I had a great experience at the Vodafone store in Woolwich thanks to Jazz. She was incredibly helpful, polite, and well-mannered throughout the entire process. She took the time to listen carefully, e... See more
Company replied
Location
Switch location27 Powis Street, SE18 6HZ Woolwich London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The advisor Shahzaib was very friendly, patient, and professional throughout. He helped us reduce our monthly costs, explained everything clearly, and assisted us in choosing a new phone that perfe... See more
Company replied
I recently lost my iPhone 14 Pro and I went into Vodafone and the newest team member Moin took me and my grandfather in to purchase the new 17 Pro. He was so quick and efficient at delivering the... See more
Company replied
Ordered upgrade online click and collect I arrived at the store 07:30 the shop opened at 9:30. My Phone wasn’t in store to collect as the order wasn’t put through properly. Store manager was very help... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Woolwich
Written by the company
Contact info
27 Powis Street, SE18 6HZ, Woolwich London, United Kingdom
4.8
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EllysAbeth is very helpful and friendly
EllysAbeth has always been great at helping with my contracts. She gives the best support, she is very welcoming and helpful! Her customer service is excellent
July 9, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Amy,
Thank you for taking the time to review, and sharing this feedback for Ellysabeth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Big smiley girl Ellysabeth
Ellysabeth helped me get 2 sim contracts for my sons. The best price and plans. My sons very happy.Now iam waiting my ee contract to end then go and see her to get mine.Thank you again Elizabeth for your friendly customer service
June 16, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Soner
It's great to hear about your recent experience, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Employee treatment towards customers
Had a great time being served by Elizabeth, she helped me get a good deal on my sim and provided excellent support.
July 12, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi George,
Thank you for taking the time to review and sharing this feedback for Elizabeth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went to Vodafone yesterday it was my…
I went to Vodafone yesterday it was my great experience with jasleen. Bless her she gave me very good service
July 25, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Seema,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
I have been to woolwich vodafone shop…
I have been to woolwich vodafone shop to sigh for a new sim Ellys-Abeth provide us the beat customer service.also the team are very friendly…
July 20, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Gabriel. Thank you for your review for Ellys-Abeth. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Woolwich
Hello,
Thanks for leaving a review. It's great to hear that you've had a positive experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
I was well attended to by a staff known…
I was well attended to by a staff known as Julian.
June 25, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey there,
Thank you for your feedback. We're so happy you had a great experience with Julian.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Becoming a part of Vodafone
I find Ronaldo (the representive) very cooperative, with great communication skills, along with briliant customer service.
I find the representative good, so aspect the vodafone to be better.
June 18, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi U,
Thank you for reviewing and sharing your feedback for Ronaldo.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The TOP TOP TOP SERVICE EVER FROM…
The TOP TOP TOP SERVICE EVER FROM JUNIOR!!!!It was the BEST!!!!
May 13, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Marius,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
The customer service I received from…
The customer service I received from junior was perfect.
May 10, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Thanks for your feedback Toladunni. It' great to see Junior met all your expectations.
All the best, The Vodafone Social Media Team
Very helpful very kind
May 3, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Mary,
Thanks for the positive feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Ellys-abeth has been great and very…
Ellys-abeth has been great and very friendly. Loved the service here
May 2, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Alex,
Thanks for the great feedback for Ellys-abeth. It's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
Fantastic service from Junior
Fantastic service from Junior, extremely helpful.
May 2, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Alisha,
Thanks for taking the time to write such a great review! We're delighted that Junior was able to help. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Wow,I feel so happy getting a new phone…
Wow,I feel so happy getting a new phone from Vodafone
Thank you jasleen for been the best sales adviser
March 4, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Esther,
Thanks for letting us know what an amazing job Jasleen did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Julian was extremely helpful and had a…
Julian was extremely helpful and had a great knowledge of the products which made him able to recommend a device that suits my need
March 2, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey Richard,
Thanks for the lovely review and fantastic support for Julian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The staff are very polite and friendly
The staff are very polite and courteous. I have collected a few times from the Woolwich store numerous times and always had 10/10 from all the staff
February 17, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi there,
It's great to hear about your recent experience. Thank you for taking the time to review, and share this feedback .
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Jasleen who received me
Jasleen who received me, very Welcoming, smiling, interactive, gave me all necessary information to make an informed choice. An excellent customer service.
February 17, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hey,
Thank you for your great review. It's fantastic to read such lovely feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Had the best service from Ellys-Abeth
Had the best service from Ellys-Abeth, she is great. Always helps me with everything and treats me the best.
February 16, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Ionut. Thank you for your review for Ellys-Abeth. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They're just the best love them from…
They're just the best love them from Ireland
February 15, 2024
Unprompted review
Reply from Vodafone UK - Woolwich
Hi Annette. Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Woolwich
Hey Jisinta,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.