VWFS Rent-a-Car - Birmingham Reviews 

220
TrustScore 5 out of 5

4.8

Johnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT Birmingham, West Midlands, GB


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Rated 5 out of 5 stars

I was put in a shiny new Volkswagen & it behaved as expected! More so the sterling service by team Chelsea, Raheel & our star gent Jacob. Thanx for being on the other side of the phone, in having to d... See more

Company replied

Rated 5 out of 5 stars

Raheel and Jacob have done amazing job on making sure I got the vehicle I wanted, made sure it was clean, and nicely presented on the day of collection. Answered all my questions, and ensured the proc... See more

Company replied

Rated 5 out of 5 stars

Hiring a car from Johnson Volkswagen, Lawley Middleway was definitely the right decision for us. Davina is very professional, courteous and very pleasant. Really quick service, very efficient a... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Raheel from start to finish. He was professional, friendly, and made the whole rental process smooth and hassle-free. The VW Passat was clean, comfortable, and drove perfectly.... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Johnsons Volkswagen Birmingham, Lawley Middleway, B4 7XT, Birmingham, West Midlands, United Kingdom

  • 0121 222 0603

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

850 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very efficient process

Very efficient process, very fast and reliable, great service, great car, recommended to everyone to hire from here.

October 13, 2021
Unprompted review
VWFS Rent-a-Car - Birmingham logo

Reply from VWFS Rent-a-Car - Birmingham

Amazing, that's great to hear Mohammed!

Rated 5 out of 5 stars

Easy to book and very helpful staff.

Easy to book and very helpful staff.
We needed to collect the car a little earlier and the staff were very accommodating and helpful.
The car was lovely, new and clean and very economical for a fairly long road trip.

September 6, 2021
Unprompted review
VWFS Rent-a-Car - Birmingham logo

Reply from VWFS Rent-a-Car - Birmingham

That's great to hear, thanks for your review.

Rated 5 out of 5 stars

Easy process, great cars and good value

Always excellent service and the rental process is easy and responsive. A big shout out to Zayn in Birmingham who does a fantastic job.

August 30, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Thank you Donovan for your kind review. Zayn will be happy to hear that!

Rated 5 out of 5 stars

Excellent!

Excellent customer service from the outset to the ending.

Unbelievable bargain for a 21 plate 7 seater and during holiday season and convenient location wise for pick up and drop off.

I have shared this wonderful experience on my social media.

Would use again if i need to use it!

Thank you!

August 20, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Thanks Mohammed! We hope to see you again soon.

Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. Easy booking process, collection and return. Car was of a very high standard. Definitely will recommend.

August 16, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Thank you Sarah! :)

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, not a single flaw ! Rapid, affordable and simple, wouldn’t recommend any other. Highly recommended.

August 16, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Thank you Hamza :)

Rated 3 out of 5 stars

Good cars. Good price. Easy to rent.

Being the first time we've rented a car, we can say that the experience of driving it was good. Fare price for rental. Easy to pick up and drop off. Not too much bureaucracy and friendly customer service.
Unfortunately, although we were told that they have a zero tolerance for smoking policy, the car smelled of cigarettes. And a good advice is to be sure to have a USB C type cable, in case you need to charge your phone. And an even more important advice is: When doing the check up of the vehicle before renting it, never forget to take pictures of the car yourself, specially the wheels!!!

July 30, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Hi there, thank you for taking the time to leave us this review.

Rated 5 out of 5 stars

Absolutely fantastic and hassle free

Absolutely fantastic and hassle free. Quick and easy from pick up to drop off. Definitely recommend them

July 23, 2021
Unprompted review
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Reply from VWFS Rent-a-Car - Birmingham

Hi Syed,

That's great to hear, we're glad you had a great experience with us.

Rated 5 out of 5 stars

Simply the best

A quick pain free experience with the joy of renting the latest Volkswagen’s on the market great prices and excellent customer service all thanks to Zayn Lateef of Johnson’s VW

July 19, 2021
Unprompted review
VWFS Rent-a-Car - Birmingham logo

Reply from VWFS Rent-a-Car - Birmingham

Hi. Thank you for your review. We're glad you found our customer service excellent!

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