Water2buy Reviews 388

I purchased a water softener and installation service from Water2buy over 40 days ago. To date, no one has come to install the product, and my attempts to contact the company via email and phone have been completely ignored. This lack of communication and service is unacceptable. I am extremely disappointed with Water2buy and would not recommend their services to anyone. Even getting a refund has been impossible. Truly a terrible experience.

I placed an order three weeks ago, order confirmed and payment has cleared. despite claiming that delivery is 2-3 days I have not received any confirmation of a delivery date and order status still states order confirmed. There has been no reply to my emails, online form and no one picks up on both UK and Ireland phone numbers. Given I have had no issues with this company in previous years I am suspicious that something is a miss with this company now. I would advise not ordering from Water2buy. I am £440 down with no water softener.

Price was excellent and the water softener seems to be very good quality and very easy to install. But what really impressed me was the amazing and friendly customer service after I had made an error in my order. I still can't believe how well I was treated by this company. Top class!!!

I have owned a Water2Buy softener model W2B200 for over 7 years, it has always worked perfectly, until it started to completely fill the salt tank. Thanks, however, to the invaluable technical assistance given to me by their service, in the person of Tanja, in a few days I solved the problem, caused simply by the limescale deposited on the brine filling cylinder. Therefore, I want to give a huge public thank you to Tanja!!! This softener is proving to be truly very reliable and long-lasting over time!!!

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I am editing my review as I haven't received a promised filter for mineralisation to my osmosis. Now water is so bad and boiling it is awful. Lots of white coating.
I just asked to add the mineral filter to my order, and I was told they would do it, but after 1 months I gave up the hope. It was impossible to contact them they not responding to emails. I regret that I didn't cancel the whole order.
I am suspicious about the filters to my osmosis because why after changing it the water quality got so bad 👎 I am very unhappy about that!

I bought a water softer and osmosis last year. Excellent products. Water tastes nice and I don't need to buy bottle water anymore.
No limescale in the bathroom!

​​As a satisfied customer of the Water2Buy W2B200 water softener, I am delighted with its performance.​​ ​​Since installation, the system has effectively eliminated limescale buildup, resulting in noticeably softer water.​​ ​​The unit's compact design allowed for easy installation anywhere, and its quiet operation is a significant advantage.​​ ​​The digital meter control ensures efficient salt and water usage, making maintenance straightforward.​​ ​​Overall, the W2B200 has significantly improved my water quality, and I highly recommend it to anyone dealing with hard water issues.​​​​

i bought water2buy 200 nearly one year ago
spend nearly £600 now stop working more than two months communicate with them but they just waisting the time my whole family suffer bcoz where we live it is very hard water. first they said to me they will swap the unit but now they said do this do this which i did .
I have no option left just take them to the small county claim if you have the same problem never leave them they gave me 7 years warranty...but it is really rubbish water softner. Always buy from reputabble company where you can go...Like screwfix

The customer service team responded promptly and expertly to resolve an issue that was caused by my plumber who installed the unit. They sent lots of helpful videos and worked through the steps with me. I boight a premium model Z and its working very well

I didn’t install the water softener after buying as it wouldn’t fit under my sink. I have now moved to a new bigger property and realised I was missing the connections when I tried to install.

Despite being 2 years later, customer service kindly sent missing connections without any fuss. Very happy with the service. Still need time to tell how good the product is.

I spoke to Steven who rang me to help me set my water 2 buy 200 water softner up. He was extremely helpful and very kind and I have to say everyone I've had contact with from water 2 buy have been amazing. Steven and Tanja have actually helped me numerous times before and I have to say their help and after sales support has been second to none. Thank you Steven and Tanya you are both amazing

Started well and went downhill. Good advice regarding product selection. Unfortunately they don’t have a collection counter which meant a 15 minute round trip for me took 7 working days for delivery.
The media bag was burst and 20% of product lost in transit due to poor packaging, not the delivery service.
When I got a response from customer care I was told to expect a replacement for the lost product. Nothing came, so after another two weeks I went ahead with the service, what remained left a 250mm gap at the top of the vessel. I contacted them and was told that was good enough for the job.
They are slow and don’t seem to care much once they have your order however… I will probably use them again, not in an emergency, as their products are decent and the right price.

I ordered the wrong filters ,when i rang they could not have being more helpful everything was sorted no fuss , Its a pity more companies are not the same as this one.

Awesome customer service

I am a plumber & have fit around 7-8 of these units. I had one that was playing up recently and have had nothing but continuous support from their customer service team. Awesome company that will go a long way.

We've had a Water2Buy softener for 7 years and it developed a minor fault. A quick email to their support team and they've sent out a replacement part straight away and at no charge despite the softener being well outside of the guarantee. Great customer service! Other than that, the softener has worked very well and we've been pleased with how reliable it's been.

Technical support reply quickly and are more than helpful. I had an issue with resin beads in the taps and they helped me find the issue very easily. Then I was sent a replacement part completly free of charge even though my softener is well out of waranty. Thats what I call service and I thoroughly reccomend them not only for great support but a great product at a good price.

Everything its very good quality and easy to instal 0873587741

Water2buy has one of the best customer service. The call gets connected to an agent very quickly and beyond that they are very helpful. They were very kind enough to send me the water filters for free. Their water softener does a wonderful job as well! Highly recommend it.

The ordered water softener, Model Y, was delivered on the stated date, in Belgium, and was well packaged.

I had previously sent a few questions by email, which were answered quickly and correctly, and so I decided to buy a water softener from them.

I installed the water softener myself, the manuals are in English, and I have been using it for just over a few months now.

The hardness of the incoming water was 16°dH and now, outgoing, it is almost 0°dH.
My salt consumption is max 15kg/month.

I am very satisfied with it.

Have had my water softener for about 6 years when it flooded the kitchen.I live in France and they don't have anyone here, so quite a delay contacting them and getting a reply. W2B sent me the new parts to fix it. When fitting these, the resin spewed out of the cylinder. They sent me new resin, so now we have a fully working machine like new. My only real criticism is the quality of their repair videos, which need to be updated. You can't see what the engineer is doing as his hands are in the way. On the whole a good company to deal, friendly staff with and the product works well.

Water softener and Water filter fitted recently, it is fantastic at the best possible price...