Wehkamp Reviews 

I am chocked to experience such terrible customer service in these days! This company is definitely not interested in having happy customers. This was the last time I ordered something here.

Do not buy if you expect to get something on a certain date. Also, don't trust what their customer service says, it might not be true :D

My sofa was set to be delivered tomorrow, and even after lots of interactions with the customer service people, all of them confirming it will be delivered Wednesday... it won't and I had to find out myself. Now they say there's nothing the can do.

This is very bad because:

-Customer service confirmed with me over the phone my delivery address was changed... AND IT WASN'T

-Customer service confirmed me via phone and Facebook my order will come on Wednesday... and it won't (with all the hassle included, because in this case, I needed an extra company to lift my sofa)

If I wouldn't check myself today, my 700 euro sofa would have been delivered at a random address and time even though they confirmed something else...

Honestly, never again.

They don't deserve even a star.

First I ordered a bank for outside (Friesenbench Grey) , which came already with the painting f*cked up. And later on mounting it was really bad, because it didn't fit due to some mistakes in the construction and holes drilled.

Secondly today a hoekbank came, totally wrong because the corner should have been left and not in the right, that was even indicated in the email. Furthermore the bottom part was broken where it sits in the floor.

Never order here. Biggest mistake ever.

Horrible service. I ordered a new bed 5 weeks ago (it would be delivered in 3 weeks, didnt happen) Ok, dont worry about it, i thought.

Today it was supposed to be delivered between 4.45-6.45. I took apart my current bed to make room, of course. The whole day; nothing heard, neither from Wehkamp or the delivery service. Then, at 4.00 clock, i received an update; we cannot bring your order because of a sorting error.

I called the customer service of wehkamp three times, gosh what unkind people on the phone. Not helpful in looking for a solution and said very simple; we can't do anything for you.

One thing is clear; I will never order from Wehkamp again. In order to help you, I advise you not to do this either haha.

I've ordered 3 items but 1 item is missing. It's strange tho since those 3 item are in 1 order number. Furthermore, I should get it yesterday (got it one day later but 1 item missing) but DHL said that I'm not at home although I was at home all day waiting for it. Could you help me for that 1 missing item?

Update: problem solved, already received it! Thank you!

I've ordered a bed via Wehjamp. On the website it said it will be delivered to the room. Only on the step of the payment, the pop-up showed up that due to corona the bed will be delivered to the frond door only. I've made the arrangements to have people bringing it up but on the delivery day, I got a message I was not at home (which I was) and therefore I need to book a new appointment (and therefore new arrangements for the pick up and assembling). I've called customer support right after I got the message, but they were not able to help (call the delivery service or something) to get the bed back, though it was within 10 minutes max, and it took me another 30 minutes to explain the situation and get to some kind of solution, which did not include at all any compensation for the extra costs or inconvenience. I would not recommend using this service and I would definitely not purchase from them again.

I bought a couch from wehkamp which broke down within three months. The process to get it repaired takes 4 weeks during which I can’t use my couch it’s just sitting in my livingroom upside down out of use. I was on the phone with customer service for 45min because the person on the line couldn’t speak English. They refused to give the money back or replace it. Once someone came to finally fix the couch it broke down straight afterwards in the same way. I called wehkamp, another 45min call, and they told me it would take a minimum 15 days for anyone to come see it and that even though this was the second time breaking down, they would not necessarily change it for a new one or give the money back. Really dissapointed I’m wehkamp and their way of handling this.

I just found this page and ordered 5 shirt and a short.
This was my first order from wehkamp.
The delivery was super quick but I missed one shirt from my package.
I sent an email tried to call them wrote on fb messenger ,no response still waiting my shirt/money.....
(first order)

Ordered an oven a couple of days ago and it was supposed to arrive within 2 days but the delivery got delayed because the package was lost. AN OVEN. Like how do you lose an oven? Worst part is the system in which lost packages are returned to Wehkamp after a delay of another week and they are are added to the online stock. In my case, this was the last oven of the kind, so if I don't reorder in time, someone else will poach it. I've seen more complaints about lost packages on this website, so Wehkamp please fix it!

Thumbs up for the customer service by the way, the nice lady did everything to help!

I ordered a very nice rug from Wehkamp. However, once it arrived i noticed that they delivered the wrong one. Terrible, but it can happen. After contacting them to request an exchange for the correct one, first of all they say they cant exchange it because its sold out (yes i know i bought the last one!!!). Ok, then i schedule a day for them to pick the wrong one up and then i could get a refund. But guess what... nobody showed up to pick it up! Then i got an email that they would come another day. But guess what... nobody came again! I Just called wehkamp again and they said that in their system it says it was already returned and that it had a defect. Wehkamp your whole system is the one who has a defect! Now i reschedule it again and hope that it will work out. So i finally dont need to have anything to do with this antiprofessional anymore.

www website is a clear, everything easy to find, delivery coming next day. Perfect

Ordering two relatively high value products during Black Friday, none of them arrived ever! I didnt receive any communication (so I didnt have the chance to choose at least an alternative seller on time). When I contacted customer service, I was surprised to see that not only they were not able to give me a reason that my order will not arrive, but they also didnt initiate immedialtely my refund, as the products had to be found first! My refund was completed a month later in two parts, although none of my actions were related to this problem. On the top of this inconvenience, as an English speaker, my communication to customer service has been in English, however their replies have been in Dutch, which I find particularly rude. Last, their customer service chat app, that I had to download, was not working properly within their communicated working hours, which also created unnecessary inconvenience to me. Almost 2 months later I have not yet received any reply whatsoever regarding my request for any kind of compensation.
Overall, as a frequent online buyer this has been the most unacceptable customer experience I ever had worldwide.

Will never use Wehkamp again. They only send via DHL and DHL always passes my place and stating on the track & trace that I am not home, whilst I am always home! Or DHL states delivered but I never receives it.
Wehkamp is no help. They state DHL has delivered as that is what the T & T says.
Therefore I will not use Wehkamp ever again as their service is as crap as their courier DHL.

Not helpful at all!
My partner is deeply frustrated at being charged €999 for a laptop that was never delivered to the DHL collection point almost a month ago. After going several times the personnel at the collection point confirmed they never signed for it and checked their storage. It is believed the DHL personnel signed for it but now it is missing. After several calls to speak to a manager the customer service at Wehkamp is not helpful. Needed to fill a form out and apparently only then an investigation will start we were informed today! Under impression investigation / research had already started a month ago. Was also informed earlier no need to fill in a form. Please be weary about arranging for items to be collected at a collection point with Wehkamp. Is there someone senior from Wehkamp who can help with this?

So I have been a customer now 7 years of Wehkamp and I have no open invoices. Always paid them full. I have been using the service ‘ achteraf betalen (like after pay)’ since I got to know of it. I thought it was brilliant! Because this service made me go on like a shopping spree whenever I felt like it, or needed something last minute. But just like ‘normal shopping’, the clothes don’t always fit like you hoped/imagine it would. So I also make use of the return service but always kept something and paid for it. Like I said no open invoices. Little did I know that the combination of ‘achteraf betalen’ and so many returns would lead to me now not having the option ‘achteraf betalen’ anymore. Don’t get me wrong, I understand that there are processes to maintain. But the fact that I didn’t get an email or message upfront about this, where as in the conditions it says I would, I find this very bad customer service. And also while I wanted to place my order and at the step of choosing ‘my’ payment option it said ‘Iets is mis gegaan met jouw betaling..probeer het opnieuw’. So I kept trying 2 days in a row. So decided to call customer service. The ladies were polite, but they couldn’t help me. They could just explain me the why and pass on my feedback. I mean come on Wehkamp ..at least send me a personal message why I cannot longer make use if the service....

Update 10-12-2020
So it has been a while..I followed the instructions from the comment....still no response...not even a confirmation of having received my complaint. But anyways...I havent been shopping at Wehkamp as I use to anymore...

I ordered a pair of shoes on 29-11-19, and they were said to arrive on the 30th - Not only did they not come in, my package went 'missing' (it is said to still be in the shipping station) in shipment. I then proceeded to contact both the shipping company (DHL) and wehkamp multiple times, and every time I kept hearing excuse after excuse - After 6 days, so today, I had to call in again to check on my shipment, they decided to tell me 'oh, they are not available at this time, sorry!'. There was no sincerity in their apology, no truth to their word, just a quick 'good luck with that!'. They said that they will look into what went wrong, but I will not be getting my money back until then, and I have very little faith that they'll actually check what happened - I'll probably just be another file on the shelf.

I'm appaled by their horrid customer service, I'm annoyed that I had to call in after they made a mistake instead of them trying to solve it, and the fact that they didn't make an effort to inform me so I could order them on time somewhere else is just terribly saddening and I do not plan on ordering from them again.

I just called to your customer service and was "helped" by a very impolite lady who yelled at me and did not even try to listen to my concern. The call was at 16:52 and was 15 minutes and 57 seconds long. If calls are recorded, please check it.

For the second time I got the pick up appointment cancelled by no reason. The carrier claimed that I did not open the door, but I have been home the whole day to make sure I do not miss it and the bell has not been rung. Not even once. I live in a studio apartment so it is quite impossible to miss such a loud bell in such a small place.

Now I have a new appointment for tomorrow. Do I need to hope on not getting it cancelled for the 3rd time or will the carrier actually ring my bell and pick up the item??
Now I really, really want to return it and will never buy at this website again.

My Wehkamp experience was off to a rocky start when the lounge set I had ordered was delivered with one part incorrect and the table damaged. However, the customer service was Excellent! I used the chat function and help desk contact number, I dealt with one person who handled my complaint all the way through. She was fluent in English and super helpful. The issue was resolved within the week. The best customer service experiences I have had since living in the Netherlands for close to a decade.