From, my first call, I spoke to carol, who help me to chose the right vehicle for me to hire, no pressure. The proceedure was easy, no hassle, no hidden cost, carol was polite and professional. Coll... See more
Company replied
The Parade, Orbital Park, TN24 0HT Willesborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From, my first call, I spoke to carol, who help me to chose the right vehicle for me to hire, no pressure. The proceedure was easy, no hassle, no hidden cost, carol was polite and professional. Coll... See more
Company replied
The customer service is the best I have encountered for a long time. I asked to extend the originally agreed rental duration and the friendliness and excellence of the staff involved was absolutel... See more
Company replied
Get the specific car you hire. Really good value. Price includes mileage and insurance/breakdown. Reasonably low deposit taken for excess. All details emailed to you. Only issue would be no facility t... See more
I wanted to experience the ID4 more than the usual test drive, I came across VWFS “rent a car” located at JCB Volkswagen. Carol was very helpful and attentive with the booking from start to finish. I... See more
Company replied
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
The Parade, Orbital Park, TN24 0HT, Willesborough, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellence service provided from VWFS Ashford,no hidden costs and nice cars provided all the time exactly what as booked.Top service since I work with more than one year in regular basis,just worry free.All round friendly staff as well,what do you need more.Would recommend to anyone.

Reply from VWFS Rent-a-Car - Ashford
Get the specific car you hire. Really good value. Price includes mileage and insurance/breakdown. Reasonably low deposit taken for excess. All details emailed to you. Only issue would be no facility to leave vehicle out of hours as other more established companies have.
Five star because of Carol who dealt with changes to the hire period whilst my car was in the workshop for 3 weeks .
We don't rent cars very often but when we do we usually feel as though we have been taken advantage of. Not so with VWFS. A very good basic price and add ons great value as well. Excellent service from Carol who made the whole process hassle free and easy. An added bonus was a brand new Tiguan to drive.
Had to hire a car at very short notice, and the VW Golf was a great car choice! Carol was extremely knowledgeable and helpful. Thanks for all your help - Carol, you're a star! Would use this car hire again, and I'm very happy to recommend VWFS Rent-a-Car Ashford, to anyone.
Had a very good experience booking a hire car with this Company and Carol at Ashford was fantastic, she was so helpful and will be hiring my next car with her in a few weeks!

Reply from VWFS Rent-a-Car - Ashford
Carol-its ALL true ! a brilliant professional response when I had a query and a slick service . I look forward to renting more cars in 2023 !

Reply from VWFS Rent-a-Car - Ashford
The service and support are always great, the cars are a pleasure to drive and priced at good value. This is always my first port of call now when I need to hire a car.

Reply from VWFS Rent-a-Car - Ashford
Very pleased with the car and how Carol handled the situation and what a great pleasure to drive the car many thanks Nash

Reply from VWFS Rent-a-Car - Ashford
Fab experience, excellent service, even pointed out that we hadn't paid the online drop-off parking fee at Heathrow airport that we wouldn't have noticed and saved us a fine! We'll be back for sure the next time we need to rent a car.

Reply from VWFS Rent-a-Car - Ashford
Amazing service from Carol- so easy. Reasonably priced.

Reply from VWFS Rent-a-Car - Ashford
Bit out of the way car good excellent service on our arrival not so good going back to station however, one young man at the car sales got us a Taxi others were less than helpful

Reply from VWFS Rent-a-Car - Ashford
Carol was absolutely brilliant in sorting out all needed to hire my car. Customer service is outstanding before, during and after.
I would highly recommend and VWFS would be my first choice if I ever needed to hire another car.

Reply from VWFS Rent-a-Car - Ashford
Great experience and great price. Had to hire a car for 10 weeks, every other hire company were way to expensive - VW were easy to deal with, no fuss and great service on pick up and return - thank you!

Reply from VWFS Rent-a-Car - Ashford
Imagine your perfect car rental place
Good cars, same person each time who recognises you, personal service, no quibbles, no trying to milk you for every penny …
Got it? That’s this place … ask for Carol

Reply from VWFS Rent-a-Car - Ashford
Fantastic customer service, great price and super car - thank you so much gave me peace of mind x

Reply from VWFS Rent-a-Car - Ashford

Reply from VWFS Rent-a-Car - Ashford
Best car rental experience in the Uk. Carol went beyond what we expected even dropping us off our nearby destination. Will definitely use again. Great value.

Reply from VWFS Rent-a-Car - Ashford
Great prices, but even better customer service, very helpful, will use again and again Thanks

Reply from VWFS Rent-a-Car - Ashford
Absolutely fantastic service from VW and particularly Carol on the hire desk, she went well beyond our expectations and will certainly be using VW again all because of carol

Reply from VWFS Rent-a-Car - Ashford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.