VWFS Rent-a-Car - Stoke Reviews 

The car was clean and practically brand new.
The only slight negatives, the satnav and carplay options were not enabled. Also, I booked the car to 8:30 but it was available at 9:30.

Very helpful staff. The lady at reception who served us was really helpful, friendly and approachable. We hired a car on Saturday and we were able to drop it off on a Sunday which is great as many rental companies are closed on a Sunday. I highly recommend VEFS rent a car

Great service from booking collection and no fuss drop off thanks again

Really lovely experience. I have used the t roc twice. I really enjoyed it. The customer service is lovely. I would use this service again.

Would definitely recommend rental staff are super helpful and absolutely brilliant couldn’t do enough to help and get me in a car, price was brilliant better than enterprise and the car was a absolute dream definitely 5 stars or more

Great customer service. Nearly new Polo. Pleasure to deal with.

Great friendly welcome

It was great! A fantastic experience that calmed a stressful time. Delivery, cheesiest prices in the city, returned a day early and refunded, and most of all, dealt with a lively lady. It was a pleasure. I can't recommend enough and will always be my first choice when hiring a car. Thankyou!!!

First class all the way, Emma and Chantelle couldn't have been more friendly and helpful.
Made my parents trip to Exmouth perfect and the whole experience and quality of the vehicle was brilliant from start to finish.
Thank you so much once again, best regards
Adrian Locker

So much better than your normal car rental office. Part of a large vw dealership, relaxed and friendly. Couldn't be more helpful and totally recommended - thanks to the team.

Although not much communication pre-rental, the price was excellent, and the welcome in the showroom was warm and relaxed (not what I’m used to when renting a car!). Paperwork was straightforward as they weren’t trying to sell you extras, as all the insurance is included. The car I booked wasn’t available (due to a last minute puncture), so I was upgraded without any fuss to a bigger car. As it was a hot day, they’d even rolled down the windows to cool it down a bit. This thoughtful touch seemed all part of the service. If ever I need a rental car in Stoke, this place will be top of my list without any doubt!

Emma was brilliant. What a credit to the company. Professional, engaging and helpful. Well done.

Renting a car from Emma at VW Stoke showed that efficient, professionalism, diligence & friendliness make a massive difference to a customers experience. Buying most things these days can be a chore so thank you Emma for making everything simple & nothing was too much trouble, even answering my out of hours call.

Fantastic service from arriving at the branch and fiund me a hire car really quickly. Nothing was too much trouble and both the receptionist and person in charge of hiring were professional, cheery and made the whole experience a great one.
The car was a dream to drive and the price was very very reasonable and definitely the cheapest around. I will definitely be back again.

Easy process on renting a vehicle. Friendly and helpful customer service throughout, with no issues or concerns. Would definitely use the service again and recommend them.

Easy to book, unlimited mileage! And Emma is brilliant.

Knocked off a star because the car had low charge.... I might add it back later due to the customer service...

I unexpectedly found myself needing to hire a car. Having never done this before and suffer with severe anxiety, I wasn't looking forward To doing this at all. I received admirable and phenomenal service from Emma, she had real understanding of my circumstances. Emma made my whole experience of booking a car a pain and stress free one. I went away with my hire car feeling very happy, the car in fact was remarkable. Emma is outstanding at a job will definitely be using the service again, I might even look at vw car in the future I was that impressed.

We have never rented a car but we needed a bigger for Christmas. I can happily say I won’t go anywhere else in the Future, we booked online, the prices were great and when we got there Emma was so helpful and friendly. We got offered refreshments on arrival and the process was so efficient and smooth. The car was brilliant and Emma went through everything before we left and helped us connect our phones. Excellent service Thankyou.

Fantastic service, friendly yet professional throughout. The car was fantastic and Emma handled the entire process brilliantly. Thankyou

Emma made my experience great! She was very helpful, knowledgeable and friendly. We will definitely be returning.