleasant and…

The store manager was very pleasant and helpful

August 11, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Yvette,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Rameez at Wimbledon

I was served by Rameez at the Wimbledon branch. He was very patient, knowledgeable, helpful, friendly and professional.

We were getting new phone lines for our daughters and also upgrading our plans. He made the process smooth and painless. Thank you Rameez.

August 2, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Oghor Okhai-Akhigbe,

I'm glad to hear that the store agents were able to help you with upgrade. Thank you for the wonderful review and the fantastic support for Rameez.

If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Met Alex for the second time this week…

Met Alex for the second time this week to sort out my sim. She was absolutely amazing, went out of her way to make sure I was getting accurate information, my questions answered and a plan that best suits my need. A great attitude all around!

July 24, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Pavithran,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex is a star adviser !

Alex at Vodafone Wimbledon is fantastic! She helped me get a new contract and now I'm so happy 😊

July 20, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey there,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was amazing

Alex was amazing. Friendly and polite. Offered to give me more information about rhe broadband plan. Helped me get a new contract. Very satisfied

July 20, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Shirenee,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to store for top up and was…

I came to store for top up and was offered a great deal by Alex

July 16, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Angie, ​

Thanks for the lovely review and fantastic support for Alex. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Fayyadh has been exceptional in…

Fayyadh has been exceptional in providing my family with the right solution. Thank you for your service.

July 13, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Abdullah,

Thanks for the lovely review and fantastic support for Fayyadh.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Fayyadh

Great service from Fayyadh. Understanding and supporting

July 13, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Meryem,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Lost email access by upgrading to iPhone16 Pro

Having upgraded from an iPhone 8 to an iPhone 16 Pro, I found I was no longer able to access my email from my new phone. I returned to the same store but was met with indifference and no practical help to resolve the problem.

July 13, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Gareth,

I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.

If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was most helpful with my problem…

Alex was most helpful with my problem and how to resolve it. All now working satisfactorily.

July 12, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Suresh,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was excellent

The service was excellent
Advisor was Alex

July 11, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Frances,

Thank you for the wonderful review and the great support you’ve shown for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zeshan was very helpful and informative…

Zeshan was very helpful and informative and made upgrading simple.

July 9, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tamera was Amazingly helpful

Tamera was Amazingly helpful, patient and charming

July 8, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Yana,

This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rameez

Rameez, Thank you for your help. Your are amazing. My phone has stolen yesterday and today on my Birthday only for 30 min I had best deal for new one! Thank you again and keep going!

July 3, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hey Nadya,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was very helpful and friendly

June 21, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Antonio. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex was so helpful!

It was great , Alex was very helpful

June 16, 2025
Unprompted review
Vodafone UK - Wimbledon logo

Reply from Vodafone UK - Wimbledon

Hi Millie! We're happy to hear that you had a great experience, and we appreciate you mentioning the team member who assisted you!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look