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Rated 1 out of 5 stars

I have reached out to this company numerous times through the link provided on the website I have yet to receive an email or call or any kind of response at all. I asked to have my order canceled due... See more

Company replied

Rated 5 out of 5 stars

Initially, I thought that WAHEP had screwed up my order because it took so long (like AFTER WAHEP requested my review rating). However, I finally found my order in my mailbox. WAHEP emailed me th... See more

Rated 4 out of 5 stars

My experience with WAHEP has been a good experience. I received my PC sooner than I thought. Currently, I cannot get the system to boot up properly, I don't think it is WAHEP's problem, I think it i... See more

Company replied

Rated 4 out of 5 stars

Update...Wahep has gotten in touch with me & sent a replacement keyboard. I still hate that my computer isn’t Bluetooth...however...it’s refurbished and works pretty good so far. I can’t rememb... See more

Company details

  1. Computer Store
  2. Computer Accessories Store

Information provided by various external sources

We are specialist in work at home equipment. Providing everything you need to make the shift to working from home.


Contact info

3.4

Average

TrustScore 3.5 out of 5

75 reviews

5-star
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1-star

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Rated 4 out of 5 stars

The website was easy to use and…

The website was easy to use and comprehend. I'm patiently waiting for my computer to arrive. I'm anxious to start my call center business. Exciting!!

April 12, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Awesome Lorna! Good luck :)

Rated 2 out of 5 stars

First and foremost the chat link is not…Equipment and Customer service

First and foremost the chat link is not the best option to reach a representative. The ordering process was simple although I filled out the online form to get someone to contact me to make sure what I was ordering was the best equipment. No one ever contacted me. I later just ordered the equipment myself although I never received an estimated delivery date when I will receive my equipment.
The process was stressful and confusing because I couldn't reach no one and you definitely can't get anyone by phone
Your company should have representatives to make sure customers are comfortable and receive what is being ordered.

April 8, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Hey Anita we are working on it and that is currently our top priority.

Rated 1 out of 5 stars

I tried to call about an order I had…

I tried to call about an order I had placed and every time I called no one answered. I even sent an email and hadn’t received a response. I was suppose to start working but because I haven’t received my dial pad it pushes back my start date. Not only does this mess things up for my finances but I feel like I’ve been cheated out of my money.

March 31, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Christine please reach out to us via live chat, let's us fix this.

Rated 1 out of 5 stars

horrible customer service

horrible customer service. i have reached out 3 times about my order with no responses.

March 31, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Zamis we are working on improving this! We apologize for any inconvenience.

Rated 1 out of 5 stars

Order an item and put in old address

Order an item and put in old address, I then changed the address on a page that supposed to default at check out. That actually said it did,but didn't. Needless to say it went still went to the old address. Customer service said we will take care of it and get your order to you....nothing was ever done to get the item to me or a refund

March 25, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Sorry to hear that, It's really tough to fix an issue like this once the item has shipped to the wrong address on file. But please reach out to us and let us work on a fix.

Rated 1 out of 5 stars

Poor customer service

Have attempted to reach out to the company on several occasions to get detailed information regarding returning defective equipment and have yet to contacted.

March 5, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Hi, please reach out to us via live chat. We can help you get this fixed.

Rated 1 out of 5 stars

None of the guides were…

None of the guides were available/downloadable/viewable.
Waste of time & energy

January 22, 2019
Unprompted review
WAHEP logo

Reply from WAHEP

Hi Misty, make sure you are checking your orders for downloads, I can see they are there and available to you.

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