M-Jay was brilliant with helping me get a new phone sorted after my previous one broke down. Great customer service skills and has made everhthimg very easy.
Company replied
Location
Switch location4 Ivison Lane, CA14 3DY Workington, GB
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See what reviewers are saying
I visited the Vodafone store today with my mother to see if we could get her sorted out with a long overdue new phone. Shes not always confident with technology but M Jay really took the time to under... See more
Company replied
Called into Vodafone Workington today with problems with my phone was seen by Emily. She spent over an hour troubleshooting and attempting to get to root of problem.Even contacted Samsung and talked... See more
Company replied
Just upgraded my phone at Vodafone Workington store. Store assistant Aaron was very helpful and efficient and I had my new phone and contract without any fuss or delay. Although it's day one I think i... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Workington
Written by the company
Contact info
4 Ivison Lane, CA14 3DY, Workington, United Kingdom
4.8
Excellent
204 reviews
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Very knowledgeable and informative
Very knowledgeable and informative, MJay was also extremely polite and friendly
April 1, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Darren,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service and very helpful
Excellent service and very helpful, even personal issues sorted thank you Lev
March 23, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and professional member of…
Very helpful and professional member of staff Aaron. Would highly recommend this service
March 23, 2026
Unprompted review
Reply from Vodafone UK - Workington
This is great to hear Lynne, thank you for taking the time to give this feedback.
Vodafone Social Media team
Aarron was a great help with my new…
Aarron was a great help with my new contract. He made the overall experience easy and clear.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Colin,
Thanks for the lovely review and fantastic support for Aarron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jaedyn.
March 6, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey M-Jay,
Thanks for the lovely review and fantastic support for Jaedyn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jaedyn helped explain my bill and…
Jaedyn helped explain my bill and helped lower my costs.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hi Moira,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jaedyn —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Aarron was a great help with setting up…
Aarron was a great help with setting up my new contract and going a step further to help me set up the phone.
February 19, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Eileen,
Thanks for the lovely review and fantastic support for Aarron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic customer service
Fantastic customer service, throughout my experience on buying a new mobile phone. Every question explained clearly.
February 14, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Jennifer,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone PYG 6-Month Bundles
According to the Vodafone shop assistant in my postcode area, the internet speed using the 4G network should be 62 Mb/s. One of the assistants demonstrated a speed in the region of this on his phone. I explained that all I was getting was about 6 Mb/s, but often considerably less—sometimes below 1 Mb/s. I was told this was due to being inside rather than outside the house and that their 4G network was fine.
Inside the shop, my phone indicated 50 Mb/s, but outside, just a few feet away, it dropped to 10 Mb/s. Back home, and standing outside, it was, as expected, no different compared to inside—about 6 Mb/s.
I believe the reality is nowhere near what they claim due to too many people using their service and that they're finding a way to boost the signal strength substantially inside their shops to hoodwink prospective customers.
Earlier in the day, I called their call center and was given the same fictitious information. The operative also suggested that the problem lay with my phone, despite it being a decent model running Android 16. I explained that the speeds were no different on any of my devices, even on a much older phone running Android 9. His reaction was to suggest a factory reset, and at that stage, I hung up!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hi Jennings,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah or via Instagram at https://ig.me/m/vodafone
Thanks
Vodafone Social Media Team
Reply from Vodafone UK - Workington
Hey Anthony,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ex sevice at workington from Aaron and…
Ex sevice at workington from Aaron and lev.Everything was fully explained when taking out a new plan and the purchase of a new phone.
January 13, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Henderson,
Thanks for the lovely review and fantastic support for Aaron and lev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Aarron was very helpful and solved my…
Aarron was very helpful and solved my issue very good at his job
January 8, 2026
Unprompted review
Reply from Vodafone UK - Workington
Hey Aimee,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable
Very helpful and knowledgeable, thank you from Lev
December 20, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hey Heather,
Thanks for the lovely review and fantastic support for Lev.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aarron was a great help with setting up…
Aarron was a great help with setting up my new contract. The staff have great customer service skills and are very helpful and insightful.
December 18, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very friendly and helpful
December 13, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hey Jayne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the store today
Visited the store today, Patrick helped save me money on my current plans and was excellent in finding me an ideal phone. Brilliant shop and brilliant service.
November 26, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hey Christine,
Thanks for the lovely review and fantastic support for Patrick.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Came in this morning
Came in this morning , met Lev, excellent service and helpful. Helped me to buy a new device which I'm happy with. Good information provided and also received support on how to use the phone.
November 18, 2025
Unprompted review
Reply from Vodafone UK - Workington
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We are so glad that you are happy with your new device.
Thanks,
Vodafone Social Media Team
Jaedyn was excellent
Jaedyn was excellent. Very excellent experienced service throughout and very knowledgeable. We will definitely be coming back
November 13, 2025
Unprompted review
Reply from Vodafone UK - Workington
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
The assistant stood up to greet me with…
The assistant stood up to greet me with a smile as I walked into the shop. He was pleasant, knowledgeable, smart and ensured I got the best tariff for me. Aarron explained all my options in a way I understood. A credit to your organisation.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hi. We're happy to hear that you had such a positive experience! It's great to know the assistant was helpful and ensured you found the best option. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff very knowledgeable and helpful
Staff very knowledgeable and helpful
October 28, 2025
Unprompted review
Reply from Vodafone UK - Workington
Hi. We appreciate you sharing your fantastic feedback; we're happy our staff were so helpful and knowledgeable! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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