Wesley Chapel Honda Reviews 

195
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Zero stars — would leave none if the option existed. This dealership collected nearly $2,000 for titling, registration, and taxes, yet only remitted $1,113 in taxes. I was then required to pay an... See more

Rated 1 out of 5 stars

They are the kings of bait and switch. Number manipulators. Make a deal then manipulate the numbers at the signing.Then tried to get me into a 7% loan when Honda offers 1.99% and lie about it, saying... See more

Rated 1 out of 5 stars

Bought a used 2015 Chevrolet equinox from wesley chapel Honda, at first everyone was great then once paper work was done service went down hill. We left with an empty gas tank, the finance deparment d... See more

Rated 1 out of 5 stars

Wasn't even half way out my car before these clowns were asking me if i would trade in my car when i was only there for my mother getting her an already approved loan at x amount. No car was showed to... See more

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1.1

Bad

TrustScore 1 out of 5

195 reviews

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1.1

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(195)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Service or Disservice

Contacted the dealership for a regular oil change yesterday. Today the oil pan cover guard fell off and I returned to the dealership to have the service department address the issue. After speaking with Neil the service associate, he assured me it would be a quick fix and I would be on my way. Upon receiving my truck back, I checked underneath the vehicle and saw that instead of replacing the broken guard that was unrepairable the service technician punched another hole in the guard and connected it to the frame of my truck with zip ties. I immediately informed Neil that this was an unacceptable quick fix it job and that it would break loose in no time leaving me the cost of the repair. I brought my truck to the dealership without any issues prior to being service and expected it to be returned as such. After waiting nearly three hours for them to decide as to fix it or not, I was told it would be $100 dollars to replace the part that is broken. This dealership sold me the truck with no TPM sensors (safety concern) in the tires as well as a faulty rear taillight. Although purchasing the lifetime oil changes, I WILL NOT return for service at this dealership and recommend my fellow Veterans steer clear.

December 2, 2020
Unprompted review
Rated 5 out of 5 stars

First and foremost I would like to say…

First and foremost I would like to say thank you to Myra from the service department who went beyond the Scope of her services to resolve my issues I was having with my 2020 Honda Pilot, we need more service Providers like her who really care for the customer.

I would also like to take this time to say thank you to my sales person Mo, who has sold me 4 new cars and two to my son, I would like to continue my business here at the Wesley Chapel Honda dealership and keep my sales person who's been loyal And transparent with me throughout the years of my purchasing vehicles with him. Once again thank you Mo!!!

October 18, 2020
Unprompted review
Rated 1 out of 5 stars

Took my auto in for repairs from an…

Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the service manager did not follow-up on his commitment to me. He said he would get back to me regarding the cost of my repair, but did not. After leaving many messages on his voice mail, no response. The website talks about their core values. One says "Focused on strengthening customer relationships". Perhaps Bill needs to review those core values and then put them into action. When it comes time for me to purchase a new vehicle, I will remember those core values that were not followed and shop elsewhere.

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

Look here...First and Last!

This was my initial experience at this dealership, and while looking for a new car has to rate as one of my least favorite things to do, this time it was different. The salesman, Ed Osborne, had me look at different models of cars and crossovers, from Civics, to the FIT, to HRV's to CRV's, and I elected to lease basically the same car as I'd previously had, a 2017 CRV. Surprisingly, this SUV has a better ride! Nice surprise there!!!
The "deal" worked out well for me, and I'd recommend this dealership.

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

I love my new truck

I love my new truck. Thank you so much Tony Snyder for giving me the best deal and getting exactly the truck I have been wanting.I would absolutely recommend this dealership to anyone. Tony you are the best.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The best is Lifetime Guaranty, i also got 2 yrs service free + 6 more years in the plan, which is wonderful of having 8 yrs service from them. Luis was great too.

August 11, 2018
Unprompted review
Rated 5 out of 5 stars

Metin

I just bought a 2018 CR-V and couldn’t be happier. Metin, at WC Honda was professional, friendly, and patient! He answered dozens of questions and let me decide at my own pace. No pressure! Thank you, Metin, for making this big purchase as painless as possible. If you are in the market for a Honda, go see him!

March 2, 2018
Unprompted review
Rated 5 out of 5 stars

Good!

I am glad we came to Wesley Chapel Honda, we had a smooth experience. I had a certain level of expectation and Jason definitely met it. I am happy with my purchase and will get the car serviced here as well.

August 25, 2017
Unprompted review
Rated 5 out of 5 stars

New CRV

Thank you to Jason for his excellent service. I am happy with my new CRV. Thanks again!

August 3, 2017
Unprompted review
Rated 5 out of 5 stars

Thanks!

Jason was very professional and helped me figure out the right vehicle for me. I'm very happy with my new Pilot. I will be glad to work with Jason in the future too.

June 22, 2017
Unprompted review
Rated 5 out of 5 stars

good service

My salesperson was Jason and he was very helpful. I wasn't sure whether to get a CRV or Pilot and he helped me make my mind up much quicker than I thought I could. Good service here!

June 22, 2017
Unprompted review
Rated 5 out of 5 stars

Second time

We came back recently to Wesley Chapel Honda to buy a second car from them. I am happy to say that this second time around was as good as the first time years ago. Our sales guy was Jason and he was so professional and answered all of our questions honestly. He also got us a good deal. Thank you for a good experience!

June 9, 2017
Unprompted review

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