Vodafone UK - Worcester High Street Reviews 

254
TrustScore 5 out of 5

4.9

46 High Street, WR1 2QB Worcester, GB


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Rated 5 out of 5 stars

Great experience, was greeted by a fine gentleman who then passed me on to someone who dealt with my enquiry. Store had a welcoming atmosphere compared to its competitors on the high street. Wil... See more

Company replied

Rated 5 out of 5 stars

After five previous failed attempts to buy a new mobile phone contract with other providers, Ana at Worcester Vodaphone finally restored my faith in humanity. Not only did she move my provider to vo... See more

Company replied

Rated 5 out of 5 stars

Served by Flynn, amazing service and really helpfull with setting up my sim contract, very pleased

Company replied

Rated 5 out of 5 stars

After wasting an hour on on-line chat with no success I visited the store in Worcester High Street. Ana was very patient with me and quickly understood my rather complicated problem. She was super eff... See more

Company replied


Company details


Contact info

  • 46 High Street, WR1 2QB, Worcester, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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4.9

All reviews

(254)

40,836 reviews in the last 12 months

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Rated 5 out of 5 stars

Delt with a complicated case well

June 17, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Fraser,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Popped into Vodafone store to upgrade…

Popped into Vodafone store to upgrade phone. Tom the assistant sorted. Very professional and efficient.

June 8, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Stephen,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly -thank you

Very helpful and friendly -thank you
Abi was great

June 7, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hey Cecilia,

We're so happy you had a great experience! Thank you for your 5 star review.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful satisfactory result will…

Very helpful satisfactory result will be pleased to return

June 6, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Mary,

Thank you for taking the time to leave us a review, and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I upgraded my phone today at Vodafone…

I upgraded my phone today at Vodafone Worcester. Was helped by Ben who effortlessly and politely helped me through the process. No wait, no fuss and no pressure to add extras. Ben is a credit to the store - recommended.

June 5, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi DG,

Thank you for taking the time to review and sharing this great feedback for Ben.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Top service as usual from your…

Top service as usual from your favourite florin thanks ben

May 14, 2024
Unprompted review
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Reply from Vodafone UK - Worcester High Street

Hi Florin,

Thank you for your review and feedback for Ben.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Amazzinf service from will

May 14, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Cristi,

Thank you for reviewing and sharing your feedback for Will.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom is The man to see

Tom is The man to see, very helpful

May 14, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Augugstina,

Thank you for taking the time to leave a review, and share this feedback for Tom.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was very helpul with me choosing a…

Tom was very helpul with me choosing a new device, couldn't ask for more!

Tom is the man to see mark my words.

April 19, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Shirley,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

William was extremely helpful

William was extremely helpful
Excellent service

April 18, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi David,

Thanks for the great feedback for William, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Agent was very helpful and efficient

Agent was very helpful and efficient. Explained everything well and helped us upgrade and save money.

April 17, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Stephen,

This is a great review for our colleague in our Worcester High Street store. We're glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Tom is the man to see in Vodafone Worcester


My phone had stopped working completely. Tom was AMAZING to say the least. He got my old phone going and then helped me choose an updated version. My phone was extremely old! Tom was knowledgeable and helpful. He definitely knew his stuff!! Tom transferred all my data and photos etc. Efficiently. Huge shout out to Tom. Thanks 😊

March 19, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi there Nik,

Thank you so much for taking the time to share this 5 star review with us. We're delighted you had such a great experience with Tom and got all the help you needed. Enjoy your new phone!


If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I went to do a sim swap

I went to do a sim swap , the lady taking care of me was named Abi , she was very helpful and when above and beyond yo ensure my needs where met . Big thanks to Abi

January 10, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Stuart,

Thanks for taking your time to leave this review for Abi.

We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Abi & Kyle were fab really helped…

Abi & Kyle were fab really helped myself and husband and Ben for the broadband

March 8, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Linda,

Thanks for reviewing and sharing this feedback for Abi and Kyle.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service very pleased with…

Excellent service very pleased with assistance recieved

March 8, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Alan,

Thank you for reviewing and sharing tis feedback, this is great to hear!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I visited your shop in Worcester today…

I visited your shop in Worcester today with my 90-year-old father in law who wanted a new phone. We received excellent service from Ben and Abi. Both of them were very helpful and very professional. They are a credit to Vodaphone.

February 15, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Andy. Thank you for your review for Ben and Abi. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cannot thank Tom enough for helping us…

Cannot thank Tom enough for helping us sort out some technical issues, he’s polite, kind and very considerate towards all customers.

Very big thank you Tom!

February 14, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Dawn,

Thanks for your feedback! We're really glad you've had a great experience with Tom.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ben is the best adviser

Me and my husband spent around two hours today in the shop and the process of buying a new phone and adding a tablet on the plan couldn't have been easier.
Very friendly, extremely understanding and patient staff that really go the extra mile to sort out our needs. Our adviser, Ben, was more than willing to put all the options on the table so we can choose what we want. He was very patient and managed to answer all the questions we asked for. No hidden costs or fees, everything was explained in detail and very accurately.
We have been with Vodafone for over 5 years and couldn't be more happy. Every time we walk in our local Worcester shop the advisors are hands on and know what they are doing!

February 14, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Lavinia,

Thanks for taking the time to leave us a review. It's great to hear about your recent experience, and feedback for Ben.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tom helped me sort a new upgrade

Tom helped me sort a new upgrade. Plenty of options, well explained and broken down.

February 8, 2024
Unprompted review
Vodafone UK - Worcester High Street logo

Reply from Vodafone UK - Worcester High Street

Hi Josh,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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