I had a great experience at the Vodafone store in Woolwich thanks to Jazz. She was incredibly helpful, polite, and well-mannered throughout the entire process. She took the time to listen carefully, e... See more
Company replied
Location
Switch location27 Powis Street, SE18 6HZ Woolwich London, GB
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The advisor Shahzaib was very friendly, patient, and professional throughout. He helped us reduce our monthly costs, explained everything clearly, and assisted us in choosing a new phone that perfe... See more
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I recently lost my iPhone 14 Pro and I went into Vodafone and the newest team member Moin took me and my grandfather in to purchase the new 17 Pro. He was so quick and efficient at delivering the... See more
Company replied
Ordered upgrade online click and collect I arrived at the store 07:30 the shop opened at 9:30. My Phone wasn’t in store to collect as the order wasn’t put through properly. Store manager was very help... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Woolwich
Written by the company
Contact info
27 Powis Street, SE18 6HZ, Woolwich London, United Kingdom
4.8
Excellent
152 reviews
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I enjoyed with glory services
I enjoyed with glory services. She is the amazing staff what they having. She offered me best options to me.my badget wasn’t enough to buy phone but she offered me good options how I can pay monthly and it’s not damage my badget badly. Thanks a lot Vodafone and her.
April 21, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Hilal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Experience
Glory…
It was nice meeting you good service. Thanks for helping and being kind 💎💎💎💎
April 16, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Priya,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julian was so helpful
Julian has great customer service. Number ONE in Vodafone
April 14, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Nina,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Customer Service,
Great Customer Service,
Handled with Time and Care
shout out Julian
April 12, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey J Williams,
Thanks for the lovely review and fantastic support for Julian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited the Vodafone Woolwich store…
I visited the Vodafone Woolwich store after an online issue with my upgrade order. Though my phone wasn't ready to collect, the store manager went out of his way to fix it, skipping his lunch and staying late to ensure it was sorted. Great staff like Ronaldo and Fadumo made the experience positive overall.
March 27, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Iresha,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
I been there for my apple account and I…
I been there for my apple account and I met with Jasleen.
She was so kind and helped me.
Thanks for your service
March 17, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Olayinka,
Thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Julian was amazing
Julian did my upgrade and was amazing customer service.
February 22, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Rosemary,
Thanks for letting us know what an amazing job Julian did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very Helpful and polite explaining the…
Julian was very helpful and polite, explaining the contract to me, and he had a nice smile throughout. Great customer service.👌
February 11, 2025
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Ruth. Thank you for your review for Julian. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Do not engage with Vodafone
What is going on, without sending the phone to the repair centre, how come Woolwich branch decide that the phone is not covered in warranty. The application form says “Good news your device should be covered by our warranty”.
And the branch gave the reply “the phone should open to see if it is valid to repair”. If the phone is working then why even we bother to come to your place. Still there is three months to end the contract. I got it repaired for my sister paying £389 cause of urgency.
Better deal with it, or stop creating and selling bullshit. And, now to hide the 1 star, you are creating fake reviews, wow! 🤮🤮🤮
December 14, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Ravi. It's disappointing to see your review. We understand how troublesome this must have been. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
Vodafone Social Media Team
Extremely Disappointed with Vodafone’s…
Extremely Disappointed with Vodafone’s Device Care Plan Service
I am beyond frustrated with Vodafone’s Device Care Plan. My iPhone’s display had a problem, so I took it to Vodafone for repair, expecting it to be covered under my plan. However, despite multiple visits, they refused to repair my phone and kept making excuses. I ended up having to pay £389 to get it fixed at the Apple Store, when, according to my Device Care Plan, Vodafone should have handled it for free.
I trusted Vodafone to honor the plan, but their lack of assistance and poor customer service has left me extremely disappointed. If you’re considering Vodafone’s Device Care Plan, be aware that it may not offer the support you expect, and you might be forced to pay out of pocket for repairs that should be covered.
November 14, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed, especially when it comes to a problem with your phone. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. We offer 2 different warranties, depending on when you purchased your phone: 2-year warranty (cover against manufacturer faults and repairs, including all Apple products for 2 years) and Lifetime Warranty (cover for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us). If our Repair centre weren't able to repair your device, it mustn't have been covered. For more information, please refer to our 'Check if you're covered by our warranty' web page https://vodafone.uk/455cZ92
Vodafone Social Media Team
Jr in Vodafone Woolwich store
Jr in Vodafone Woolwich store was exceptionally helpful. He was calm, listened to our complaints and was dedicated to solve our issue. I left the store a very happy customer!
November 23, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hello, Victoria,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The guy in the Woolwich branch was…
The guy in the Woolwich branch was extremely helpful and went through everything with me, very very helpful.
The guys name is Junior
November 19, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Jimmy. Thank you for your review for Junior. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Julian
Great service from Julian. Fantastic guy with the BEST Customer Service EVER.
October 25, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Lee,
Thanks for your review for Julian. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Ordered upgrade online click and…
Ordered upgrade online click and collect I arrived at the store 07:30 the shop opened at 9:30. My Phone wasn’t in store to collect as the order wasn’t put through properly. Store manager was very helpful as all day he sat with me skipped his lunch and finishing time to make sure I received the best outcome possible from the mistake that was made from the agent online and advised me correctly to my situation.
October 14, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Jerome,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
10/10 service
10/10 service , great customer skills & excellent at his job! Deserves an promotion, good young guy!
September 18, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Naz,
Thank you for taking the time to review, and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ronaldo is very friendly
Ronaldo is very friendly, professional, and able to sort my problems. He is very intelligent and calm under pressure . He treats customers very nice.
September 10, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi. Thank you for your review for Ronaldo. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, I was greeted well and made to feel comfortable. I didn't come to purchase a phone. But after the warm and friendly welcome, I ended up buying a new phone
September 7, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Jennifer,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fadumo has been definitely helpful
Fadumo has been definitely helpful, she’s very kind and has been able to sort out my problem within 5 minutes.
August 31, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
This is awesome news Bnebay! It's good to see Fadumo was able to get all your issues sorted so smoothly.
All the best, The Vodafone Social Media Team
EXCELLENT CUSTOMER SERVICE
My phone had an issue. And the customer assistant at Woolwich branch solved the problem with speed at the same time with a perfect calmness. His name JULIAN.
August 5, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hello Joseph,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Julian
Julian, is a very good guy and is professional and polite in his work. Great explanations with the plan.
August 1, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Natalia,
Thanks for your review and feedback for Julian.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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