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We Are Mortgages Reviews 

736
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional level of dedication and outstanding professional support received. Customers frequently praise the helpful staff for providing clear explanations, offering valuable expert advice, and maintaining prompt, reliable communication throughout the entire mortgage application journey. Though some reviewers felt that entering the competitive property market or managing complex financial enquiries initially felt quite daunting, the advisory team quickly put their minds at rest. Consumers deeply appreciate the highly personalized guidance, mentioning that expert advisors are always easily accessible to answer questions promptly and ensure procedures run smoothly from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and exceptionally supportive throughout the entire... See more

Service

Reviewers mention positive feedback about service, noting exceptional dedication and professionalism from the... See more

Customer service

People report positive experiences with customer service, noting that support staff consistently go above and... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, transparent, and completely... See more

Response time

Customers consistently note positive experiences with response times, highlighting incredible communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service cont... See more

Company replied

Rated 5 out of 5 stars

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the b... See more

Company replied

Rated 5 out of 5 stars

very pleased with the experience we had with we are mortgages. Helpful and prompt with any questions we had. Would definitely recommend them. Personal and friendly service from all staff we spoke wit... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages has helped me 3 times now during my mortgage journey. Each time they have been outstanding. This recent one being the most complex in that involved closing out my Help To Buy.... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We Are Mortgages are a forward-thinking and innovative Mortgage and Protection Brokerage who focus on giving expert advice and providing an exceptional customer experience for every customer they help. Our aim to make the We Are Mortgages brand the most recognised mortgage brand in the UK and to be the only mortgage brokerage people think of when looking to arrange their mortgage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

736 reviews

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No recent history of asking for reviews

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5.0

All reviews

(736)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time using We Are…

This is the second time using We Are Mortgages. I must say from start to finish was flawless, couldn’t fault the service at all. A big thank you to Vickie for all the numerous phone calls. Ian, thank you for finding me a good deal. Look forward to working with you again on my next purchase.

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We worked with Ian for our mortgage. He was so wonderful to work with, he took the time to chat through everything, he ensured we understood all of our options, and he was available to chat and help whenever we needed. Ian made the whole process with our mortgage absolutely seamless and was a huge part of our journey as first time buyers

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Another remortgage with We are mortgages

I have used We Are Mortgages for many years and with every remortgage the dedication and patience of both Jack and Ian never fails. They keep you updated and informed every step of the way and the whole process for me was hassle free. Thank you.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

With a rare case of my Mortgage…

With a rare case of my Mortgage eligibility, We are Mortgage has helped me to fulfil a dream of buying my first house in the UK.
Grateful to We are Mortgage and to the Whole Team working together to make people’s dreams come to reality. Thanks you so much!! Special Thanks to Jack & Vickie 🙂

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Zoë at we are mortgages has been absolutely incredible. Nothing has ever been to much trouble and she is always so knowledgeable and timely in her response. We used Zoë for our remortgage 18 months ago and again for our move and have absolutely no complaints. We recommend her to everyone.
Thank you so much Zoë and the WAMs team!

August 19, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your kind words.

We appreciate it more than you know :)

Rated 5 out of 5 stars

Helpful and Caring

Ian and Vickie were very helpful, caring and attentive. We were first time buyers and did not know what to expect with a lot of things and we were helped through the process with everything made super clear and understandable. Once the application was in Vickie checked in with us regularly and chased the mortgage company for us in the final few days as we were under a lot of time pressure. Wonderful people, wonderful service, would recommend!

August 5, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

We're so glad you choose to use us for your first home purchase! We look forward to many more years of helping you.

Thank you for taking the time to write such a lovely review

Rated 5 out of 5 stars

Remortgage

We are mortgages was invaluable during our remortgage, and special thanks to Vickie. Would definitely recommend!

August 13, 2024
Unprompted review
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Reply from We Are Mortgages

Vickie says thank you very much! We really appreciate you taking the time to write a review

Rated 5 out of 5 stars

A really good service

A really good service. Ian and Vickie were patient, attentive and ensured that both my mortgage and life insurance products met my needs. Would recommend.

August 9, 2024
Unprompted review
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Reply from We Are Mortgages

Thank you so much for your kind words. We're glad you enjoyed the service!

Rated 5 out of 5 stars

Great service from we are mortgages

Ian, my allocated mortgage advisor, has been reviewing my mortgage renewal and has stuck to his word of finding a new deal that is lower than our current offer. Still he is reviewing offers for us.

It's not everyday someone sticks to their word.

Thank you Ian and we are mortgages.

It's hugely appreciated during the difficult time of a cost of living crisis.

August 7, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for taking the time to share your positive experience with We Are Mortgages. We’re thrilled to hear that Ian has been able to assist you in finding a better deal during such a challenging time. At We Are Mortgages, we pride ourselves on staying true to our word and providing the best possible service to our clients.

It’s particularly rewarding to know that our efforts have made a difference for you during the cost of living crisis. We’ll continue to work hard to find the best mortgage solutions for you, and we’re always here if you need further assistance.

Thank you again for your kind words and trust in our services.

Rated 5 out of 5 stars

We Are Mortgages

The whole re-mortgaging process was made very simple. Ian at We Are Mortgages handled everything with professionalism and in a timely manner. I couldn’t believe how quick everything was in place.
Thank you Ian

July 8, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your wonderful review! We’re delighted to hear that your remortgaging process was smooth and efficient. Ian and the entire team at We Are Mortgages are committed to making the experience as straightforward as possible for our clients, and it’s great to know that we were able to meet your expectations.

Your kind words about Ian’s professionalism and prompt service mean a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

Brilliant team at We Are Mortgages from…

Brilliant team at We Are Mortgages from start to finish. 100% recommend, Ian explained everything regarding our offer and gave valuable advice. Vickie was lovely and helped push the purchase over the finish line A* service

May 7, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team at We Are Mortgages. Ian and Vickie are both dedicated to providing top-notch service, and it’s wonderful to know that their efforts made a difference in your home-buying journey.

Your recommendation and kind words mean the world to us. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.

Thank you again for choosing We Are Mortgages!

Rated 5 out of 5 stars

Wow, what a difference! Highly recommended.

Having been messed about for 8 weeks by nationwide, we approached Ian at We are mortgages and we've been blown away. Absolutely brilliant service, incredibly quick turnaround, spot on communication. Secured us a great deal in just a few days. Highly recommended. Thanks Ian!

July 26, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your glowing review! We’re absolutely delighted to hear that Ian and the team at We Are Mortgages were able to turn things around for you so quickly after your experience with Nationwide. Providing fast, efficient, and transparent service is what we strive for, and it’s fantastic to know we hit the mark with you.

We’re thrilled that we could secure a great deal for you in such a short time, and we truly appreciate your high recommendation. If you ever need anything else, please don’t hesitate to reach out.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

Really helpful team

Really helpful team, helped us secure the best rate available and communication throughout was really good.

July 1, 2024
Unprompted review
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Reply from We Are Mortgages

Thank you for your kind review! We’re so pleased to hear that you found our team at We Are Mortgages helpful and that we were able to secure the best rate available for you. Clear and consistent communication is a top priority for us, so it’s great to know that you felt well-informed throughout the process.

If you ever need further assistance or have any questions in the future, we’re just a call or email away.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

1st Class Service

Ian made us feel valued, guiding us through the remortgage process with ease. His professional and dedicated approached helped secure a brilliant interest rate when the base rate was rising and also allowed us to change to an even more favourable rate closer to the remortgage deadline. I would wholeheartedly recommend 'We Are Mortgages' to anyone as you will be in safe hands.

February 1, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your fantastic review! We’re thrilled to hear that Ian provided you with a first-class service and made you feel valued throughout the remortgage process. Securing a great interest rate in a challenging market is no small feat, and we’re glad that Ian’s professionalism and dedication made a positive impact on your experience.

We truly appreciate your wholehearted recommendation of We Are Mortgages. Knowing that you felt in safe hands with us is the highest compliment we could receive. If you ever need further assistance, we’re always here to help.

Thank you for placing your trust in We Are Mortgages!

Rated 5 out of 5 stars

You’ve got to use them!

My experience with Vickie and Ian was exemplary. Very professional and efficient but also a sense of caring and matching their high standards with what you need as the customer. An absolute pleasure to deal with. Would strongly recommend.

July 19, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your wonderful review! We’re delighted to hear that your experience with Vickie and Ian was exemplary. Providing professional, efficient, and personalized service is what we strive for, and it’s fantastic to know that our approach resonated with you.

We’re especially pleased that you felt cared for and that we were able to meet your needs with the high standards we hold ourselves to. Your strong recommendation means a lot to us, and it was truly a pleasure working with you.

If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

A refreshingly genuine company.

Genuine, honest, knowledgeable and professional. They were helpful at every step of the process and were in regular contact to keep me up to date as the remortgage progressed. Highly recommended!

March 28, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your fantastic review! We’re thrilled to hear that you found We Are Mortgages to be genuine, honest, and professional throughout your remortgage process. Keeping our clients informed and supported every step of the way is a top priority for us, so it’s wonderful to know that our regular communication made a difference for you.

Your high recommendation means the world to us, and we’re grateful for your trust in our services. If you ever need further assistance or have any questions in the future, we’re always here to help.

Thank you again for choosing We Are Mortgages!

Rated 5 out of 5 stars

Great experience

Great experience. Very Proactive. ' We are mortgages ' was very proactive and efficient in securing us a remortgage offer while also keeping in mind our needs. They make me feel that they have my best interest in their heart. One of the best decision I ever made.

July 4, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with We Are Mortgages. Being proactive and efficient while keeping your needs at the forefront is exactly what we aim to do, and it’s heartening to know that you felt we had your best interests at heart.

It’s wonderful to hear that choosing us was one of the best decisions you’ve made—we’re honoured to have played a part in securing the right remortgage offer for you. If there’s anything you need in the future, we’re always here to assist.

Thank you for trusting We Are Mortgages!

Rated 5 out of 5 stars

We are Mortgages helped us secure a new…

We are Mortgages helped us secure a new Deal when no one else would. Fantastic Service and Ian Megee was fantastic! We Will be going back to him once our Mortgage 2 year fixed deal comes up for renewal 🤩🤩🤩🤩🤩

February 1, 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your enthusiastic review! We’re thrilled to hear that Ian and the team at We Are Mortgages were able to help you secure a new deal when others couldn’t. Providing fantastic service and finding the right solution for our clients is what we strive for, and it’s wonderful to know we met your expectations.

We’re delighted that you plan to return to us when your mortgage comes up for renewal—we’ll be ready to assist you once again! If you need anything in the meantime, don’t hesitate to reach out.

Thank you for trusting We Are Mortgages, and we look forward to working with you again!

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