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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers were let down by their experience overall. Consumers frequently complain that the snacks taste bland, stale, or completely different from before, noting steep price increases alongside deeply disappointing quality control problems. People also find the redesigned salt packaging extremely frustrating to use, explaining that it makes locating the inner sachet very difficult and messy. Some reviewers were happy with certain classic flavours and alternative snack varieties, praising the overall presentation and finding those specific products thoroughly enjoyable. Customers also mentioned having great experiences with specific roasted or cheesy items, noting that those particular selections met expectations nicely.

What people talk about most

Product

Customers consistently note negative experiences with product quality, describing them as tasteless, stale,... See more

Quality

Customers had negative experiences with quality, expressing strong disappointment over bland tastes, stale... See more

Price

Clients share negative opinions on price, describing products as extremely overpriced and a waste of money.... See more

Value for money

Users consistently describe deep disappointment with the value for money, noting that bags are mostly filled... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Over priced rubbish, it's like a factory in Rotherham has been contracted to make these crisps for Walkers, they usually make cheap salty ready meals, but now they make Walkers Crisps too! Walkers we... See more

Rated 1 out of 5 stars

I’ve been enjoying Walkers for decades, recently the quality has plummeted, almost every packet over the last few years I’ve opened have at lest three crisps with bad black bits on them. Do they need... See more

Rated 1 out of 5 stars

Wasted nearly £4 on a packet of Spanish Wavy, Queso crisps last night. Wanted a snack to munch on my train journey home. Eughhh.. Opened the packet, crisps smelt like old sweaty socks. Gingerly tried... See more

Rated 1 out of 5 stars

Absolutely ridiculous, walkers salt and shake have changed the colour of the salt packet from blue to white making it almost impossible to find I'd eaten half the bag before I located it then when ma... See more


Company details

  1. Food Manufacturer
  2. Food Producer

Information provided by various external sources

Welcome to the home of the nation's favourite crisps, Walkers. Discover the delicious full range and extended family, including Deep Ridged, Pops and Baked.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

562 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(562)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

22 gram bag BAKED Cheese & Onion

22 gram bag BAKED Cheese & Onion. 50% less Fat. That's Because The Bag Is About 85% Air.
If Walkers Are One Of The Many Panic & Want To Save The World Virtue Signallers, Then Make Your Bags About 75% Smaller At Least. Or Change Your Name To WOKERS Crisps?

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely baffled by my recent…

Absolutely baffled by my recent communications with walker love.
I explained my partner was now in full scale kidney failure, and that I was now providing full time care, whilst providing financially for two people and working full time.
I advised them I could only afford £100 per month, and that this was the very maximum.
They then took 4 days to reply and completely disregarded any of my messages and said "ok so you'll pay £300 per month until April". I genuinely sat in complete shock.
I explained that the council had caused the issues with our council tax bill and still they have demanded I live in poverty.
Walker love have by far the worst customer service I've ever come across. Their manners, their communication and the speed of which they answer is absolutely disgusting.
They have no regard for others feelings, and they show absolutely no empathy to other people.
They believe themselves better than their customers and place themselves far too high.
Truly believe this company should be shut down and lose their licenses. Their cowboy practices and poor customer service is nothing short of despicable.
I will be writing to the financial conduct authority and my local MP as I am truly disgusted and disappointed.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Sick of throwing away stale bags

Sick of throwing away stale bags of cheese & onion. I posted this on your socials a few years back, you sent a £5 voucher...but didn't even acknowledge the issue. I have just binned 4 packs out of a 6 pack as they tasted so bad, so won't be buying more. (just to add unless I buy a box, there is always at least 2 or 3 bags that are stale)

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely ridiculous

Absolutely ridiculous, walkers salt and shake have changed the colour of the salt packet from blue to white making it almost impossible to find I'd eaten half the bag before I located it then when managed to open it the salt was solid so I finished my lunch saltless 😠 the paper salt bag isn't working, if it's not broken don't mend it . Silly billy walkers another b@#ls up. Go back to the blue bag .

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Walkers really are The Nuts

Walkers That's Nuts , wotsits really cheesy. Best nuts ever! I've tried coated nuts before and thought a certain brand we're the best, until these really cheesy wotsits nuts and with the taste and crunch they are undoubtedly the new trend ,Walkers have set. Love love love

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Roast Chicken Crisps now taste of beef

Roast Chicken Crisps now taste of beef, I thought it was just me, then shopping on my supermarkets website and noticed the awful reviews and others said they taste of beef too.
Just looked again and noticed loads more reviews, all 5 stars with notes saying 'I received this product in exchange for my honest review' so Walkers are giving them away for fake positive reviews too.

These are just awful now, whoever thought up the new recipe YAK, bring the old favourite back and stop paying for fake reviews.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Walkers crisps just like many of…

Walkers crisps just like many of pepsico's uk brands have now changed the flavour of their crisps, they taste bland stale and of maize in certain flavours especially prawn cocktail and salt and vinegar two recipes that i thought would never change as they are quite inexpensive to make this is being treated by pepsico as a healthier version that nobody asked for we even have baked and reduced salt/fat brands already as alternatives, this is an obvious cash grab for them and they are shipping their products with no quality control, this comes after they changed their classic pepsi recipe and added sweeteners and reduced the sugar that too tastes nothing like the classic flavour but is advertised as such. I will be refusing to buy pepsi products in the uk from here on, its a shame i grew up loving these brands. ;_;

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Daft

Don’t know who had the idea of putting a clear bag with salt in it for salt and shake crisps, I now have to empty the crisps out the bag to find the salt sachet and most of the time the salt is damp so salt and shake no more.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Quality

I’ve been enjoying Walkers for decades, recently the quality has plummeted, almost every packet over the last few years I’ve opened have at lest three crisps with bad black bits on them. Do they need a new spud supplier or just some with decent eyesight in quality control? The sheer arrogance of the company not responding to a single poor review. Let your wallet do the talking.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bought salt and shake and it was…

Bought salt and shake and it was terrible. The salt bag was the same colour as the crisps and had to empty the bag to find to unlike the old blue salt bag.
The crisps were bland and unrecognisable from years gone buy.
I will never buy again!

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Burnt Crisps

Burnt Crisps, always insist on Walkers but no more. How does a machine cremate a potato, I’ve advised my family to try other brands as Walkers have no flavour whatsoever. They rely on a long gone reputation and I’m moving on and on and on. My wife will buy a lot of lower priced variation and I will choose a new brand.

August 21, 2025
Unprompted review
Rated 2 out of 5 stars

BURNT QUAVERS

I was eating quavers and I got near the bottom of the bag and it was full of burnt crisps I ended up eating 2 of them and they ruined my tastebuds for 3 days !!! And I love quavers but after that

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Awful crisps now

Oh my, first time in a few months. I had pack of Walkers Smoky bacon flavour crisps from multi pack. What have you done!! They taste awful I used to love a pack of walkers, these taste stale not very crispy almost a cardboard texture. My husband said he has noticed it for months on different flavours. Why change a perfect crisp. Its not working x

August 18, 2025
Unprompted review

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