If you have ever spent hours stuck in a circular loop with TOBi the automated chatbot, do yourself a favor and go straight to the Victoria Place store in Woking to see Kamilla. After wrestling w... See more
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Location
Switch location39 The Peacocks Centre, GU21 6GH WOKING, GB
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Kat has been absolutely amazing she sorted an issue i had with my account and as promised she called me to say it was all sorted ,you can see she pays great detail to her customers and really care .s... See more
Company replied
Kat was amazing. I have been without a number for 2 weeks due to an issue in the backend . Kat was super knowledgeable, diagnosed the problem with the tech team and got everything sorted.
Company replied
I recently spoke with Hisham from Woking retail regarding a simple inquiry, but I was blown away by the level of service provided. Not only did he handle my initial request with speed and clarity, but... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Woking The Peacocks
Written by the company
Contact info
39 The Peacocks Centre, GU21 6GH, WOKING, United Kingdom
4.9
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great Individual Staff make an even Greater Team!
The staff here is amazing! Leon helped me the first time getting a VOXI sim deal and explained how to get the best deal abroad. Kat helped me again before I left when I switched deals and just recently Hisham was efficient and explained the student deals for me when I got back from my trip abroad! Excellent staff, everybody and kind and comforting!!!
August 31, 2025
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
We appreciate you taking the time to share your experiences. We're happy to hear that our team provided excellent support and advice regarding your VOXI SIM.
Thanks,
Vodafone Social Media Team
Great Customer Service
Leon was incredibly helpful and polite, and gave really good advice for all three numbers on my account, regarding the options and associated costs.... even when we changed our minds at the last minute! He absolutely made the whole experience very positive, with my son and I. Great customer service.
August 16, 2025
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
We appreciate your kind words and are happy to hear that you had a positive experience.
Vodafone Social Media Team
Vodafone with Kath
Kat, who attended to my queries was absolutely fantastic. Her customer service ethics is commendable.
Thank you for looking after me.
Very happy with my upgraded plans & offers.
August 16, 2025
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
We appreciate you taking the time to share your experience. We are happy to hear that you were pleased with the service you received and your upgraded plans.
Vodafone Social Media Team
Leon in Woking Peacocks store
Leon in Woking Peacocks store, was amazing in selling & setting up my new Samsung S25. He had to transfer data from my ancient S5 & sorted this out against the odds! & He truly is so professional, knowledgeable, patient, kind. I feel he should be valued & appreciated as a Vodaphone employee, you are lucky to have him. All your staff members in this store are great too, Kat the manager is all the above too.They all go above & beyond with their time & professionalism.
Huge thanks again Leon.
March 29, 2025
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Susan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Leon was brilliant
Leon was brilliant, understood the question/query and resolved as quickly as possible.
February 3, 2025
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi. Thank you for your review for Leon. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rali in the Woking store is amazing!
Rali in the Woking Vodafone store was absolutely flawless in her customer service and has actually restored my faith in Vodafone.
December 19, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Bosco,
Thank you for reviewing and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service by Maddie
I had a problem getting any data on my phone. Maddie efficiently and thoroughly explored all avenues to solve the problem which was a faulty SIM card. She was polite and courteous with a lovely smile when she found and solved the problem. She made the whole experience a pleasure.
October 20, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hello, Mark,
It's great to hear that you received a 5 star service from Maddie! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
You’ve lost a good customer
I’ve been with Vodaphone for over 20 years . 18 months ago I purchased a Samsung flip phone through them , recently the pixels kept going on the screen (like you get on a tv that’s damaged) then it went completely ,all I have is a yellow screen so I can’t get into the phone at all all my details on it ,valued photos so I took it into Vodaphone where a very rude sales person advised that I was 8weeks out of warranty so nothing they could do and if I wanted to I could send off to repair but it would be very expensive …surely this is a fault if the design ??SO now I’m left with paying 6 months of credit which is left on the phone (a phone that’s not fit for purpose ) I hadn’t dropped it or done anything to cause this ,it is a technical fault at my cost .I have 4 Contracts running with Vodaphone but shall definitely not be renewing them when the time comes ,Absolutely appalled by Vodaphone’s neglect to assist ,phones are not cheap (this one definitely wasn’t) .So I had had to buy a second hand phone whilst still paying monthly for the faulty phone and I’m a pensioner .Shame on you Vodaphone my contract is for 24 months the phone should be covered for repair in this time if it is a fault with the phone (if I had dropped it or caused damage to it myself ..I would expect to have to pay for the repair but I didn’t ,Sorry you’ve lost a valid customer when I’m out of contract .
April 6, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Carol, if you purchased the phone 18 months ago you should still be covered by warranty. We'd like to look into this for you, please could you reach out to my team using one of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
In store customer service is 100x better than online or over the phone
The difference between the service over the phone/online versus in person at the store was night and day.
I wasted hours of time online and on the phone, only to receive bad advice or no help at all. In store, everything was super easy and sorted in half an hour.
April 11, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Luke,
It's disappointing to hear you initially had this experience when calling us. Thanks. Thanks for sharing your kind words and feedback for our Woking The Peacocks store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good service from the manager and…
Very good service from the manager and team from Woking. Really helped me with my queries and sorted an issue I had for weeks now. Thank You!
February 29, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Ibrahim. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff were fantastic
Staff were fantastic, covered all the questions I asked and would 10 out of 10 visit again!
February 29, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Patrick. Thank you for your review. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really Friendly
Really friendly, helpful, knowledgeable team! Will only.shop here!
February 29, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Nikki. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
The staffs here are brilliant! The service is as excellent as usual! A big thanks to Leon who served me today.
February 6, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi A A,
Thanks for reviewing your recent experience, it's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Rali was so helpful and quick
Rali was so helpful and quick, and explained everything, it was a brilliant experience.
February 3, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Sal,
It's great to hear about your recent experience, and feedback for Rali. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great work Will!
Will was super helpful and really knew what he was talking about. He answered all our questions and made the whole process very quick and simple.
January 18, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Carla,
Thank you for taking the time to share this 5 star review about Will! We're so glad you had a great experience.
Don't forget to check out the VeryMe section of your My Vodafone app for exclusive offers!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Pre to post
Rali was really helpful in sorting out my bundle and presenting all sim options availble for me. I highly recommend her ant Woking vodaphone for any survice you might need.
January 22, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Maja,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Will was really helpful
Will was really helpful, he guided me to choose my new phone and my new data package from Vodafone.
January 22, 2024
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Davor,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great store
The staff are very polite and very knowledgeable and offer you the best advice/service, store manager has done a great job to wander everything runs smoothly, looks great and well organzised
December 21, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Shannon,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Leon service was fantastic
Leon service was fantastic, it was nice not to have a pushy sales person.
December 22, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hey Percy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Superb service in woking today
Superb service in woking today. All the team are really nice people
December 14, 2023
Unprompted review
Reply from Vodafone UK - Woking The Peacocks
Hi Simon,
Thanks for this lovely review for our Woking store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
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