VWFS Rent-a-Car - Ashford Reviews 

Receptionist was great, Car wasn't what I would call clean, they charged me twice, which took over a week to sort out, I've chasing for my invoice for 12 days now.

The customer service is the best I have encountered for a long time.
I asked to extend the originally agreed rental duration and the friendliness and excellence of the staff involved was absolutely fantastic.
I will certainly be back and highly recommend VWFS to everyone.
Thank you very very much.

I have used this hire service several times @JCB Ashford and always had a professional and effortless service. I was never disappointed.
Unfortunately this time Carol is no longer working at JCB Ashford. I eventually received my hired vehicle that was dirty inside and out and with documents inside of glove compartment from previous hire. I also had to clean the inside of windscreen to drive safely at night - due to a smeary windscreen. It also had a low tyre pressure amber warning light on the dashboard, the tyre required inflating on more than one occasion during my hire. On the return of the vehicle and after vehicle inspection from staff I was informed by several staff that no documents are available for me to confirm returned vehicle is of satisfactory condition.
After some time Wayne Henry who is the after sales manager produced a document and copy for me to sign, confirming the vehicle has been returned to satisfactory condition, Before informing me that we must cut-ties and I am no longer welcome to use any VW services at JCB Ashford.

The start of the hirer was perfect as always swift and professional service from Carol, the return due to Carol no longer being employed was a mess. Noone seem to know what they were doing and who was responsible for what. Even when I was told I could return the vehicle of Sunday I was met with confusion. Now apparently this service is all online what a shame, it will make me think twice about using it again.

Rented a 7 seat SUV to travel to Euro Disney on the day of travel, I have to say Carol who works for the company is one of the nicest people I have ever met and so professional and efficient in every aspect
Great service
Great experience
Highly recommended

I contacted Carol at Ashford Office from Australia by phone and she was so friendly and helpful- she provided all information for us to hire on our arrival. The car hire was great and very competitive and because Carol provided a really personal service that the online ones don't- made me feel comfortable. Carol has outstanding customer service skills and seems to really value her customers and the entire experience was enjoyable. We will use again and recommend wholeheartedly. Thank you Carol!

I wanted to experience the ID4 more than the usual test drive, I came across VWFS “rent a car” located at JCB Volkswagen. Carol was very helpful and attentive with the booking from start to finish. I thoroughly enjoyed the car for the week and would consider getting one myself after this experience. Thank you Carol!

Carole provides exceptional customer service, making the process as easy and smooth as possible.

Great service Carol goes above and beyond to provide an excellent customer experience.

The most welcoming and helpful atmosphere I have ever received. Great price, excellent coverage with no worries, and no hassle. I will forever recommend over Enterprise who is well below in quality and service.

From start to finish Carol has been superb . Carol is friendly and welcome you with a smile and makes you feel very comfortable .
Getting a hire vehicle from Carol is how it’s supposed to be . No messing around no hassle no problems . If I could give Carol ten stars I would . Vehicle is new clean and exactly what I required . Well done Carol and team .

Dealing with Carol at VWFS rent-a-car was a pleasure. I have always used enterprise in the past but this time they was beaten on price by VWFS and I can honestly say they was beaten on customer service! I can’t thank Carol enough for making it so hassle free and accommodating I will definitely be contacting her again if we need a vehicle, she is a real credit to the company! 5 star service

Was a lovely experience, and Carol was just a sweet soul. Thank you for the service.

Carol makes our experience great! What a truely lovely lady and very helpful. I have needed a car at short notice a couple of times recently and it hasnt been a problem. The hiring and returning process is easy and prices very good.
To be fair, the cars are pretty good too!

Rented a car while mine was being repaired and chose VW as it was walking distance away. Good price, good communication, lovely vehicle. Carol at the desk was really helpful. I would definitely recommend

Carol was absolutely fantastic from the first phone call encounter to when we handed the car back. Easy, quick and faultless, would recommend and use again with no hesitation.

Thank you!

Carol and her team a joy to deal with as always. Thank you!

Excellent, friendly service. Very impressed and I would definitely recommend.

Excellent service from Carol, from initial booking to collection and drop off. Really enjoyed the VW golf
Thank you again

I have been using VWFS Rent-a-Car (Ashford) on a regular basis for a couple of years now and Carol has always provided an outstanding, friendly and helpful service and experience. They offer by far the best value with everything included when booking.