Wehkamp Reviews 

They delivered the wrong product, but after i got in touch with the customer service, they fixed it.

The website is awful, making an account is impossible due to their "error". However, the app works fine and making an account was finally possible within the app. Delivery came the next day which is perfect.

Travelling back home soon. Decided to buy some new clothes. Yeah, wehkamp why not? Delivery time, tomorrow. Great! Almost a week later my parcel is lost somewhere. I'll fly back without clothes. Moreover when they'll knock at door they'll find nobody. Money, those were quickly cashed though. Tried to reach the customer "service". No need to add how that ended up. Never again for me.

edit: don't know how to text you privately. here is the order number 212898939

I ordered a couch to arrive today between 13h and 17h, and it arrived more than 30minutes late even though I have paid extra to get it within that time. Which means I spent my entire Saturday afternoon on an order I paid to arrive on time. Furthermore, I have paid extra for someone to assemble the couch, which NOT done, because the person who was sent to assemble it was not allowed to make holes in the couch. The couch also didn`t come with the screws to assemble it. I have stayed on the line trying to call Wehkamp for more than 20 minutes and nobody picked up. I want this fixed asap! Someone to come to assemble the couch (WITH SCREWS) and my money back for paying extra for it to arrive at the chosen time. This customer experience was a joke.

I've tried to open a new account for at least 5 times. Whenever I was half way typing the password, the webpage jumped to "sorry, we can't find the page either" blah blah. Very frustrating. I am so interested in their sofas, but I can't even log in!

Bad customer experience. I have been ordering with Wehkamp for a while now, and have had good experience before. Yesterday I placed an order and as delivery address I selected my home address. When I received an order confirmation from Wehkamp I saw that the delivery address they had recorded was an old address of mine, 50 km from where I now live. Mistakes can happen. But when I try to contact their customer service, I can't get through. They open their customer service at 8 am, and at 8.01 am I contacted them, they put me on wait and it has already been more than 1 hour and still no one from their customer service is talking to me. At this point I don't expect them to resolve this anymore, as I can see that my package is at the DHL 'sorteercentrum' (or at least so it says), which should mean that they should deliver it today. Which is great, but it will be delivered 50 km from me, so I will have to travel over 100 km and pay more money for travel to collect a package I already paid for... Needless to say I will not order from Wehkamp again.

One of the best customer service experience I ever had! With my last order, I tested customer service very much for sure. :) #1 One of the pillows had a faulty zip, but otherwise I liked it. So, I started the return process. Just one call to customer service and a replacement was immediately on its way to me and an appointment was set for their pickup of the faulty zip one. #2 The pickup went really well, I did not even notice that they came slightly later than announced - I only know they were, because they sent me a vocuher for the inconvenience! Top! #3 DHL messed up the delivery of the replacement pillow; they apparently took it to a "neighbour" and wrote a non-existing address for it, so no way for me to find where they took it. I called customer service, and a (2nd) replacement pillow was immediately on its way. Luckily, I did receive this one, zip works, pillow looks great too. #4 I simply didn't like the color of another pillow in the order, no problem, only had to hand it over at the nearest DHL, for free, and will be reimbursed soon. No fiddling with printing labels or any of the sort. Also pretty nice!

Excellent customer service,

refunded in no time, and just a smooth a great experience!

This website is trash! Does not let me open a new account. I ve tried in 3 different browsers and 3 different platforms. The bugs and glitches in this page make it the exact opposite of user friendly. Would not recommend for anyone!

Bought from Wehkamp twice and was more than happy with the customer service. Do not know why you have such a low rating 🤔 but keep up the good work customer service team 👍

Thank you Wehkamp.nl for the great service and delivering me a PS5 within less 72 hours. Very friendly on the phone and transparent delivery.

Very poor customer service. For 6 weeks, they did not respond to the application. The matter is still not clarified. They do not stand out from the competition, the relative prices, only the installment purchase option gives this company some advantages. It's hard to recommend honestly, but it's also not bad.

Horrible experience with Wehkamp. Had an incorrect side of a closet delivered, and after a month waiting the correct side is still not delivered to me. I am contacting customer service every week now who blame it on DHL, but in the meantime ordered something else with a gift card and that got delivered normally. Every time I’m calling I’m waiting for about 30 minutes and wehkamp fails to correctly tell me when the correct side will be delivered every time. I sent in a complaint but they never got back to me on that.

I will never order something here again. Horrible customer service - they told me to get rid of the closet side myself and I had to ask for something of a compensation. Meanwhile I’m still living out of boxes because I don’t have a close yet.

Bad experience overall, the system allows you to order goods with the option of paying later (after receiving the product). The customer service called me to verify my order and questioned me extensively about my identity and personal data and at the end they deemed that the order was not real and cancelled it. I told them that they should then not offer the “pay later” option but ask payment right away. The employee was unprofessional and rude and at the end of the call she hung up on me. I called back to ask explanation and after 20 minutes waiting I was attended by someone that didn’t even speak english.
Waited the whole day for the delivery of the product which obviously did not arrive, i called the customer service again and after 45 minutes wait I was told that the rude employee had originally blocked and cancelled my order. So I paid for a product and while the system mentioned that the product was coming it actually never left the shop.

Never had such a miserable experience in the Netherlands. Never again Wehkamp. This company fully deserves to go bust.

Addendum: In the end I got my money back, but had to call multiple times and wait 15 days or so.

I ordered some leggings as a Christmas present for my wife. The completely wrong item was delivered. Customer service put it right and it's OK now - mistakes happen and they must be busy at this time of year! However, I was inconvenienced by their mistake......

Ordered 4 items, selected pay after delivery. Waiting...no parcel yet. Called wehkamp,they asked me to pay before and make a new order for the same.
Paid the money. Again waiting... no parcel !
Delivery interrupted, none of their employees know the reason. no supervisor help nor guarantee for anything asked them to cancel the order even for that they said they will make a note but again no response . waste of time and money . no information .

I placed an order, payed via credit card, and then my order disappeared! Where is my order? Where is my money?? After paying I got this weird message on the website and then I have never heard from Wehkamp anymore. Customer Service is also a joke, I wasn't able to contact them via app. The website message was: "Are there any items in your basket that you have just ordered? We need a little longer to process your order. You will receive a confirmation by e-mail as soon as possible." but I got nothing.

Payment after the service is done, first accept the courier picks up the package then rejected. How the hell is that ?! No good company

absolute horrible customer service time after time i will never order again and bad quality of things

The worst customer service ever trying to do order like a week ago for the new iPhone and it got canceled then I tried to do a new one and paid with giftcards and it got canceled again then I tried a third one and again it got canceled and everytime they are taking like 4 days to return my giftcard balance and their support is really bad nobody know the reason I tried to contact using mail phone and live chat but all say the same we are waiting for the other department to reply so I need to wait 10 days for a reply ... is going on I want a solution please for this drama as soon as possible