I visited the Vodafone store today with my mother to see if we could get her sorted out with a long overdue new phone. Shes not always confident with technology but M Jay really took the time to under... See more
Company replied
Location
Switch location4 Ivison Lane, CA14 3DY Workington, GB
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See what reviewers are saying
Called into Vodafone Workington today with problems with my phone was seen by Emily. She spent over an hour troubleshooting and attempting to get to root of problem.Even contacted Samsung and talked... See more
Company replied
Just upgraded my phone at Vodafone Workington store. Store assistant Aaron was very helpful and efficient and I had my new phone and contract without any fuss or delay. Although it's day one I think i... See more
Company replied
I've been with Vodafone for about 4 years now while I've had my Huawei, as I've always been impressed with the service. Decided to come into the Workington branch today to finally upgrade my phone a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Workington
Written by the company
Contact info
4 Ivison Lane, CA14 3DY, Workington, United Kingdom
4.9
Excellent
193 reviews
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Fantastic experience
I visited the Vodafone store today with my mother to see if we could get her sorted out with a long overdue new phone. Shes not always confident with technology but M Jay really took the time to understand her, how she currently uses her device and he was incredibly kind and patient with her. He answered all her questions and made the whole process simple and clear to understand. 11/10 from us today, I would love it if M Jay could be recognised in some way because he was absolutely amazing with us today
May 23, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jaedyn helped figure out our online…
Jaedyn helped figure out our online account details and helped explain our bill.
May 21, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Christine,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jaedyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Clarity
Clarity, detail, patience and knowledge. Excellent support and service. Thank you.
M-Jay was superb!
May 16, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
M-Jay was very helpful
M-Jay was very helpful, polite and efficient which is why i keep coming back to vodafone
May 13, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Ann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
really helpful staff
Aaron was really helpful and gave me lots of options for different phones
May 3, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Donna,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very informative and efficient
Very informative and efficient. Aaron in the Workington store was great with myself and my dad. Happy customers, thank you
April 21, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Gemma,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aarron was a great help with setting up…
Aarron was a great help with setting up my new phone. He made everything clear and easy. Great customer service overall.
April 18, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Kyle,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
M-jay was verru attentive to my needs…
M-jay was verru attentive to my needs when it came to what i wanted from my network provider. M-jay talked me through all the doffrent options and i walked away with a great deal. Thanks M-Jay
April 15, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Kayleigh,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Workington
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Very knowledgeable and informative
Very knowledgeable and informative, MJay was also extremely polite and friendly
April 1, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Darren,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service and very helpful
Excellent service and very helpful, even personal issues sorted thank you Lev
March 23, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and professional member of…
Very helpful and professional member of staff Aaron. Would highly recommend this service
March 23, 2026
Unprompted review
Reply from Vodafone UK - Workington
This is great to hear Lynne, thank you for taking the time to give this feedback.
Vodafone Social Media team
Aarron was a great help with my new…
Aarron was a great help with my new contract. He made the overall experience easy and clear.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Colin,
Thanks for the lovely review and fantastic support for Aarron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jaedyn.
March 6, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey M-Jay,
Thanks for the lovely review and fantastic support for Jaedyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jaedyn helped explain my bill and…
Jaedyn helped explain my bill and helped lower my costs.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hi Moira,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jaedyn —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Aarron was a great help with setting up…
Aarron was a great help with setting up my new contract and going a step further to help me set up the phone.
February 19, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Eileen,
Thanks for the lovely review and fantastic support for Aarron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service, throughout my experience on buying a new mobile phone. Every question explained clearly.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone PYG 6-Month Bundles
According to the Vodafone shop assistant in my postcode area, the internet speed using the 4G network should be 62 Mb/s. One of the assistants demonstrated a speed in the region of this on his phone. I explained that all I was getting was about 6 Mb/s, but often considerably less—sometimes below 1 Mb/s. I was told this was due to being inside rather than outside the house and that their 4G network was fine.
Inside the shop, my phone indicated 50 Mb/s, but outside, just a few feet away, it dropped to 10 Mb/s. Back home, and standing outside, it was, as expected, no different compared to inside—about 6 Mb/s.
I believe the reality is nowhere near what they claim due to too many people using their service and that they're finding a way to boost the signal strength substantially inside their shops to hoodwink prospective customers.
Earlier in the day, I called their call center and was given the same fictitious information. The operative also suggested that the problem lay with my phone, despite it being a decent model running Android 16. I explained that the speeds were no different on any of my devices, even on a much older phone running Android 9. His reaction was to suggest a factory reset, and at that stage, I hung up!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hi Jennings,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Reply from Vodafone UK - Workington
Hey Anthony,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ex sevice at workington from Aaron and…
Ex sevice at workington from Aaron and lev.Everything was fully explained when taking out a new plan and the purchase of a new phone.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Henderson,
Thanks for the lovely review and fantastic support for Aaron and lev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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