I recently contacted Vodafone UK to upgrade my broadband as my existing contract was coming to an end, and I also added a SIM-only deal. The new arrangement has worked out really well and will sav... See more
Company replied
49 Dudley Street, WV1 3ER Wolverhampton, GB
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I recently contacted Vodafone UK to upgrade my broadband as my existing contract was coming to an end, and I also added a SIM-only deal. The new arrangement has worked out really well and will sav... See more
Company replied
I was really impressed with Jack. I went into the shop for two reasons 1) day roaming 2) new phone. He was friendly, knowledgeable and helped by talking through the different options. I felt confident... See more
Company replied
Me and my partner came into the Wolverhampton branch today to collect his new phone. We were greeted by Leah who has been extremely helpful throughout the process. We were advised that it would... See more
Company replied
I was served by the fantastic Kye, got my issue sorted in no time. 10/10 customer service and went above & beyond to make life easier for me as I am a disabled individual. He deserve atleast a 0.5x in... See more
Company replied
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49 Dudley Street, WV1 3ER, Wolverhampton, United Kingdom
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I recently contacted Vodafone UK to upgrade my broadband as my existing contract was coming to an end, and I also added a SIM-only deal. The new arrangement has worked out really well and will save me around £5 on my broadband and a further £9 per month on my mobile costs.
A special shout-out and thank you to **Thomas (Tom) from the Web Services team**, who assisted me through the online chat. He was incredibly patient, accommodating and knowledgeable throughout, taking the time to explain the different options and helping me find a package that genuinely worked better for me.
It was a very smooth and positive experience, and Tom is a great credit to the team. Excellent customer service and very much appreciated. **5 stars!**

Reply from Vodafone UK - Wolverhampton
Katie was excellent sorted me good sim deal

Reply from Vodafone UK - Wolverhampton
Jas was very helpful in sorting out my data roaming issues

Reply from Vodafone UK - Wolverhampton
Jas sorted out my issue very quickly

Reply from Vodafone UK - Wolverhampton
Great costumer service, nice polite young lady. She went out her way to get me discounts because I had more then one product. Highly recommend!!

Reply from Vodafone UK - Wolverhampton

Reply from Vodafone UK - Wolverhampton
Jas sold me a sim card with a brilliant deal gave me 10/10 service

Reply from Vodafone UK - Wolverhampton
Shabs listened, was patient and helped resolved my issues.
Very Satisfactory

Reply from Vodafone UK - Wolverhampton
Jack was very helpful made the process very easy and stress free.

Reply from Vodafone UK - Wolverhampton
I was really impressed with Jack. I went into the shop for two reasons 1) day roaming 2) new phone. He was friendly, knowledgeable and helped by talking through the different options. I felt confident in the decision I made and three days latter I am still happy. Thank you

Reply from Vodafone UK - Wolverhampton
Cristina was excellent. Very helpful, pleasant and knowledgeable. Thank you.

Reply from Vodafone UK - Wolverhampton
Jas was brilliant gave me a amazing deal on my sim card 10/10 service

Reply from Vodafone UK - Wolverhampton

Reply from Vodafone UK - Wolverhampton
Very helpful and kind with lots of support

Reply from Vodafone UK - Wolverhampton
Kye was very engaging in conversation and helpful. service was great

Reply from Vodafone UK - Wolverhampton
I was served by the fantastic Kye, got my issue sorted in no time. 10/10 customer service and went above & beyond to make life easier for me as I am a disabled individual. He deserve atleast a 0.5x increase in his wage. Wonderful work 👏🏾👏🏾

Reply from Vodafone UK - Wolverhampton
Excellent service with jack would highly recommend

Reply from Vodafone UK - Wolverhampton
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