Vodafone UK - Yate Reviews 

172
TrustScore 5 out of 5

4.9

Unit 23 , Yate Shopping Centre, BS37 4AS Yate, GB


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Rated 5 out of 5 stars

Charlie has been a wonderful help with helping me upgrade, and arranging fixing paths for my bad phone upgrade from a fault with pixel phones. Staff like Charlie is one of the reasons I keep coming... See more

Company replied

Rated 5 out of 5 stars

I was advised by Owain in the Yate Branch. I found him really helpful on advice about which phone to have to match my criteria for use. He was very approachable regarding repeating answers to questi... See more

Company replied

Rated 5 out of 5 stars

Charlie was very good, great hair cut and beautiful disposition. Helpful saved me meney and better phone, slso explained my complicated bill in ways i could understand.

Company replied

Rated 4 out of 5 stars

So happy with the service, had time to help you find a mobile phone.

Company replied


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  • Unit 23 , Yate Shopping Centre, BS37 4AS, Yate, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Nisha was very kind and helpful to us

Nisha was very kind and helpful to us, very professional,
Great customer service
Thank you very much

December 20, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Andrea,

Thanks for your lovely review for Nisha. We appreciate your support.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great staff very professional

The staff were amazing from the minute we walked in the store.

Tom served me and my wife he had great knowledge on all the phones and found us a great deal.

Well done yate vodafone

December 16, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom the store manager in yate branch…

Tom the store manager in yate branch has been so helpful and understanding helping me out with a new contract. As I have been missed sold a contract before with a team member at the yate branch, Tom has been really understanding and help me find what was best for me highly recommend speaking to Tom

December 16, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Stacey,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful advice and Lower bill

Helpful advice with the change of contract and achieving an overall reduction in my monthly bill.

December 3, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Steve,

We're pleased to hear about your recent experience. Thanks for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful staff

November 17, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Tim,

Thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

very helpful and explained everything…

very helpful and explained everything so i understood (becky in yate vodaphone)

November 14, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Carolyne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and honest service

Very helpful and honest service
Tom was very knowledgable , patient and understanding.

November 12, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Natalie,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Yate Vodafone Store.

Tom the store manager at the Yate branch was very polite and helpful in sorting out the problems I had with my phone bills today. I would come here again for my future needs and contracts again.

November 9, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Luke. Thank you for your review for Tom. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I wanted a new phone on a new contract…

I wanted a new phone on a new contract sales advisor surabhi took me throughthe entire process explained everything i had to know. Well behaved stafgs and excellent service.

November 4, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good patience and she explained…

Very good patience and she explained everything very well
Sales adviser: Surabhi Sudhakar

November 3, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Sarath,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was great

Tom was great, sorted out my new phone

November 1, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Annie,

Thanks for the lovely review and fantastic support for Tom.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nisha the sales advisor …

Nisha the sales adviser was wonderful what a very pleasant person she was very knowledgable and polite what a pleasure .

October 18, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Gordon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly nothing too much trouble …

Very friendly nothing too much trouble great service

October 12, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Philip,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Tom made my experience very smooth today, came in looking to upgrade my device and he was very friendly, knowledgeable and helpful.

October 8, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and consice

Very friendly and consice. Helped me a lot with my queires.

October 2, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hey Zeb,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

What a great experience from Tom at…

What a great experience from Tom at Yate store .
Made so easy and painless for having new contacts.

I highly recommend seeing Tom at yate store .

September 16, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi there,

Thank you for leaving such a great review. It's great to hear Tom was able to provide good service and help you!

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Surabi was lovely

Surabi was lovely, very warm abs friendly- super helpful and was happy to explain everything to us and it was no trouble. Top service!

September 16, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi Charlotte,

Thank you for reviewing. It's great to hear about your recent experience with us, and how Surabi was able to help.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Tom

Great customer service from Tom! Very knowledgeable, friendly, and quick.

September 11, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi there,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy and satisfied without thé…

Happy and satisfied with thé customer service. Nisha and Alex were very amazing, they helped me to set up a new deal with Vodafone. They made the entire process easier and effortless. Nisha explained every details patiently and were able to answer all my queries with a smile. Would recommend Vodafone to my friends and family.

August 26, 2023
Unprompted review
Vodafone UK - Yate logo

Reply from Vodafone UK - Yate

Hi there,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

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