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We Are Mortgages Reviews 

737
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional level of dedication and outstanding professional support received. Customers frequently praise the helpful staff for providing clear explanations, offering valuable expert advice, and maintaining prompt, reliable communication throughout the entire mortgage application journey. Though some reviewers felt that entering the competitive property market or managing complex financial enquiries initially felt quite daunting, the advisory team quickly put their minds at rest. Consumers deeply appreciate the highly personalized guidance, mentioning that expert advisors are always easily accessible to answer questions promptly and ensure procedures run smoothly from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, highly knowledgeable, and exceptionally supportive throughout the entire... See more

Service

Reviewers mention positive feedback about service, noting exceptional dedication and professionalism from the... See more

Customer service

People report positive experiences with customer service, noting that support staff consistently go above and... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, transparent, and completely... See more

Response time

Customers consistently note positive experiences with response times, highlighting incredible communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service cont... See more

Company replied

Rated 5 out of 5 stars

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the b... See more

Company replied

Rated 5 out of 5 stars

very pleased with the experience we had with we are mortgages. Helpful and prompt with any questions we had. Would definitely recommend them. Personal and friendly service from all staff we spoke wit... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages has helped me 3 times now during my mortgage journey. Each time they have been outstanding. This recent one being the most complex in that involved closing out my Help To Buy.... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We Are Mortgages are a forward-thinking and innovative Mortgage and Protection Brokerage who focus on giving expert advice and providing an exceptional customer experience for every customer they help. Our aim to make the We Are Mortgages brand the most recognised mortgage brand in the UK and to be the only mortgage brokerage people think of when looking to arrange their mortgage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

737 reviews

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No recent history of asking for reviews

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5.0

All reviews

(737)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could never recommend We are…

I could never recommend We are Mortgages enough. These guys are proactive, professional and simply excellent. They went over and beyond to ensure we had a good experience as first time buyers. They
kept us in the loop all through and even chased our solicitors and the bank for us when they didn't have to. Sorcha and Zoe, you have won my heart and I am extremely grateful to you both.

Thank you for everything.

August 1, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Busola,

WOW, thank you very much for taking the time to leave this fantastic review. We really do appreciate your kind feedback and your recommendations.

We wish you all the best in your new home!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Super professional team!

Super professional team!

The team was most professional, super knowledgeable and friendly.

July 28, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Crystal,

Thank you for taking the time to leave this review, we really appreciate it :)

Love We Are Mortgages :)

Rated 5 out of 5 stars

Great service

Everyone at We Are Mortgages has been fantastic in ensuring all is in order. Always willing to clarify things and consistently proactive in informing us about the process.

Many thanks!

June 30, 2023
Unprompted review
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Reply from We Are Mortgages

Hello Panagiotis,

Thank you very much for taking the time to leave this review, we really do appreciate your kind feedback.

Love We Are Mortgages :)

Rated 5 out of 5 stars

Great service

Huge thank you to Zoe, Sorcha and Annie for all your help and support in getting me a mortgage. We moved into our new home yesterday and are very happy.

Thank you
Alex

July 8, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Alex,

Thankyou very much for taking the time to leave this review, we really do appreciate your lovely feedback.

Good luck in your new home!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Purchasing property..

We had such a great experience as first time buyers for our home. Jack gave us invaluable information and guidance on how to manage the process and even get value for money on purchase of the property, and all other add ons. They were transparent, honest, timely! We received responses without any follow ups. I felt that Jack and Sorcha were available anytime we needed guidance. I am most grateful to have gone through this journey with them and will always use their services and refer anyone who needs help with purchasing property. Excellent and personalised customer service is what we experienced. Thank you so much!

June 12, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Faith,

Thank you very much for taking the time to leave this incredible review for Jack and Sorcha. We are pleased you found the process to be excellent and timely!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Trust our broker Stephen 100%

Trust our broker Stephen 100%, he always works so hard to get us the best deal and make things as convenient as possible. He worked super quick to secure the best rate for us before they changed again and we are very grateful he made it so straight forward for us.

June 5, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Amy,

Thank you very much for taking the time to leave this review for Stephen and we really appreciate your kind words.

Love We Are Mortgages :)

Rated 5 out of 5 stars

Jack, Eva and Sorcha have been amazing

Jack, Eva and Sorcha have been amazing. Being a first-time buyer, I had questions about almost everything, the team assisted brilliantly. They were all very helpful and attentive throughout the process. It was a pleasure dealing with the team, I will 100% be returning for future business

June 15, 2023
Unprompted review
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Reply from We Are Mortgages

Thank you very much Harrison for taking the time to leave this review and for your kind words.

We are pleased you found the process to be helpful and attentive!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Efficient service!

The staff at WAM collaborates quite well with customers, seeking to understand their needs and are balanced in their advice. I liked that they kept me up-to-date on the status of my application. Excellent service!

June 16, 2023
Unprompted review
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Reply from We Are Mortgages

Thank you very much for taking the time to leave us this great review and for your kind words!

We are pleased you found using WAMS to be excellent!

Love We Are Mortgages:) x

Rated 5 out of 5 stars

5 star review for Jack and his team!

Everyone we have dealt with at We Are Mortgages have been so helpful throughout our entire experience. They've been instrumental in the entire process of us buying our house and have chased the estate agents and solicitors for us when things have gone a bit quiet (without us asking too!)

A massive thank you to Jack and his team, we look forward to working with them for our renewal in a few years.

May 31, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Meg,

Thank you very much for taking the time to leave this review and for your kind words.

We have loved working with you and we are so pleased you found the process to be perfect!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Really Helpful Team.

Really Helpful Team.
They have a lot of knowledge of the markets and will take the time to explain everything in detail, as well as go through numerous products.
Would highly recommend.

May 17, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Thomas,

Thank you very much for taking the time to leave us a review, we really do appreciate your feedback! We have loved working with you and are pleased you found the process to be detailed!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Professional quality service

We have had excellent service from Zoe who talked us through everything with good knowledge and patience to get us what we needed. This service continued with Sorcha and is ongoing when we need help.

May 11, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Donna,

Thank you very much for taking the time to leave this review for Zoe and Sorcha, we love that you have found everything to be knowledgeable.

Love We Are Mortgages :)

Rated 5 out of 5 stars

Incredibly helpful would 100% use again…

Incredibly helpful would 100% use again and recommend to others.

This was my first mortgage and dealing with Eva was an absolute pleasure. Everything was very clearly explained which made what has been a difficult and stressful purchase 100 times easier.

Couldn't have done it without her and the whole teams help. Thank you.

May 17, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Liam,

Thank you so much for taking the time to leave us a review. We are pleased you found the process to be clear and a pleasure!

We look forward to working with you again.

Love We Are Mortgages :)

Rated 5 out of 5 stars

Zoe Jervis

The help and support that Zoe gave me was second to none. Zoe was exceptional at responding to queries and ensuring that I got the best possible rates in this turbulent economic environment.

May 1, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Joe,

Thank you very much for taking the time to leave this lovely feedback, we really appreciate your kind words!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Truly amazing company

I cannot thank wearemortgages enough for their support with my purchase of my first property. From the first step of searching for mortgages all the way through to completion, they have been so proactive and supportive. Zoe was absolutely brilliant throughout the process and no problem was too big or too small. She explained things so well and was such a lovely, supportive and friendly advisor. Sorcha has also been incredible, constantly checking on me and supporting me when needed. A truly fantastic company who deserve all the praise in the world for their support. Thank you so much for your support guys! I will definitely be in touch when I come to remortgage which speaks volumes of this company!

May 16, 2023
Unprompted review
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Reply from We Are Mortgages

AMAZING! Wow thank you so much Ashley for your kind words and for taking the time to leave your feedback.

We have loved working with you and we appreciate you recommending us!

We wish you the best of luck in your new home!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Brilliant

I don’t usually leave reviews but wearemortgages deserves our 5 stars. We just renewed our mortgage Zoe did a brilliant job at keeping us informed at every stage of the process and even managed to get us a last minute great deal.

Everyone in the team we have met are really professional and friendly. Could not recommend them enough.

Would 100% them 👍🏼

May 2, 2023
Unprompted review
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Reply from We Are Mortgages

Wow thank you very much to you both for your lovely words and for taking the time to leave us a review.

We really do appreciate your feedback and we are so pleased that you have found We Are Mortgages to be professional and friendly.

Love We Are Mortgages :)

Rated 5 out of 5 stars

We Are Mortgages -awesomely professional

I am a first time buyer and was recommended by my property agent to get advice from We Are Mortgages. Eva is the best!! I couldn't do it without her hand holding me at every step of the way and has even gone above and beyond her call of duty.
I could not recommend Eva enough and her colleague Sorcha.
Other parties especially the conveyancing team could learn how to be professional from these 2.

April 28, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Violet,

This is an AMAZING review, thank you for your lovely words and feedback. Eva and Sorcha have loved working with you and we wish you the best of luck in your new home!

Love We Are Mortgages :)

Rated 5 out of 5 stars

I had the pleasure of working with We…

I had the pleasure of working with We are mortgages for my recent mortgage application, and I couldn't be happier with the service provided. From start to finish, the entire process was seamless and stress-free, thanks to the expertise and professionalism of the team.
Sorcha and Jack took the time to thoroughly explain every step of the mortgage application process and patiently answered all of my questions. Their communication was clear and timely, keeping me informed throughout the entire process. They were also very proactive in anticipating any potential issues and finding solutions to overcome them.
What impressed me the most was their ability to find the perfect mortgage product for my unique situation. They were able to negotiate a fantastic interest rate and terms that were tailored specifically to my needs. I truly felt that they were advocating for me and my best interests throughout the entire process.
Overall, I highly recommend We are mortgages for anyone in need of a mortgage broker. Their knowledge, expertise, and exceptional customer service make them a cut above the rest. Thank you.

April 11, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Armin,

WOW thank you so much for this amazing review! We are over the moon that you found your experience with Jack and Sorcha to be seamless and stress-free and we love that you continue to use We Are Mortgages.

We look forward to working with you again in the future!

Love We Are Mortgages :)

Rated 5 out of 5 stars

Mortgage offered within 2 weeks

I’ve got the highest mortgage I could hope for with the help of the expertise. Definitely come back to them in the future.

April 5, 2023
Unprompted review
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Reply from We Are Mortgages

Hello Xiaoyan,

Thank you very much for taking the time to leave this review! We really appreciate your kinds words and look forward to continuing to work with you.

Love We Are Mortgages :)

Rated 5 out of 5 stars

Sorcha and Eva have been brilliant!

Sorcha and Eva have been brilliant!! They have made the whole process really smooth! Thank you for making our first purchase that little bit easier!

January 30, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Lottie,

Thank you very much for taking the time to leave this review and for your kind words! We have loved working with you and we look forward to doing the same in the future!

Love We Are Mortgages :)

Rated 4 out of 5 stars

Have returned to we are mortgages…

Have returned to we are mortgages several time now. Staff are knowledgeable and experienced. Have been really helpful in a stressful time.

March 30, 2023
Unprompted review
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Reply from We Are Mortgages

Hi Abi,

Thank you for taking the time to leave us a review 😊

We are so happy you have decided to return once again and looking forward to working with you again in the future!

Love,
We Are Mortgages 😊

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