Wedo Beds 

Avoid at all costs; they're a really amateur company.

The Monday delivery failed.
The Tuesday delivery failed.
The compensation they offer for this time off work is a free Saturday delivery, which they considered a 'favour' to us.
Well, Saturday arrives, and... the Saturday delivery failed.

Honestly, they're terrible. Total timewasters.
Unreliable, their Customer Service are poorly trained and either don't have information to hand or simply talk nonsense to their customers, they blame the courier and depot (but they were responsible for sourcing them!) and offer nothing to their customers.

Just can't recommend enough how to avoid these guys.

ordered a new black Madison headboard - arrived promptly and was of very good quality and reasonably priced (local bed store were £15 more for same item). Would use this company again.

We ordered 3 mattresses for children's beds, and found they were delivered extremely quickly. There was a problem with the delivery of one mattress which didn't arrive with the others, but the staff sorted it out quickly and kept us informed during the process. The products are great and the prices were very reasonable, we have nothing to complain about.

Brought a bed, the slats fell through, kept complaining got Absoloutely no where except being sent extra slats, which guess what? Fell through aswell! Being heavily pregnant at the time, waking up on the floor was not the one! Now the frames broken in the middle and on the side! No help! No morals! Just take your money then it's your problem! Wedo beds? More wedo theft!

Ordered approx £700 of bedroom furniture, the order was delivered on the day advised, the packaging was flithy, covered in thick black dust and badly repacked. I looked like these items had been returned and left in a warehouse for a long time. I opened bedside table first which was very poor quality. I think decided to open the other larger item, these were also of very poor quality but the King size bed 'crowned' the whole order. The headboard and foot of the bed where made of chipboard and had been repaired and put back together very badly. There were big gaps and spaces in what should be a solid well joined joint. I call WeDo customer service and was answered very quickly (the one and only time this has happened). I reported the fault to Nicola, told her how poor the quality of the rest of items and requested by to cancel my order.Nicola was polite and asked to send in photos. This was the day the order was delivered.I sent ithem picutres of the damaged bed and I wrote an email also confirming my order cancelation and my refund request. As this was done within WeDo and the laws cancelation period this should have been a simple process and my money should have be refunded. I have not heard anything back from them to this day and I have spent a very long time waiting on their customer service line. I am surpised at the other positive reviews I read on this and their site and indeed that is why I purchased from them. As my experience has been anything but positive, I am only glad I purchased from them using my credit card as I have a level of customer protection you don't get with a debit card. I will not buy from them again and will tell of my experience to anyone who asks me about WeDoBeds.

I had never heard of WEDO before, I found their website online. I have purchased a European size Opulence 1500. The mattress is really comfy and finished to a high standard. I am a lower back pain sufferer and I'm really feeling the difference.
I have liaised with both Tom and Ella in Customer service, who were really kind, experienced (Tom helped me choose the right mattress for me), patient and very quick in responding my email.
The delivery was absolutely on time, and the driver was also very pleasant (they're normally grumpy!).
I would recommend WEDO to anyone who's looking for a great mattress and a great buying experience!

Hi I will be honest I was very dubious about ordering large items online but I needn't have been ! The transaction went through well resulting in us receiving all our items which are now built and being slept in ! The beds where easy to put together and are of a very good quality .
Many Thanks
Angie

We purchased a bed frame complete with mattress approximately 10 months ago however, recently the item developed a fault with the fixed end rail. We liaised with Tom in the Customer Support Department to discuss the issue & received first class customer service. Tom was most professional in his approach, was very helpful & resolved the issue by liaising with the manufacturer very quickly. I would certainly purchase from this company in the future & would recommend it to friends & family. Thank you.

I was a little unsure of Wedo as the product reviews on the site were old. However my mattress and headboard arrived early on the right day. The bed came late afternoon and the men put the parts upstairs. Alas the underneath of the bed base was a little damaged and worse no instructions on assembly, Luckily a phone call to customer services and Nicola emailed them to me. After sending photos of damaged I was offered a fair partial refund.( this was refunded to my card within 24 hours)I could have had a replacement but too much hassle. I would be happy to buy from this company again.

Spent a while looking on the web for a good quality bed at a reasonable price. I found it and the delivery was free. I rang the night before to make sure delivery was on schedule and they were very polite and helpful, even suggesting I phone in the morning to get a time frame for the delivery. As it was the courier let me know and they arrived exactly at the time they said. The delivery driver was helpful and courteous. The bed itself surpassed my expectations and I'm very happy with my purchase . Would happily recommend this company.

I ordered a sofabed that said it had next day delivery. I asked customer services beforehand about delivery and was told at that point that it was in fact an error and it did in fact not have next day delivery, but it should be possible to deliver it on Friday (making it 4 days after ordering on Tuesday). Received a call Thursday saying that sadly my order were one of few that would not be delivered Friday after all, but that it would be there early next week (making it a week since ordering).

Normally that would be alright for a sofa, it is a big item after all, but Wedo specifically advertises next day delivery, and for that reason it is not ok.

Customer services have been very nice throughout the process though, doing their best, and they cancelled the order without fuss when I requested it.

Super good value bed, perfectly packaged and delivered on time. A couple of issues with the mattress - a day late and damaged. A call to customer service and a replacement was ordered and the damaged one collected, all within a few days of ordering. Tom and the team were a pleasure to deal with professional, friendly and very patient.
Would certainly recommend

After researching a sofa bed as a spare for friends, family etc, I came across this sofa bed and thought it was reasonably priced. It was delivered quickly and when we put it together it was so easy, toooo easy in fact. The bed looks great as a sofa in our spare room and is perfect as a single bed. Delighted with product, company and customer service. Would definitely buy from you again.

Spent ages looking for the perfect bed, then just as long looking for the best price. Wedo-beds were £35 cheaper than anyone else and even offered next day delivery free.
Ordered the Serene Grace High Foot Bedstead on Monday morning and the bed arrived 22 hours later. The delivery driver was courteous and helpful. Put the bed together in about an hour. Happy to recommend this company.

Ordered a metal king size bed, a leather one came, & no one even knew where the mattress was! phoned, they were very apologetic & arranged replacement the next one that came was headboard only & wrong size, phoned again about 10 minutes to get through now had 2 wrong beds in my house they said they would have them collected on Tuesday which turned into Friday & another was delivered this time right size but wrong colour, when I pointed it out to the delivery man & said I had now had 3 WRONG beds delivered, he just laughed at me, that was the final straw so told him to take the whole lot away & cancelled the order, had to take several days off work unpaid & made numerous long phone calls .... Can never get through although I have to say the staff are always polite & helpful but I wasn't offered any goodwill gesture or compensation ..... I would NEVER order from them again

The bed frame I ordered for my son is abolutely great so I'm so happy that I really wish the company do well!!

For the delivery I have to say I did miss a couple of calls a couple of day ago so I wouldn't comment on that. On the day I waited for half a day so I called the Wedo and it's re-scheduled very quickly and was delivered on time.

Like someone else I found Wedo beds on google. I called and placed my order directly as I felt more comfortable purchasing this way. The whole transaction only took a couple of minutes and the bed arrived the very next working day. It took myself and my son one and half hours to put it together, we were a little cautious as not wanting to make a mistake. Instructions were basic and in picture sequence but quite sufficient for the job. The bed is great, feels really sturdy and looks more expensive than it was. Its an ottoman with gas chambers for lift and it has a solid base. Really happy with my purchase and I would highly recommend this company. 5 stars

I ordered a king-size sprung divan from Wedo - I was a little sceptical as I had just found them on Google so was unsure of the quality of the end product. The bed was delivered on time - very important as I had taken a day off to wait in for delivery! The bed appears to be of very good quality and I'm very happy with my purchase.

I looked at many sites online all without luck, out popped Wedo with the product and price i was looking for.
Ordering process was simple, delivery on time, no damage, and the product was as described.
Believe me i was looking for issues and i am fussy, i would not give a top rating if i was in any way finding an issues
I recommend this company.

Ordered the headboard on line because of the nice design and fitted colour of my bedroom.
When I opened the package the one end of the headboard was dented.
The packaging was not sufficient for the journey, it should have been bubble wrapped being hollow inside it was easily damaged.
Fortunately, my husband straightened the bend and being on the floor it is not seen.
I am really pleased with it, it sets off the room, but please when you are sending more by post WRAP IT IN BUBBLEWRAP.
Thanks