Voila Voile Reviews 

58
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Fantastic service and quality! I ordered a pair of made to measure curtains with lining from the company which were delivered on time and beautifully made. However I realized that I had miscalculate... See more

Rated 5 out of 5 stars

Customer service was amazing, rushed through an order for me so it arrived before I went on holiday and responded to emails really promptly. The made to measure voiles were beautiful when they arrived... See more

Rated 5 out of 5 stars

I exhaustively searched every online curtains store to find burgundy chenille curtains for my home cinema room. Only Voila Voile had them. The choices of fabrics was far superior to any I had seen e... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd set of curtains from Voila Voile, they are all really lovely but the last ones are exceptional, the fabric is beautiful. Secret Garden Silky Cream & Pastel Teal Floral Curtain with Go... See more

Company replied

Company details

  1. Curtain Supplier and Maker

Written by the company

Shop for a wide selection of stunning custom curtains, including blackout curtains, velvet curtains, sheer curtains, and more. Enjoy our easy measuring and fitting guide, receive FREE samples, and benefit from fast delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic curtains

Fantastic curtains! Right from placing the order the service has been first class. The curtains are so beautiful and perfectly sized. This company is first class.

February 21, 2023
Unprompted review
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Reply from Voila Voile

We truly appreciate you taking the time to leave a review. It’s fantastic to hear you’re happy with your order, and we can’t wait to serve you again!

Rated 4 out of 5 stars

I was about to place order and they…

I was about to place order and they sent me free samples. looked beautiful

December 16, 2022
Unprompted review
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Reply from Voila Voile

Thank you so much for sharing your experience. We’re delighted you’re pleased with our products and look forward to helping you again soon!

Rated 5 out of 5 stars

Stunning curtains and great customer service

Really happy with my curtains that were custom made to fit my french door measurements. Good quality fabric and great customer service. The live chat function was very helpful as I was able to get answers to my questions quickly.

September 7, 2022
Unprompted review
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Reply from Voila Voile

We really appreciate your kind words. It’s wonderful to know you’re satisfied with your order, and we look forward to providing you with more great experiences!

Rated 1 out of 5 stars

Absolutely terrible customer service.

Absolutely terrible customer service.

Ordered a set of 4 voiles in grey, arrived absolutely fine and perfect. A month later decided to get the same ones for the back window and ordered the exact same and this time they came purple, when I raised it to customer service the answer I got was awful.

"The grey ones come out purple"

How dare you as a company try and pull this, im am taking this up with trading standards as I provided evidence of the front ones in comparison to the back one and they out right refused to accept they were different despite a clear difference.

August 27, 2021
Unprompted review
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Reply from Voila Voile

Dear Joshua,

We’ve reached out to you by email and phone and left a message to let you know that a replacement is available. Please contact us and order and verify a sample swatch so we can remake your order.

At Voila Voile, we take full responsibility and are committed to ensuring the quality of every product we deliver. Your satisfaction is our priority, and we’ll always work to make things right.

Thank you for giving us the chance to resolve this.


Warm regards,
Voila Voile Team

Rated 5 out of 5 stars

Superb Service, Great Curtains

The service I got from Voila Voile was superb, with helpful advice, so that I could make the right choice. The voile curtains I received were beautiful and perfect in every way. The quality of the sewing is the best I have seen and the voile fabric is high quality and looks really special. Well worth the money and far better than anything on sale in the High Street. Highly recommended.

July 22, 2021
Unprompted review
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Reply from Voila Voile

Thank you for taking the time to leave a review. We’re thrilled to hear you’re happy with our products and can’t wait to serve you again!

Rated 5 out of 5 stars

Gorgeous curtains, cannot be happier!

I have ordered their curtains twice and I cannot be happier with their products! There are so many choices, not just fabrics, but how you want your curtains to be finished. There are detailed guides, which also help you decide the length and so on. After I ordered, they sent me a confirmation email for me to check if I ordered exactly what I wanted. This time I spotted my own mistake in measurement thanks to that. The curtains are absolutely gorgeous and elegant and the price was fair and reasonable. One of a very very few companies that make me feel like purchasing more and recommending to others!

July 22, 2021
Unprompted review
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Reply from Voila Voile

We greatly appreciate your feedback. It’s fantastic to know you’re pleased with your order, and we look forward to delighting you with future purchases!

Rated 1 out of 5 stars

STAY AWAY FROM THAT VOILA VOILE

HO MY GOD !🤦🏻‍♀️, PLEASE STAY AWAY FROM VOILA VOILE , THE WORST OF COSTUMERS SERVICES , UK BASED , WITH A USA BASED COSTUMER SERVICES IN THE USA . APPALLING COMMUNICATIONS THAT IS BELOW ZERO , NOT RESPONDING TO EMAILS, ONLY AFTER X4 DAYS LATERS OR MORE !.. NEVER RETUNING THE CALLES ON TIMES ,AGAIN YOU HAVE TO WAIT OVER X4 DAYS OR MORE , ON ONE WHO ANSWERED THE TELEPHONE EVER , I EVEN TRIED THE USA TELEPHONE , THATS IS INVALID . ONLY A VOICE MESSAGES , OR THAT STUPID CHAT LINE , THATS GETS YOU NO WEAR .NEVER FOLLOWING OR RESPONDING TO YOUR QUESTIONS . NEVER TAKING NO FOR AN ANSWER . WHEN I HAVE ASKED TO CANCELLED THE ORDER . TOTALLY UNPROFESSIONAL WITH ZERO BUSINESS ETHICS OR INTEGRITY , TELLING YOU ONE THINGS AND THEN ANOTHER , LYING CONSTANTLY .JUST UNACCEPTABLE .

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier…

Couldn’t be happier with the curtain I’ve chosen. It arrived very quickly, it’s the perfect size and it looks even better in real life than on the website. Absolutely delighted- thank you 😊

July 2, 2021
Unprompted review
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Reply from Voila Voile

Thank you so much for your kind words! We truly appreciate you taking the time to leave a review and are delighted to hear you’re happy with your experience. Your support means a lot to us!

Rated 5 out of 5 stars

Just to say Thank you!

Just to say Thank you!
I received the curtains today and they are awesome !
Never thought I feel so happy with curtains!
Colour is perfect , everything is very good
Such a lovely delivery for Friday afternoon

A big thank to you and your team!

May 15, 2021
Unprompted review
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Reply from Voila Voile

Thank you so much for sharing your experience. We’re delighted you’re pleased with our products and look forward to helping you again soon!

Rated 5 out of 5 stars

Absolutely delighted with my semi sheer…

Absolutely delighted with my semi sheer curtains. I had a chat with one of the Voila Voile ladies to ask for some advice before ordering. She was so knowledgeable and helped me to make my choices. The curtains arrived earlier than the estimated delivery and look sensational - exactly the look I was hoping to achieve. Will certainly be ordering more for my house.

April 28, 2021
Unprompted review
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Reply from Voila Voile

We really appreciate your kind words. It’s wonderful to know you’re satisfied with your order, and we look forward to providing you with more great experiences!

Rated 5 out of 5 stars

Fantastic curtains at great price

Fantastic curtains at great price. Excellent service and quick delivery. Would highly recommend

April 21, 2021
Unprompted review
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Reply from Voila Voile

We are very glad to hear this! Enjoy.
Kind Regards,
The Voila Voile Team

Rated 4 out of 5 stars

Overall, really pleased.

Really pleased with our new linen/cotton blend voiles. They look lovely (great colour), appear to be well-made (stitching looks good), and they arrived very promptly considering they are made-to-measure and were sent abroad. I took a star off because I think the weights at the bottom could have been better placed (they don't sit properly at the bottom of the curtain as they're slightly too long for the width) and they could have been a little weightier to really create the impression of a 'luxurious' curtain.

February 23, 2021
Unprompted review
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Reply from Voila Voile

Happy to hear! We will take this on board for future orders, we value all feedback.
Kind Regards,
The Voila Voile Team

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. their sewing work is so cheap and unprofessional and they seem to use cheap material that is not the same as the sample they send out. don't waste your time and money as you will be disappointed after a long wait.

November 9, 2020
Unprompted review
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Reply from Voila Voile

Dear Marzieh,

We take full responsibility for any issues and we also offered a replacement, as we are committed to the quality of every product we deliver. Your satisfaction remains our top priority, and we always work to make things right.


Warm regards,
Voila Voile Team

Rated 5 out of 5 stars

Really pleased

The voiles look lovely, really pleased with how they turned out. I followed the website instructions on how to take measurements and ordered samples beforehand. I was actually going to go with another company beforehand but they took ages to respond to my emails whereas voilavoile were always very prompt in sending the samples, and responding to my questions.

I did have to wait a month for the curtains to be delivered but that was very clearly stated from the start so I was expecting the long wait.

October 19, 2020
Unprompted review
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Reply from Voila Voile

Thank you for taking the time to leave a review. We’re thrilled to hear you’re happy with our products and can’t wait to serve you again!

Rated 5 out of 5 stars

Highly delighted

Sent for samples first to make sure I was happy with the colour and fabric. Ordered them online and received the full order back just over 2 weeks later. Packaged expertly and when I opened them WOW they are perfect. The quality is superb and great value for money

July 13, 2020
Unprompted review
Voila Voile logo

Reply from Voila Voile

We greatly appreciate your feedback. It’s fantastic to know you’re pleased with your order, and we look forward to delighting you with future purchases!

Rated 3 out of 5 stars

very disappointed not as advertised .

very disappointed not as advertised .. Ordered what I thought was white however when they eventually arrived they are cream/off white in colour mis representation on the web site .. they were made to measure so can't return I understand this fully having paid 90.00 for them I would be happy to return them with a refund gesture of some sort .. However contacted Voila to vent my concern sent a photo next to my previous white voil they were not convinced they are cream clearly shows in photo ?? I have now ordered very nice quality quick serviced & half the price from a rival company and i am over the moon with my order.

April 24, 2020
Unprompted review
Rated 5 out of 5 stars

The voile curtains are lovely

The voile curtains are lovely. I have received so many positive comments from friends and families.

April 27, 2019
Unprompted review
Voila Voile logo

Reply from Voila Voile

Thank you so much for your kind words! We truly appreciate you taking the time to leave a review and are delighted to hear you’re happy with your experience. Your support means a lot to us!

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