If you have ever spent hours stuck in a circular loop with TOBi the automated chatbot, do yourself a favor and go straight to the Victoria Place store in Woking to see Kamilla. After wrestling w... See more
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Location
Switch location39 The Peacocks Centre, GU21 6GH WOKING, GB
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Kat has been absolutely amazing she sorted an issue i had with my account and as promised she called me to say it was all sorted ,you can see she pays great detail to her customers and really care .s... See more
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Kat was amazing. I have been without a number for 2 weeks due to an issue in the backend . Kat was super knowledgeable, diagnosed the problem with the tech team and got everything sorted.
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I recently spoke with Hisham from Woking retail regarding a simple inquiry, but I was blown away by the level of service provided. Not only did he handle my initial request with speed and clarity, but... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Woking The Peacocks
Written by the company
Contact info
39 The Peacocks Centre, GU21 6GH, WOKING, United Kingdom
4.9
Excellent
102 reviews
Asks customers to review
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My wife upgraded her phone and the…
My wife upgraded her phone and the manager Will explained everything that was needed and transferred all her data onto the new phone, couldn't have been more helpful, and Leon sorted my payment schedule and saved me money, very impressed all round
October 26, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Peter,
It's lovely to hear you and your wife had such a positive experience with Leon and Will. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sales advisor Maddie is excellent
Sales advisor Maddie is excellent - ask for her 👍🏻
Had bad experiences in the past but she’s great .
October 25, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi. Thank you for your review for Maddie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Visited the store needing some advice on my current contract. Will was extremely helpful and knowledgeable and made my experience very easy.
October 24, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Helen. Thank you for your review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
All credibility lost.
To anyone thinking about about getting broadband this will be helpful… I went to Woking store to get broadband for my new flat. I specifically asked what the date was as I needed it done fast, as fast as they could anyway I understand these things take time. I was told my services will be activated on the 18th of September, which was 2 weeks after so I thought ok let’s go for it. When I received paperwork it said a different date of 29th September. This delayed me working from home and getting payed. I understand they’ll probably respond to this to protect their brand with something like sorry but I want people to know that in store they’re trying to get the sale and that’s why they may misguide you. I’m going to continue with the service as I cannot delay this further but it wasn’t a pleasant surprise. I also will not mention who the advisor is unless contacted by Vodafone directly. In summary I have lost all credibility in service’s purchased at store… even if you’re approaching them they’re going to try selling you and is unethical. So! Here comes the response from Vodafone to appear politically correct give them a round of applause!
September 4, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi, Luqi.
Thank you for leaving your review. This isn't the level of service I expect to see so I'm sorry to see what's happened. Moving home can be really stressful already so I understand how frustrating this must be. We do really appreciate your sticking with us though, despite this.
If there is anything you'd like us to look into, please feel free to pop my team a message on:
X 👉 vodafone.uk/3LXh2xl
Facebook 👉 vodafone.uk/3lCYUxW
Instagram 👉 https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
10/10 service
I had been into the Vodafone store about 5 times and spoken to various people to help me sort out an early upgrade on my phone. My final attempt was a huge success and that was all down to Madeleine and Leon. They both went above and beyond to help me achieve the best deal for me and helped answer all my questions. I can’t thank them enough!!!!
July 23, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Susannah,
Thanks for your review and kind words for Madeleine and Leon. I'm sorry it took so many times to find a resolution.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I got served by Leon amazing service…
I got served by Leon amazing service good recommendations and gave me the best deal!!
July 7, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi, It's great to see Leon offered such memorable service and found you a great deal too!
Thanks for your review, The Vodafone Social Media Team
Rail was very helpful and explained…
Rail was very helpful and explained everything clearly and well
July 2, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Will. Thank you for your review for Rail. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store yesterday and the…
Visited the store yesterday and the advisor Rali explained to me how to activate my roaming bundle very helpful and very nice!
July 1, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi. Thank you for your review for Rali. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was having problems with an app and…
I was having problems with an app and Karisa in your Woking was very helpful and showed me how to navigate the issue.Thanks for the excellent service.
June 26, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Mike,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Rali has been very kind and helpful in…
Rali has been very kind and helpful in updating the gigs on my phone, I am very grateful.
June 21, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone Woking
Went in to store on the 29th of May needing an upgrade. Was met with the kindest advisor maddie who helped me with all of my options for upgrade and was not pushy. She also took the time to show me the differences in the phones.
May 29, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Ronni,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Great team in the Woking branch
Great team in the Woking branch, always helped me when I've needed it. Would recommend them any day of the week.
May 24, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey there,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Being someone who isn’t technically…
Being someone who isn’t technically minded, Will In the Woking branch was incredibly helpful and managed to sort out everything I needed, a true credit to the brand.
April 7, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Dylan,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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