Initially took 3 emails to get a response, but boy oh boy was it worth the wait... Bought a 1969 806 Navitimer, which is in superb condition with current Breitling service papers, including new l... See more
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Review summary
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Great watch Rolex Explorer 40, good customer service from Sean who walked me through the process and was able to help me with delivery to another address due to work commitments. Sean went above and b... See more
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I have used Watchfinder in Leeds twice now and cannot recommend them highly enough. My most recent experience was purchasing an Omega Seamaster. Matt took time to ensure the watch met their standard... See more
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IWC watch delivered promptly and impeccably packed after I made an offer as invited to do so in the advertisement. Leather Hirsch strap was too short, but I bought an identical, but longer ,strap from... See more
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Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Watchfinder & Co Support
Written by the company
- Aftersales
- We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond. If you have a customer service query, please contact the Aftersales team at: Aftersales@watchfinder.co.uk
- Authenticity
- Our team of highly experienced watchmakers at our manufacturer-certified service centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
- Quality
- Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified service centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
- Our Warranty
- Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind. If at any point your watch doesn’t seem to be operating as you expect it to, you can contact our Aftersales team to have the problem resolved at: Aftersales@watchfinder.co.uk
- Money-Back Guarantee
- We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our boutique, you can still try a watch on with no obligation to keep it.
- What happens if something goes wrong
- Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction. You can contact the team at: Aftersales@watchfinder.co.uk
Contact info
23 Kings Hill Avenue, ME19 4UA, West Malling, United Kingdom
- 01622 621392
- aftersales@watchfinder.co.uk
- www.watchfinder.co.uk
4.7
Excellent
40K reviews
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Watchfinder were very quick with their…
Watchfinder were very quick with their responses to questions I did have a small problem which turned out to be something I had done. Delivery was very quick and easy if I had any criticism it would only be that when you get a presentation box for your watch maybe it should say what condition it is in I no you don’t buy a watch for the box but it is nice to no the condition
July 20, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience with us. We’re pleased it was a positive one. We appreciate your comment about the box condition, which we’ll be passing on to the relevant team.
We’re always looking for ways to improve our processes, so your feedback is greatly appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Stress free experience
No dramas, straight forward and easy process with clear concise communications - extremely pleased
July 16, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
I would just like to share my lovely…
I would just like to share my lovely experience with Watchfinder from start to finish they were superb.
Specially Alfie’ who was a great help and very professional in his communication.
Will definitely visit again.
Thank you!
Naz
July 20, 2026
Unprompted review
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
First time customer (seller)
First time customer (seller) here, the process was seamless from getting the very fair offer from my piece to payment being received. The small amount of support I needed was given quickly and professionally and I would have absolutely no reservation about using Watchfinder again for any future sale. Given their high standards I would also be a very confident buyer and look forward to the opportunity of being one.
July 20, 2026
Unprompted review
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
Should you ever need help finding a new watch, or would like to sell or part-exchange another watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Excellent service
Excellent service both virtual and physical from arranging for my watch to be collected assessed and quote generation to a swift turnaround with the repairs being carried out.
I serviced my omega speedmaster wrist watch Olympic edition.
July 13, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience with our Aftercare team.
Should you ever need help finding a new watch, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
Very quick
Very quick, very easy did what they said they would
Had the watch the next day top job
July 20, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Very helpful
Very helpful, fantastic customer services specially aware of the staff Junior he’s very kind 10 out of 10
July 13, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Needed some additional links added to…
Needed some additional links added to the bracelet which was done before shipping - perfect fit!
July 20, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Easy to deal with and to buy
Easy to deal with and to buy. 24th month warranty a big factor. Prompt delivery
July 20, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
No nail biting "deals" here!
After using Watchfinder several times in the last few years I now regard them as friends who will always indulge me whenever I want to change my watch. If you avoid their AI systems you will find real people who care and who will help you acquire what you ask for.
Up here in the North of the UK mainland some couriers act as tho' we don't matter. Watchfinder, however, use only the best and their delivery service is second to none.
Finally, while they are a business and will make money from your purchase I think you will find their sale pricing to be as good as any and better than most. No nail biting "deals" here!
July 20, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with the service you received.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Really pleased with my purchase
Really pleased with my purchase. Good communication throughout and excellent delivery.
July 20, 2026
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
The watch was ordered. Happy customer!!!!!
The watch was ordered, then paid for then next day arrived. Just as described!!!! Brilliant!!!!! Thank you!!!
July 20, 2026
Reply from Watchfinder
Hello,
Thank you for your kind words and taking the time to share your experience. Our team is delighted that you’re happy with your new timepiece.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
Alfie was absolutely brilliant in…
Alfie was absolutely brilliant in helping me find the perfect gift for my son.
Wouldn’t hesitate to use again.
July 20, 2026
Reply from Watchfinder
Hello,
We’re so pleased to hear about your experience with Alfie. He will be delighted to know his efforts made such a difference. At Watchfinder, we aim to make every step of your purchasing journey seamless and personal, so your feedback is hugely appreciated.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Kind regards,
The Watchfinder Team
DHL Delivery !!
DHL Delivery !!! Try said they tried to deliver Nonsense I was at home on BOTH DAYS.
I then had to drive 50 mile to Heathrow Airport DHL Branch to personally collect the Watch
July 20, 2026
Reply from Watchfinder
Hello,
Thank you for letting us know about your experience. We’re pleased you received your watch, but we completely understand how frustrating delivery delays can be.
We’re reviewing this with our courier partner, to make sure this doesn’t happen again and appreciate you bringing it to our attention.
We hope you enjoy your watch now that it’s with you.
Kind regards,
The Watchfinder Team
Reply from Watchfinder
Hello,
Thank you so much for sharing your experience.
We hope you enjoy your new watch. Should you ever need help finding another, or would like to sell or part-exchange a watch, we’d be honoured to serve you again.
Warm regards,
The Watchfinder Team
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