Vodafone UK - Woking The Peacocks Reviews 

102
TrustScore 5 out of 5

4.9

39 The Peacocks Centre, GU21 6GH WOKING, GB


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Rated 5 out of 5 stars

If you have ever spent hours stuck in a circular loop with TOBi the automated chatbot, do yourself a favor and go straight to the Victoria Place store in Woking to see Kamilla. ​After wrestling w... See more

Company replied

Rated 5 out of 5 stars

Kat has been absolutely amazing she sorted an issue i had with my account and as promised she called me to say it was all sorted ,you can see she pays great detail to her customers and really care .s... See more

Company replied

Rated 5 out of 5 stars

Kat was amazing. I have been without a number for 2 weeks due to an issue in the backend . Kat was super knowledgeable, diagnosed the problem with the tech team and got everything sorted.

Company replied

Rated 5 out of 5 stars

I recently spoke with Hisham from Woking retail regarding a simple inquiry, but I was blown away by the level of service provided. Not only did he handle my initial request with speed and clarity, but... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Woking The Peacocks

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 39 The Peacocks Centre, GU21 6GH, WOKING, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(102)

39,970 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and informative

Very friendly and informative
Great experience
Would recommend
Kat - service manager very helpful. Great hair!

June 6, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Sharon,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone

Kat - service manager very helpful

June 6, 2026
Unprompted review
Vodafone UK - Woking The Peacocks logo

Reply from Vodafone UK - Woking The Peacocks

Hey Nicola,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rali was top professional

Rali was top professional. The best experience ever. Very well knowledgeable of the services and products. Will definitely come back because of her.

June 5, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Boris,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Woking is excellent specially…

Vodafone Woking is excellent specially the store manager Kat she will help with any problems . Good service in quick time .

May 28, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helping and friendly staff

Very helping and friendly staff, got me a temp contract in minutes - explained every single details with no intention of forcefully selling me contracts!

May 14, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I recently spoke with Hisham from…

I recently spoke with Hisham from Woking retail regarding a simple inquiry, but I was blown away by the level of service provided. Not only did he handle my initial request with speed and clarity, but he also took the initiative to review my actual data usage. He recommended a new plan that fits my lifestyle much better and saved me money in the process. He also assisted my friend who needed recommendation for a pay as you go sim as she is on holiday in the UK for a short period of time. He was incredibly polite, professional, and turned a basic task into a high-value experience. Truly an asset to your team! This was indeed a 5 star service!

May 11, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Trisha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ralitsa gave fabulous service and…

Ralitsa gave fabulous service and advice. Very happy!

May 11, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Robyn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Love that store so much the team is…

Love that store so much the team is always so happy to help

May 6, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Aliyah,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone experience Woking

Kat is an amazing person at Vodafone. She was very helpful with my purchase. Appreciate everyone at Vodafone Woking

April 30, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Aykut,

Thanks for the lovely review and fantastic support for Kat.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely love this store the team has…

Absolutely love this store the team has changed in the last year but it’s changed for the better the manager and the team are so nice and always happy to help by far my favourite store in Surrey

April 8, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Greg,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kamilla was fantastic to n helping me…

Kamilla was fantastic today helping me in your Woking branch. She explained how I would benefit from taking a new/different contract out that would suit my needs and be cheaper each month. Superb service! Thank you Kamilla. 🌟

April 3, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to Vodafone in Woking having an…

I went to Vodafone in Woking having an issue with my SIM.Rali helped me resolve and fix the issue very quickly.Very impressed and satisfied!!!

April 2, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Hs,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

What 1st rate customer service I received today from kamilla at Vodafones Woking store.The whole process was brilliant from start to finish.Everything was explained and every question answered.I look forward to my new phone arrival.

March 29, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Steven,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kamilla

Kamilla was fantastic helping me get my new phone. She helped me decide on a lot of different factors that I was getting confused with. Very helpful and knowledgable. I will definitely be recommending my family to come see Kamilla.

March 26, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to your peacock centre in Woking …

Went to your peacock centre in Woking to change a phone, what an amazing staff you have there, extremely helpful , cant thank them enough for their help, thanks to Kamilla,Calum and Hisham.

March 27, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding experience with Vodafone.

Outstanding experience with Vodafone.

Hisham was Professional, confident, and knew exactly what he was doing. He made everything smooth, explained it perfectly, and went above and beyond to get me the best deal.

Top-tier service from start to finish, Vodafone need more people like him!

March 22, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Theo,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Hisham.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an issue with my phone and went…

I had an issue with my phone and went to the shop where Rali helped me and resolved it.Thank you for your help.

March 18, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by the manager in…

Excellent service by the manager in Woking Branch and her name is “KAT”

March 10, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Dino,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

I have been a customer of Vodafone for 20+ years and this is by far the best service I have ever received in your woking branch.
I was looked after by Kat, who I believe is the manageress. She was very attentive, knowledgeable and professional. Excellent customer service.

March 9, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Matern,

Thanks for the lovely review and fantastic support for Kat.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Kat!!

My partner and i went to look into upgrade his phone.. we recieved great advice from Kat, who was very knowledgeable and got us the best deal.. she also helped to setup the new phone.. an all-round great experience, from start to finish.. thank you Kat

March 7, 2026
Unprompted review
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Reply from Vodafone UK - Woking The Peacocks

Hey Vicky,

Thanks for the lovely review and fantastic support for Kat.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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