Wessex Garages Reviews 

Similar to a one star review below I tried to contact the Gloucester branch today as my Kia has developed a fault and loses power whilst driving which is fairly dangerous. After being cut off several times a lady took the registration number and then told me there are no appointments for 3 months. I clarified I’d heard correctly especially as this was a dangerous fault but she repeated that the best they could offer was 3 months time. I was so shocked I called back and spoke to a man who confirmed that they are very busy and suggested Baylis at Staverton who are also a Kia dealer. Called them and car booked in for early next week and good friendly customer service. Don’t waste your time with Wessex Gloucester branch.

Graham the salesperson who helped me purchase a new vehicle at the Newport garage was extremely helpful and patient with me during the process. As I was unsure which model to purchase he let me test drive the both cars and put me at ease with his patience and expertise, I will definitely recommend him to anyone wishing to purchase a vehicle

Excellent knowledge of sales staff regarding vehicle. Good pricing on the used vehicle we purchased. Very straightforward purchase process. Good communication from sales person throughout. Seamless experience.

Recently bought a new ariya at Nissan cribbs causeway, which I love! The service by Ricky was amazing from start to finish! Very friendly and funny which made everything so much easier. Even took me on a drive showing me everything I need to know about the car before driving away as I was a little nervous! Thankyou so much!!

I had a great experience at Wessex Garages Newport because everything was handled so professionally. Staff are friendly, efficient, knowledgeable and polite. I dealt with Ross Knorz, he took the time to discuss all aspects from initial viewing, test drive, to final purchase and handover. Ross kept me up to date via email at all times. All my questions were answered. I'm very pleased with my vehicle. I recommend Ross and Wessex Garages Newport. Thank you.

My experience at Wessex Garages Newport was great! Graham and the team were always really helpful, went above and beyond on everything with us, and were really knowledgeable about the vehicle and any additional covers or policies Wessex offer. The whole process start to finish was really smooth and we drove home in our new car within hours. Couldn't recommend Wessex Garages and Graham and the team more!

Josh was brilliant from the moment we walked in wanting to talk new cars to the moment we drove away

Well informed salesman. Took time to make sure it was the right car for me and my needs.Never felt pressured into buying.

We found them not to be pushy. Rob the sales person was very helpful,polite . The buying experience was made easy. I would recommend Kia Cardiff .

Staff were generally friendly, helpful and professional. Especially Matthew who went out of his way to bring the car to us to test drive, as we couldn't get to the garage. Overall a good experience when buying a car.

My car had developed a fault and I needed it fixing urgently. I made three attempts to call the service department at Wessex Kia Gloucester, being cut off twice. The third time was answered, however I was advised that the service department was 'extremely busy' and that someone would call me back later in the day. I called again at the end of the day to be told the same thing.
I'm still waiting for that call a week later!
Being totally fed up with the lack of service I searched for other Kia garages locally and found a Kia authorised garage in Staverton. A totally different experience! My call was answered first time and my car was booked in for repair. The job was completed quickly and I'm back on the road.
Pull your finger out Wessex Gloucester!

The staff here are verry knowledgeable about the cars and finance plans. Im happy with my car and im happy keep going back for my services and MOT.

Just happy 😊 with the car I got

Thank you to Mel who made the whole experience a breeze, very pleased with our new car would highly recommend wessex Cardiff to anyone looking to change their car .many thanks.

Very impressed with sales experience friendly, helpful and not pushy, car is a dream to drive roomy, responsive and economical

Justin made the buying process seem simple but professional. One of the best people to speak to if you need some help finding your next car!

we are a small business, they have had our van for over 4 weeks it needs a new gearbox they don't have one in stock and can't tell me when we will have a new one. we have lost business that we won't get back and have no interest in getting our van back on the road, we will never buy another Nissan van again, guys stay clear of Nissan, this is the only Nissan van we have thank god buy Ford much more reliable and if things go wrong it is fixed much quicker than Nissan idiots. this is more Nissan head office rather than wessex garage but they are all part of the same tea, do not know when we are having our van back just pathetic

Full range of Kia vehicles in a modern and clean showroom with friendly staff. I was able to test drive the car I was interested in and we came to a satisfactory deal on the overall cost of the car.

Minor things to improve: we bought a car that had been on display and the inside of the front and rear windscreens could have been cleaner when we collected it. Also, the tyre pressures were low and we got a warning light within 24 hours of picking up the car.

Avoid this garage.

Took my brand new Kia EV6 to Wessex Garages (Feeder Road, Bristol) because the centre console wouldn’t open. Lisa initially seemed helpful and confirmed that forcing it open might cause damage, but it would all be repaired under warranty.

After they forced it open, the lid was broken (as expected) but there were also new scratches on the main console body. I assumed these would be repaired. When I returned two weeks later, only the lid had been fixed—the scratches were still there. I was then told, incredibly, that their engineer didn’t cause the scratches, even though they admitted these weren’t there when I first brought the car in. They were effectively accusing me of causing the damage.

I was promised a call from the manager, Ryan. Weeks later, still nothing, despite chasing.

I won’t be returning. The lack of accountability and the implication that I was being dishonest were both unacceptable. I’ll use another garage and will be reporting this to Kia.

The experience at Wessex Garages Nissan Gloucester was fantastic because I am Wessex Garage Nissan Gloucester and I know how dedicated and how hard everyone works behind the scenes to get to the perfect handover... The experience was so exceptional, that my husband chose a Nissan Qashqai over all the many other test drives of different brands. The test drive on the New Qashqai 205 ePower was flawless and best driving experience. No special treatment because it was my husband.. It was special treatment because this is the way Wessex Garages Nissan Gloucester does everytime all the time for every customer! Thank you Team Gloucester!