I had a great experience at the Vodafone store in Woolwich thanks to Jazz. She was incredibly helpful, polite, and well-mannered throughout the entire process. She took the time to listen carefully, e... See more
Company replied
Location
Switch location27 Powis Street, SE18 6HZ Woolwich London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The advisor Shahzaib was very friendly, patient, and professional throughout. He helped us reduce our monthly costs, explained everything clearly, and assisted us in choosing a new phone that perfe... See more
Company replied
I recently lost my iPhone 14 Pro and I went into Vodafone and the newest team member Moin took me and my grandfather in to purchase the new 17 Pro. He was so quick and efficient at delivering the... See more
Company replied
Ordered upgrade online click and collect I arrived at the store 07:30 the shop opened at 9:30. My Phone wasn’t in store to collect as the order wasn’t put through properly. Store manager was very help... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Woolwich
Written by the company
Contact info
27 Powis Street, SE18 6HZ, Woolwich London, United Kingdom
4.8
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a really excellent experience thanks to Shahzaib at the Vodafone store in Woolwich. He was incredibly kind, smart, and above all very knowledgeable. In a very short time he managed to arrange two contracts quickly and professionally, explaining everything clearly and with great patience.
You can tell he’s a great salesperson, but also someone who genuinely cares about the customer and finding the best solution. Impeccable service — highly recommended! 👏
February 28, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Francesca,
Thanks for the lovely review and fantastic support for Shahzaib.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well done Shahzaib 👍
Shahzaib was very helpful and patient in helping me to find the right plan for me. He understood what I wanted and worked with that.
Thanks to him
February 27, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Arafat was absolutely amazing
Arafat was absolutely amazing! Helped solved my query as soon as possible, was super kind and informative. I came in the store super stressed with trying to sort out my phone but swiftly sorted it for me. Thanks so much for your support
February 7, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Arafat.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shahzaib was super helpful with…
Shahzaib was super helpful with everything including my sim swap and renewal of contracts. Thank you for all your help, much appreciated!
January 21, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Sasha,
Thanks for the lovely review and fantastic support for Shahzaib.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shahzaib was really helpful and…
Shahzaib was really helpful and assisted with a difficult problem.
January 17, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Jamie,
Thanks for the lovely review and fantastic support for Shahzaib.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff are very helpful and offer…
Staff are very helpful and offer excellent service. They listened attentively and resolved the problem.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Amandeep,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Buy new sim plan
Friendly team and superb customer service. Thanks to Leo and Arafat for helping us to give the best deal.
January 12, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Laxmi,
Thanks for the lovely review and fantastic support for Leo and Arafat.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Really quick and friendly service
Really quick and friendly service. Thanks to Arafat who helped me through out my sim upgrade and gave discount. 😃
January 12, 2026
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Luul,
Thanks for the lovely review and fantastic support for Arafat.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful from moin and leonard
December 24, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Robert,
Thanks for the lovely review and fantastic support for Moin and Leonard.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the new member Moin
I recently lost my iPhone 14 Pro and I went into Vodafone and the newest team member Moin took me and my grandfather in to purchase the new 17 Pro. He was so quick and efficient at delivering the product. I was really impressed by his ability to make good deals as I work in property management. Moin is also a funny person so, definitely look for him in the store for a cool experience.
This is one member to keep @Vodafone.
Regards,
MG
December 7, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Mauro,
Thanks for the lovely review and fantastic support for Moin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Internet failure
Internet failed gradually to zero. Customer/technical service claimed there were no problems and that I had great signal and I suggested I buy myself a signal enhancement device despite my telling them i was standing right over the router, and it was likely thats where the fault lies! Then suggested I upgrade to receive a free router! Clueless and dishonest!
December 4, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Rubi,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
I got new contract with Vodafone today
I got new contract with Vodafone today. I am so happy the staff Moin he is really kind and patient give me all information. I will recommend this store.
November 20, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
It’s really great experience with…
It’s really great experience with Vodafone services thanks moin for your good advice
November 9, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Julian very good
Very good help from Julian to transfer my data. Best service from Vodafone ever
October 27, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi. We're happy to hear that the data transfer assistance was helpful! We appreciate your positive feedback regarding the service you received. Thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Moin was really cooperative and very…
Moin was really cooperative and very understanding , told me exactly what I need so happy with him
October 21, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Good customer service from Moin
October 21, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I came to know about new iPhone model
I came to know about new iPhone model . There was a guy name moin who helped us to explain about the offers and services very nicely. Very informative
Love the communication and customer service
October 18, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Moin has a good customer served and…
Moin has a good customer served and very friendly person
October 16, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Moin
Moin, my man, the very best at his work. Amazing person with helping attitude.
October 16, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Moin is a good service as a retail…
Moin is a good service as a retail advisor. He is very friendly and I liked his customer service.
October 15, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.