I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I purchased a used KIA car from their Newport showroom, and was looked after principally by Mo, who could not have been more friendly, knowledgeable and helpful, which has made the whole process a ple... See more
Company replied
We have just purchased a new Kia EV3 from Wessex Garage in Gloucester. They kindly conducted the viewing/testing at our home - about 10 miles from their premises. In fact we actually caused them to... See more
Company replied
Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfo... See more
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Company details
Written by the company
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Contact info
Pennywell Road, BS5 0TT, Bristol, United Kingdom
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4.2
Great
766 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 2 weeks
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Top dealership
Helpful, considerate and totally professional whilst remaining personnable and friendly. Abdullal is a credit to the Company.
November 28, 2025
Unprompted review
Reply from Wessex Garages
Thank you for your wonderful feedback! We’re thrilled to hear that you found the service helpful, considerate, and professional. Abdullal will be delighted to know he made such a positive impression he truly is a credit to our team.
We appreciate you taking the time to share your experience and look forward to welcoming you again in the future! Kind Regards Tracy Griffiths, Head of Online & Marketing
I recently purchased a used Qashqai…
I recently purchased a used Qashqai Acenta Premium from the Cribbs Causeway Nissan dealer and was very satisfied with the service given by the salesman, Ollie White.
November 22, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for sharing your feedback! We’re delighted to hear that you’re pleased with your used Nissan Qashqai Acenta Premium and that Ollie provided such great service throughout your purchase. We’ll be sure to pass along your kind words to him.
We truly appreciate your business and hope you enjoy your new vehicle. If you need anything in the future, we’re always here to help!
Kind Regards Tracy Griffiths, Head of Marketing & Online
0 out of 10 for customer service
I made 5 attempts to call the service department at Wessex Garages - I called in the morning and was advised that the service department was 'extremely busy' and that someone would call me back. They never did. When I attempted to call them again I was cut off 4 times. That's no business that they will be getting from me.
November 24, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. This certainly isn’t the level of service we aim to provide. Your comments are incredibly valuable, and we will be reviewing our call-handling process to ensure this doesn’t happen again.
We understand how frustrating it must have been not to receive a call back and to face repeated call drop-offs. If you’re willing to give us another opportunity, we would appreciate the chance to assist you properly and restore your confidence in our service department.
Thank you again for bringing this to our attention. Your feedback helps us improve. Kind Regards Tracy Griffiths, Head of Marketing & Online
I recently visited Wessex Garages Mazda…
I recently visited Wessex Garages Mazda in Bristol for a repair, and I was thoroughly impressed with their service. The repair process was surprisingly quick, and I was able to track the progress online, which gave me peace of mind. What really exceeded my expectations was that when I picked up my car, it had been washed both inside and out—it was spotless! The staff were incredibly friendly and professional throughout the entire experience. Overall, a fantastic service, and I will definitely be returning for future needs. Highly recommended!
November 26, 2024
Unprompted review
Zoe at Wessex Garages was absolutely…
Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfortable and at ease, explaining everything clearly and with such kindness. It’s rare to meet someone who combines professionalism with such a personal touch, but Zoe really did. She made the whole experience stress free and enjoyable. We couldn’t have asked for anyone better. thank you so much. Katie & her mum who loves a chat.
October 24, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your lovely review! We’re absolutely delighted to hear that Zoe made your visit such a positive and enjoyable experience. She’ll be thrilled to know her warm, friendly approach helped your mum feel so comfortable that personal touch is exactly what we strive for at Wessex Garages.
We really appreciate you taking the time to share your feedback and send our best wishes to you both (and a special hello to your lovely, chatty mum!).
They give a good time to think twice…
They give a good time to think twice about your decision
October 29, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing your feedback. We’re glad to hear you felt you had the time and space to make your decision we always aim to ensure our customers never feel rushed and can choose with complete confidence.
If there’s anything more we can do to support you or answer any questions, please don’t hesitate to get in touch.
We came to see Zoe regarding a car under the mobility scheme
We came to see Zoe regarding a car for my son under the mobility scheme. Zoe was very knowledgeable, informative, and helpful. There was no judgement, and Zoe gave a lot of time to explain the scheme to my son. Communication and updates were excellent and the process was very smooth and easy for us.
August 14, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that Zoe provided such a positive experience while guiding you and your son through the Motability scheme. Her dedication to clear communication, empathy, and expert knowledge truly reflects the standard we strive for. We're proud to have team members like Zoe who make the process smooth and reassuring for our customers.
Evoni was really great.
Evoni was really great.
She dealt with my Nissan service and repair quickly and sorted a courtesy car for me. Unfortunately someone drove into the courtesy car and I thought it was going to be a headache. Evoni was professional and really knew what she was doing, making the whole process very easy.
Although this is now a Mazda dealership, it deals with Nissan cars still. I would much rather use this dealer than the one in Cribbs Causeway. It was nice to take a car for a Service without someone trying to flog me a new car!
October 22, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing your experience with us. We're so pleased to hear that Evoni provided such efficient and professional support during your Nissan service and repair. It's never ideal when unexpected issues arise, but we're glad she was able to make the process smooth and stress-free for you.
We also truly appreciate your loyalty and kind words about our dealership. Even as we transition to Mazda, our commitment to supporting Nissan customers remains strong. It’s great to know you felt comfortable and never pressured just well looked after.
We look forward to welcoming you again in the future!
So this was a very stressful time for…
So this was a very stressful time for us because of the issues with DWP and the fact we had to return the mobility car very quickly so we only had a small window to play with. The service and helpful we got from mo and the rest of the team at wessex Newport was excellent, friendly and helpful so yes I would highly recommend this dealership
October 17, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your experience. We understand how stressful it can be when dealing with unexpected changes, especially involving the DWP and the Motability scheme. We're so pleased to hear that Mo and the team at Wessex Newport were able to support you with empathy, speed, and professionalism during a challenging time.
Your recommendation means a great deal to us, and we’re proud to have earned your trust. If there's anything more we can do to assist you in the future, please don’t hesitate to reach out.
Wessex Cardiff time wasters
Visited Kia Cardiff showroom for a quote on the new Sportage As expected I was greeted by a polite salesman, I said that I had a Cupra to part-exchange and how much would it cost to change if I wanted to maintain my current monthly payments with my annual milage at 10,000 miles. The salesman went off to get some figures, on his return he asked if I would like a test drive because he said "its going to take a while to generate the quote" I declined because I had already test driven the car but he said "you just as well we got nothing else to do" not having my licence the salesman drove and of course it was in the top spec even though my interest was in the middle spec.
When we got back my quote was ready but it didn't include my 2 year old Cupra part exchange, I didnt understand why then another guy turned up and he said "try selling it privately" I explained I wanted to hand my car in and take another out, no fuss. They said "they would take photos and try to sell the car for me on Motorway" I had already wasted about a hour and a half of my time so grabbed the quote and left, When I later looked at the quote it stated 6,000 miles not 10,000 like I asked. All in all the whole experience felt like old sales tactics. The best advise I can give Is shop somewhere other than Wessex In my case I ended up buying from Gravells Bridgend for an far better buying experience and BTW they do take part exchange.
i
October 12, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us didn’t meet expectations. We understand how important transparency, efficiency, and respect for your time are especially when making a significant decision like changing vehicles.
Your comments have been shared with the management team so we can review the process and ensure our approach is always customer-first. We’re committed to improving and learning from every experience, and we appreciate you bringing this to our attention.
While we regret that we didn’t earn your business this time, we’re glad you found a solution that worked for you and wish you all the best with your new vehicle.
Nissan Garage Bristol
Just bought Nissan car from Wessex Bristol. Car well presented, Oliver White, salesman, was amazing. Helpful, polite, well up on his job. Was a pleasure to meet him. If there was a star rating above 5 he would have it. Keith & Heather Moody
October 8, 2025
Unprompted review
Reply from Wessex Garages
Thanks so much for the lovely review! We're thrilled to hear you're happy with your new Nissan and that Oliver made the experience such a positive one. He really is a star, and your kind words will mean the world to him.
It was a pleasure having you at Wessex Bristol, and we hope you enjoy every moment with your new car. If you ever need anything, you know where we are!
All the best,
Tracy Griffiths
Head of Marketing & Online
Great service making me feel that I trusted them
The service I had from them and Chris was second to none. Chris answered all questions I put to him. He was pleasant and courteous.
September 26, 2025
Unprompted review
Reply from Wessex Garages
Thanks a lot for the great feedback! We're so glad to hear Chris looked after you so well he’s a real asset to the team and always happy to help.
It’s lovely to know you had such a smooth experience with us. If there's anything else you need, just give us a shout!
Best wishes,
Tracy Griffiths
Head of Marketing & Online
Had a great experience at cardiffs…
Had a great experience at cardiffs Wessex garages with my grandfather from the help of a nice young lad Justin, very welcoming and showed us around few cars that my grandfather picked out of interest, thanks for your customer service Justin
September 29, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your lovely review and for visiting Wessex Garages Cardiff with your grandfather. We're delighted to hear that Justin made you both feel welcome and took the time to show you around the vehicles of interest. His friendly approach and attentiveness truly reflect the customer-first values we pride ourselves on.
We’ll be sure to pass on your kind words to Justin he’ll be thrilled to know he made a positive impression. Thanks again for choosing Wessex Garages, and we hope to see you both again soon!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Dealt with Josh Gibbs from the Cardiff…
Dealt with Josh Gibbs from the Cardiff branch at Wessex garages, a pleasure to deal with, made it nice and easy kept me updated throughout and top tier customer service! Many thanks Josh
September 27, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words and for sharing your experience with Josh Gibbs at our Cardiff branch. We're thrilled to hear that Josh made the process smooth, kept you well-informed, and delivered top-tier customer service throughout. He’s a valued member of our team, and feedback like yours truly reflects the dedication we strive for at Wessex Garages.
Thanks again for choosing us we look forward to welcoming you back in the future!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Excellent customer service
A very big THANK YOU to Hamid at Wessex Kia in Gloucester in the Service team. He is a credit to your company.
I arrived just as he was going on his lunch break but saw me anyway. The Kia we have is new to us and this is our first service. We came to Gloucester Kia as they had helped us with an issue after we had bought our car (from another dealer) and found it didn't have a service history. Although they couldn't help directly they helped us locate the original dealership and by a miracle, the service history was held there! Another Kia garage had just said they couldn't help but Wessex went above and beyond.
This has been my experience again today where Hamid helped save on the cost of yr 3 and 4 services and MOTs. He spent 30minutes chasing the best options for me from Kia HQ. I couldn't ask for a better customer service. Thank you.
September 26, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your generous feedback and for sharing your experience with us at Wessex Kia Gloucester. We're absolutely delighted to hear how Hamid went out of his way even during his lunch break to support you with your first service and ensure everything was handled with care and efficiency.
Hamid truly exemplifies the values we hold dear: dedication, empathy, and a genuine commitment to helping our customers. It’s fantastic to know he was able to assist not only with your service but also with resolving the service history issue and securing the best options for your future MOTs and servicing.
Your kind words mean a great deal to us, and we’ll be sure to pass them on to Hamid and the wider team. Thank you again for choosing Wessex we’re proud to have earned your trust and look forward to supporting you again in the future.
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
book a service at 11 get the service at 5 hours later
I booked my MINOR service 2 months ahead, when I arrived they had trouble finding the booking for which I had a reminder email and a confirmation email I ticked the box to say I would wait, I was booked for 11:00 so I arrived at 10:30 I returned at 14:00 to be told it hadnt been done yet then at 14:15 I was told it would be taken in the workshop next so I took a walk and returned at 15:30 to be told it still had not been done by this time I had been waiting for for over 4 and a half hours and was going to have to wait another hour so I gave up and took the car away. Being busy is not an exscuse for poor service. I will use Platinum Nissan next time.
September 24, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your experience, and please accept our sincere apologies for the inconvenience caused during your recent visit. We completely understand how frustrating it must have been to wait for several hours, especially after booking your service well in advance and receiving confirmation.
This is not the level of service we aim to deliver, and we’re genuinely sorry that we fell short. Your feedback has been shared with the relevant team so we can investigate what went wrong and ensure this doesn’t happen again. Being busy should never compromise the quality of our customer care, and we’re committed to learning from this to improve our processes.
We appreciate your honesty and regret that we’ve lost the opportunity to continue supporting you. If you’d be open to it, we’d welcome the chance to make things right.
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Buying a new EV from Wessex Garages, Gloucester
We have just purchased a new Kia EV3 from Wessex Garage in Gloucester. They kindly conducted the viewing/testing at our home - about 10 miles from their premises. In fact we actually caused them to come twice! Monika, the sales executive, was very knowledgable about the vehicle and the purchase process. She was also quick to pick up on any concerns we expressed, putting us at ease on each occasion. We were able to have a better test on the second visit and again Monika ensured that we were happy with every aspect of the experience. Her descriptions, explanations and tuition helped us to understand the vehicle to the extent that we made the deal right there! Many thanks Wessex and Monika in particular for her patience in dealing with elderly buyers!
September 18, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your thoughtful review and for choosing Wessex Garages Gloucester for your new Kia EV3! We're delighted to hear that Monika was able to provide such a personalised and reassuring experience even going the extra mile (twice!) to ensure you felt confident and comfortable with your decision.
Monika’s dedication, product knowledge, and attentiveness truly reflect the values we strive for across our team, and it’s wonderful to know she made the process smooth and enjoyable for you. We especially appreciate your kind words about her patience and clarity it means a lot to us.
We hope you enjoy every moment with your new EV3, and we’d be honoured to support you again in the future. Thank you once again for your trust and recommendation!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Recently bought my hyundia tucson n…
Recently bought my hyundia tucson n line s from wessex garage Newport. Fantastic buying experience and very friendly staff. Service was brilliant, simple, helpful and very quick as I needed to get back to the west midlands. Would definitely recommend to anyone, very happy with car which was presented immaculately. Fantastic service all round and would buy from again in the future. Thanks everyone for making this buying experience so good.
August 21, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words and fantastic review! We're thrilled to hear that your experience purchasing the Hyundai Tucson N Line S from Wessex Garages Newport was smooth, efficient, and enjoyable. Our team takes great pride in delivering friendly, helpful service and ensuring every vehicle is presented immaculately so it's wonderful to know we met your expectations.
We're especially pleased that we could accommodate your need for a quick turnaround and make your journey back to the West Midlands seamless. Your recommendation means a lot to us, and we’d be absolutely delighted to welcome you back in the future.
Thanks again for choosing Wessex Garages enjoy every moment with your new Tucson!
Warm regards,
Tracy Griffiths
Head of Marketing & Online Sales
Wessex Garages
Good service let down by after-sales experience
I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator on the kia connect app which links to your car. After many days, I was advised saleman had family issues but as email was copied to colleagues, it should have been dealt with. Explanation was 'Kia is aware that this warning is coming up in the app. However this is an issue with the app and the batteries are fine' which is a worry as customers on Forums having same problem months ago and needing new batteries. What else in the app isnt working? Was response because two year expiry on battery waranty is fast approaching? Has left me feeling a bit deflated after such a fantastic experience and otherwise fantastic car.
August 29, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing your detailed feedback and for choosing the Sportage GT-Line we’re pleased to hear that your overall purchasing experience was fantastic and that you’re enjoying the car.
We are very sorry for the delay in responding to your post-purchase query and completely understand your concerns about the Kia Connect app warning. While it’s reassuring to know that the batteries are not faulty, we appreciate how frustrating it must feel to receive an alert without clear resolution, especially so close to the battery warranty expiry.
Your comments have been shared with our team and with Kia so that we can review the communication process and ensure that customers receive timely, clear updates in future.
We’re delighted that you are enjoying your Sportage overall, and we’d like to reassure you that we’re here to support you. Should you have any further concerns or would like us to inspect your battery for peace of mind, please do get in touch and we’ll be happy to arrange this.
Delighted with my recent purchase
Delighted with my recent purchase of a Qashqai from Wessex - Cardiff. Throughout the transaction Ieuan was superb; he was polite, courteous and addressed all my queries. All arrangements went smoothly, and the car beautifully presented when delivered. I am delighted with my investment and do not hesitate to recommend Wessex Garages
September 9, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing such wonderful feedback! We’re thrilled to hear that you are delighted with your new Qashqai and that Ieuan provided such excellent service throughout the process.
We’ll be sure to pass your kind words on to Ieuan and the team at Wessex Cardiff they will be so pleased to know they made your experience a smooth and enjoyable one.
We wish you many happy miles in your new car and look forward to welcoming you back in the future.
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