Walton & Allen Reviews 

Partnered with Walton & Allen to help residents run a block of flats in Nottingham. They started off OK but it felt like they did lots to woo us to get our business but then the service went downhill and at the end the service was utterly appalling. They then novated our contract to Stoneyard, who have links to Walton & Allen, and Stoneyard were even worse and still owe use thousands of pounds and have completely ignored all requests to transfer our monies.

I arranged for my retired elderly mum to see a property and explained she was coming from Birmingham which was a long way to travel to see a property in the Park , Nottingham .I was told that the tenant had already cancelled some viewings a few days before but ours would definitely go ahead . Half way up the motorway we were told that the tenant couldn’t accept a viewing .. it was very disappointing but the the lack of empathy for an elderly lady who had been seriously put out was even more disappointing . No effort was made to try and have a second attempt to change the mind of the tenant considering the situation . Quite frankly I don’t think the estate agent even cared

NO COMMUNICATION SKILLS, YOU MIGHT AS WELL DEAL WITH THE CLIENTS YOURSELF AS YOU HAVE TO CHASE WALTON & ALLEN TO ASK THEM TO CHASE PAYMENTS. I WENT WITH THIS COMPANY AS I THOUGHT I WOULD GET A GOOD SERVICE AS ITS A FAMILY RUN BUSINESS, I SUGGEST THE OWENERS LOOK INTO HOW THEIR BUSINESS IS BEING RUN, ITS A DISGRACE.
THE DIRECTOR DOES NOT RESPOND AND DOES NOT KNOW WHEN OR HOW TO SAY SORRY. GOOD LUCK IF YOU GO WITH THEM YOU WILL NEED IT

I have a landlord and have used Walton & Allen for several months now. Excellent service, rent paid on time and tenant found quickly.

Rent with caution!
My student daughter moved in to her studio flat mid winter and following a very efficient completion of rental application, we arrived to find no working heating amongst other things. We informed W&A immediately (within 20 mins of arrival) and were told to contact the maintenance company independently. This we did and so began a two month long bouncing of telephone calls and emails to W&A, the maintenance company and the subcontracted heating engineering company (no response from W&A after their initial acknowledgement of it being non working). The heating remains unfixed to date, with convector heaters being used as a temporary stopgap. I have withheld the cost of excessive electricity usage from the monthly rental in order to cover the increased bills and let W&A know at every stage. Amazingly, still no response from them!!

Secondly they promised to replace the mattress and when the new one that arrived was too small for the bed base, my daughter hurriedly called the courier back to swap it back to the old one. No further replacement was pursued, because the new one was of such poor quality that all the springs could immediately be felt through it by just pressing down with your hands. We found the model online - super value range; every expense spared. Thank goodness it was too small.

It feels like W&A wash their hands of any customer care and service the instant they get you to sign on the line. They are the worst letting agent we have experienced in 7 years of rentals combined.

It is the first time in my life that I need to write negative review for a company that shows how desperate I am and how I fed up to dispute with you all of the time. And obsviously I write through trust pilot because it is the only chance to come in contact with me immediately. Usually I am waiting 17 days or more for a reply.
First of all you are chasing for me the cleaner for over 4 months and cleaner never appeared. Also, I have asked if I can remove only the rotten furnitures but it is not the reason that I am unhappy with your agency ovviously. As far as colors are concerned the landlord is happy I to paint the flat with my expenses and she has already agreed with the colours I chose. Finally, it is sounds weird to me that a landlord choose the clients. To receive
higher offers and reject ours it is understandable but rethink our offer why?
Thank you

Walton and Allen were so very helpful throughout the sale of the house, especially as there seemed to be one obstacle after another. Tilly just dealt with it all, reassuring me with a smile in her voice. They went above and beyond, in all respects. Thank you so much.

Walton and Allen offer a excellent and experienced service. Nothing is too much to ask, they are very attentive and go above and beyond to suit your needs. I must give a big shout out to Tilly who was absolutely amazing and so helpful helping us find our dream home! It’s every thing we wanted, Thank you! Keep up the good work!

Excellent service and very professional, super happy that everything went smoothly. Easy to contact if you have any queries/needs. Would happily come to Walton and Allen again.

Walton and Allen have provided excellent customer service throughout the whole successful selling process, and I am highly satisfied with the efficient sale achieved. Constant communication keeping me up to date with the progress of the sale was appreciated from Richard and the whole team. Would definitely recommend.

Exceptional service from a professional team. Highly recommended.

I would recommend Walton and Allen to family and friends. They are extremely helpful and go above and beyond for you. Highly professional and exceptional.

Good estate agent. Quick valuation and got the same moving. Thanks to Richard and the team.

I am really concerned since leasing the property as a student visiting nottingham at ENfield house their has no working aerial in which to watch , despite reporting it.No update or fix in sight. Spoken with other owners and been informed its been pending for 80 days and no discount or refund offer on service charges. One tenant's solicitor has collected witness statements to do a group claim against company.

Recently sold mum's property in Nottingham, and have to really thank Tilly, Chloe and team for their work and support - and patience. Grand! Thank you very much.

Walton and Allen have been absolutely fantastic! I would like to thank all the staff, especially Tilly for being so helpful and helping me understand the ropes of buying my first home. I highly recommend Walton and Allen.

my wife and I booked for a visit for a valuation. the person they sent, decides he wants to tell me his political views, the things he said about Scottish people and the Irish people were highly offensive. he is entitled to his own political views, but why would Walton and Allen not find this an issue? are they paying this man to go to peoples homes and talk politics? it seems Walton & Allen endorse his views as they found nothing wrong in what he said. the office guy who said he was a manager (Ashley - he is mentioned in a few bad reviews.), said that the guy was his friend, and he wasn't going to listen to this and said I could only email in. this company is not even professional enough to have a conversation on the phone, if only they had listened to my concerns and said they would discuss it with the guy involved that would of been ok. but they just tried to dismiss it as its their friend. disgusting and disgraceful

I would like to thank the block management & maintenance team for all their help with my property maintenance and within the blocks, highly recommend as a trusted estate agents