Wedo Beds 

I had been searching for some while for beds for my parents, with Mother's arthritis it was important that it was right. I found the friendship mill bed frames at Wedo and they looked perfect, more importantly they are! the ordering was easy and the sales lady on the phone was superb. Delivery was quick and with a smile. Everyone I have spoken to or emailed from Wedo have been so professional, friendly and helpful. A great company whom I have no hesitation in recommending.

Bought headboard. Arrived three days later than it should have. However the headboard is exactly as described, customer service was most apologetic for the delay. Wild recommend this company.

The sofa bed is just what I need. They were very accommodating with the delivery and very helpful overall. Would use this company again for sure.

I rang Wedo on the day of delivery and had delivery confirmed for between 4pm and 8pm. (Later than expected). I had taken the day of work and was happy that everything was confirmed.
The slot came and went without any comms or any knocks on my door. I rang Wedo the next day and was told that the driver said I was not in and he could not reach me on my mobile. Horribly let down that somehow I was supposed to be to blame. (I was in, as were my children and no one called orr tested my phone).

Wedo unable to deliver the next day as well. Had to cancel the order and went elsewhere. Sorry Wedo, nice people to deal with but totally unreliable delivery mechanism which means you get 1 star only.

Wedo are a great company to deal with. Dean who dealt with my purchase kept me informed every step of the way, even asking if the delivery went well. I bought a mattress for my father inlaw as a surprise, hoping that it would be delivered on Saturday whilst he was away. They pulled out all the stops to make sure the mattress was delivered and even kindly waived the extra cost for weekend delivery. They did all this even though I'd missed the next day delivery deadline. The old man is thrilled to bits with it and slept for 10 hours the first night! I've been so pleased with Wedo that I've recommended them to friends and family. This is someone who was hesitant in buying a mattress online without trying it first. The details on their site make it easy to choose one. A very satisfied customer.

I am surprised by the bad reviews on this site, as my experience could not have been more different. I ordered a bed (frame only) late on the Monday 18th Nov, so I knew it would not be delivered the next day, but the day after that. I had confirmation from the couriers on the Wed morning and a tracking number which gave me a rough idea of when the bed might be coming. It was delivered as promised and proved to be a very nice piece of furniture for a bargain price.

At the same time I ordered (and had delivered) a bed from WEDO, I ordered another bed from We Are Beds - reading the reviews I did not want to put all my eggs in one basket. The other company failed miserably - not only did they not get in touch, but I had no information regarding promised delivery and when I phoned them two days later they said the bed was 'out of stock'. Of course they had already charged me and not contacted me to let me know that I would not be getting the bed. I went back to WEDO and ordered ANOTHER (different) double bed for next day delivery. I had exactly the same superb service, as the first time around - the bed came, as promised, and is a really nice product for a very reasonable price. Customer services even called me after I had ordered to explain that the drivers could not contact me on the day, but they would try to find out, roughly, when it would be delivered so I would not have to wait in for 8 hours.

It is hard to believe that people could have such entirely different experiences of the same company, but I would absolutely not hesitate in recommending them to anyone thinking of buying furniture on the net.

I ordered a Bentley Designs Atlanta Bed Frame with a Sleepsound Refresh 1500 Mattress on Wednesday 13th. I hadn't heard of either brand before but having been looking for an inexpensive oak bed on various sites over the past couple of weeks, I found Wedo's site by far the easiest to use and navigate, with a lot of information that most people don't seem to bother with. I hadn't heard of Wedo before either, so was a little apprehensive handing over the money, especially as some of the reviewers below don't seem to have had a good time of it.

Both the bed and mattress arrived on Saturday, which I had arranged with Wedo over the phone - so far so good. I am extremely pleased with the bed, that looks even better than the pictures online (an area for improvement?). It was fairly straightforward to put together for my boyfriend although there was one issue with a slat end cap missing. This didn't stop us using the bed on the first night, during which we fell in love with our new mattress. What a joy to sleep on! I like a medium firmness while my boyfriend prefers a firmer feel. Somehow we both found this mattress to be just right and it feels far more luxurious than our old mattress which cost me more about seven years ago.

I called up on Saturday morning to explain the issue with the missing slat end cap and I felt immediately reassured that it would be sorted quickly. The team at Wedo have been incredibly polite and friendly. I have spoken to three different people in their customer services team and I can honestly say I have never experienced such a professional and courteous team.

I was told to expect the missing cap by the end of the week and by Thursday it had arrived. I even received a call from Naomi on Friday to make sure it had arrived and we had everything we needed.

I can't comment on the experiences of those below but I think it is important to give both good and bad feedback and my experience has been a great one and I'll definitely be coming back for more furniture from Wedo in the new year.

THURSDAY: Ordered bed which was gaurenteed next day delivery price £350.
STILL THURSDAY:Within hours of this I cancelled as I had changed my mind.
FRIDAY MORNING: email from customer service stating it was too late to cancel delivery as already in transit so advised to refuse delivery & await refund.
FRI/SAT/SUN/MON/: all this time had past and NO DELIVERY ATEMPT WAS EVER MADE!
WED: I get a call from delivery drivers saying they are going to delivery my bed within 40 mind!!! I explained that the bed had been canceled last THURSDAY and no thank you!
WED AFTERNOON: I contact wedo customer service, explain what's happened and ask where my refund is!! Was told they will refund £310 and keep £40 for the delivery fee!!
In a nut shell the outcome is this:
NO DELVERY ATEMPT HAS EVER REACHED MY DOOR, I have CCTV evidence and after being contacted by the MANAGER who couldn't apologize enough STILL refuses to refund my delivery cost!
It is now 7DAYS since my order was placed & cancelled and I STILL HAVE NOT HAD ANY REFUND AT ALL!!!! NOT EVEN THE PART REFUND THAT WAS PROMISED TWO DAYS AGO!!!!!!!!
ANY potential customers should be aware that this company is a cowboy outfit!
DO NOT DEAL WITH!!!

We have been let down in a similar way to the reviewer in August 13 with no delivery of an order that promised today. I took the day off work at huge inconvenience and have wasted a days salary. Because of the bad review I had seen I phoned up Wedo just now to get confirmation that the bed and mattress that we have ordered and paid for would be delivered today. After checking with their depot they informed me that they would not be delivered today. The bed and mattress due to be delivered to 2 different depots and collected from them by 2 different couriers to be delivered to us had not arrived in time for the cut off collection and departure of the couriers. By coincidence they say, and never been known to happen before, neither the mattress or the bed were delivered on time to the depots.... This was not a next day delivery but a requested delivery for 4 days after my order and payment was received by them. Would they have managed the next day delivery that they promise? Why could they not have informed me before? what would have happened if I had not called them? I would not have known!!! i have asked for a manager to call me and I am awaiting this. If they successfully manage to resolve this I will update but it seems this company cannot be relied on and needs to be dealt with care!!! Even if I cancel the order no doubt refund of the money we have paid will take ages!

Pretty impressed with the overall experience. Site was easy to use, all the customer service contact has been efficient and friendly and the bed was exactly what I thought I was getting. One thing to point out is that it is worth reading the deliveries page, its all reasonably simple but it is an all day window for delivery which isn't too inconvenient as I get one day off a week and they said the courier would leave it in my shed if I wasn't there.

I was having problems finding a mattress for a bed I bought from Ikea several years ago as I'm not keen on the ones from Ikea themselves. The chap I spoke to from Wedo was extremely helpful and patient in helping me find a good quality pocket sprung mattress. I asked to delay delivery for a couple of weeks while we redecorate our bedroom and was impressed to receive a call the day before I specified confirming that delivery was still required.

I have been extremely happy with the mattress and the delivery service who brought the mattress up to our room. I would certainly shop at Wedo again and am grateful for their help.

The bed is good but I've written twice to the customer services to say that I'm not sure of the mattress and have had no reply. If in doubt go else where.

Was looking for a reasonably priced new bed and came across Wedo. I have to say for the very beginning the experience was excellent. Website was easy to use, customer service and delivery were brilliant and my new bed looks perfect . Would defiantly recommend this company to anyone and will defiantly be using them for all my furniture needs

Very satisfied with the overall experience of this company,. They have a slick, easy to use site with lots of choice, the guy on sales I spoke to was knowledgable and not pushy, so making my decision was easier than I thought. I went for Relyon mattress in the end, 1800 pocket springs and with a pillow top. It is so comfortable, never had a pillow top before but it is simply a dream.

I was concerned about the delivery after reading some of the comments on here, but it does seem like these are a very small number and I am glad I took the risk. It was advertised as being next day and while it is an all day window I knew that and it wasn't difficult to arrange for at least one person to be in all day. It arrived and was carried to my room of choice by the drivers. Really good service, I would recommend this company to anyone.

I called up to see if they would be able to deliver on a Saturday, which they could. The girl I spoke to, Zoe was very helpful and I ended up buying a mattress as well. Both arrived first thing Saturday morning and I have been sleeping like a log since. The bed is extremely comfortable. The only down side was having to get them up the stairs as the delivery guy wouldn't help even with my best attempt to persuade him but in fairness Zoe had already told me these would be the case and that the drivers aren't insured. Can't hurt to try! All in all a very smooth experience. I would definitely buy from them again.

Avoid this co at all costs.....i made an order for a mattress on monday, and instead of asking for the next day delivery i asked for the friday, as that was the only day i could take off work to receive the order (thereby giving them enough time to get the order to me). On the friday i received a tel call from the co advising that there had been a 'disaster' with the courier co and they had not collected the order. Due to my needing the mattress for the weekend for a function that i had, i asked them to arrange a saturday delivery with the courier co, and if they couldnt do that then i would have to cancel and re-order with another co who could guarantee next day delivery. I Was later assured that the courier co would definitely be delivering the mattress on the saturday.........jump forward to saturday, i called 'we do' at 11am to see if they could confirm what time the delivery would be arriving, as i had lots to arrange......and yes, you guessed it, i had the same excuse as the previous day, that the courier co had not collected the mattress and they couldnt give me an explanation why. Of course, had it not been for me phoning for an ETA i wouldnt have known this, and would have waited in all day for the non-existent delivery. I spoke to one of the managers who couldnt provide me with any decent explanation for this and seemed reluctant to make any further effort to make arrangements with the courier co to ensure that i receved the mattress by the end of the day (despite it still only being 11am). I have therefore cancelled this order and am appalled by the level of customer service. Had i Read the previous reviews on here first i would not have used this co, as there seems to be a general problem with this courier co....which begs the question why they still use them, poor business sense. This co should be called 'we dont', and definitely not 'we do'.

I would highly recommend this company to anyone. They have a wide range of beds, and their service and delivery has been excellent.

The item was dispatched very quickly and the delivery was on time. I phoned the company prior to ordering to check some details, and was dealt with promptly, efficiently and courteously.

I ordered the messina ottoman and the relyon pocket sensation mattress, not knowing quite what to expect in terms of service or quality. I have been delighted with both the bed and the mattress.

I placed my order in the morning and received the items the next day. It wasn't the easiest to put together, but that might just be us as we're not really DIY experts! Followed the instructions and seems to be sturdy enough.

I would recommend this to anyone who wants a value for money, sturdy, space saving bed that looks good too.

Just purchased a bed and mattress and I must say that I am very, very impressed with them. The bed was very easy to put together and the advice that I received beforehand over the phone was very helpful.

I would definitely shop with this company again and advise my friends to do same.

The mattress is so comfortable for such a great price and the bed frame was easy to build and looks great too. Really happy with my purchase