I redently purchased a Sportage GTLine which was nearly two years old. The whole experience was generally fantastic, only let down by slow response to post purchase query on battery caution indicator... See more
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I purchased a used KIA car from their Newport showroom, and was looked after principally by Mo, who could not have been more friendly, knowledgeable and helpful, which has made the whole process a ple... See more
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We have just purchased a new Kia EV3 from Wessex Garage in Gloucester. They kindly conducted the viewing/testing at our home - about 10 miles from their premises. In fact we actually caused them to... See more
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Zoe at Wessex Garages was absolutely amazing from start to finish. She was so warm, friendly, and genuinely caring, nothing was too much trouble. She took the time to make my mum feel completely comfo... See more
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Company details
Written by the company
At Wessex Garages, we take a straightforward approach to everything we do. We promise to offer knowledge, trust, transparency and value for money in all areas of our business – and that’s why we have become a leading destination for customers from across the South West, Wales and beyond. We have been retailing and servicing vehicles for over 30 years, and we use our extensive experience in the motoring industry to bring you the highest quality vehicles and exceptional customer service every day of the week.
Contact info
Pennywell Road, BS5 0TT, Bristol, United Kingdom
- 01179350000
- customerservice@wessexgarages.com
- www.wessexgarages.com
4.2
Great
766 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 2 weeks
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I have never used this garage and after…
I have never used this garage and after what I witnessed last night I never would.
Whilst waiting for my order in Yeovil McDonald's last night ( sept 11) , a middle aged gentleman wearing a Wessex Garages body warmer type jacket took a coffee stick stirrer from the condiments counter, on taking it he accidentally dropped it on the floor. Following this he just kicked it across the floor towards the counter and took another. I said to him ''are you not going to pick that up and put that in the bin?". Where he replies to me with ''na they will do that''. I guess meaning the staff will pick it up. I replied to him with "yes, that's the attitude", being sarcastic.
With this in mind, I understand that it is not the companies fault for his actions, but perhaps when you are wearing company branded work wear you should have a little more respect. As for the company, possibly when their logo states 'the intelligent choice', they should look to employ more intelligent staff.
September 11, 2025
Unprompted review
Reply from Wessex Garages
Thank you for bringing this to our attention. We are very sorry to hear about the behaviour you witnessed and completely understand why it left such a poor impression of our business.
Although this incident happened outside of our premises, we take matters like this seriously especially when someone is wearing company-branded clothing. We expect all team members to act professionally and respectfully at all times, as they represent Wessex Garages both in and out of work.
We will investigate this internally and address the matter with the individual concerned. Your feedback is valuable and will help us remind our staff about the importance of maintaining high standards of conduct in public.
Thank you again for taking the time to share your experience – we appreciate the opportunity to put this right.
Thank you
Tracy Griffiths
Head of Marketing & Online
Outstanding Service by the sales team
We bought a 2nd hand vehicle from Wessex Mazda and we were more than impressed with the professionalism from the sales team, especially Clayton and Joe, absolutely brilliant, from initial sales to hand over. All promises were delivered and exceeded with the additional service and work carried out to the vehicle prior to collection. I have bought vehicles from various German vehicle dealerships and not received the quality of service I received by Wessex, first class all round, will definitely recommend them to friends and family.
September 8, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that your experience with Wessex Mazda and particularly with Clayton and Joe was such a positive one. It’s fantastic to know that everything from the initial sales process to the handover exceeded your expectations and that the additional service and work carried out on the vehicle made a difference.
Your kind words about our team and service mean a lot, especially given your previous experiences with other dealerships. Recommendations from happy customers like you are the highest compliment we can receive, and we truly appreciate your support.
We hope you enjoy your new vehicle and look forward to welcoming you back in the future!
With a referral from the AA I went here…
With a referral from the AA I went here as I was on holiday and had another 6 weeks of touring.
A sensor was fitted to the rear wheel and although the warning light was not stpped I was told that it would be left on to prompt me to get the opposite back wheel sorted.
My brother in law, a mechanic says the repair done was with a sub standard part and the light left on cos they knew and couldn’t resolve.
Wish I had seen these reviews earlier. Goodbye £135
July 3, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing your wonderful feedback! We’re thrilled to hear that you’re delighted with your new Qashqai and that Ieuan provided such polite, courteous, and helpful service throughout the process. It’s great to know that everything went smoothly and that your car was beautifully presented on delivery.
Your recommendation means a lot to us, and we hope you enjoy every mile in your new car. We look forward to welcoming you back to Wessex Garages in the future!
Motability Sportage Breakdown Support
My Motability Sportage required recovering to Gloucester on 28/7/25. The car was initially investigated without consideration of the RAC report and we were incorrectly informed it was fixed on 4/8/25. On 14/8/25 we were told it needs to go on diagnostics and the earliest available slot was 11/8/25. On 18/8/25 I visited Gloucester and explained that my Motability car is adapted and that the hire provided by RAC cannot be driven by me, therefore could my case be escalated. By 27/8/25 I have heard nothing. Wessex Gloucester seem incapable of basic customer service communication and support of Kia vehicles they happily sell you on the scheme……. So a month in we are still waiting to find out what’s wrong with it, let alone fix it. I cannot recommend they have a Kia Motability franchise.
August 4, 2025
Unprompted review
Reply from Wessex Garages
Thank you for sharing your experience, and I want to sincerely apologise for the delays, miscommunication, and inconvenience you’ve faced with your Motability Sportage. I completely understand how important your adapted vehicle is for your independence, and I regret that our service has not reflected the standards you rightly expect from us.
I appreciate you raising this with us directly, as it gives us the opportunity to put things right. I will escalate your case immediately and ensure that your vehicle receives priority attention. I will also arrange for one of our team to keep you updated regularly so you are not left without information again.
Your feedback is invaluable, and we take it seriously. It will be shared with the management team so we can strengthen our support for Motability customers and improve the communication you should always receive.
Thank you for your patience to date I will personally ensure we do everything we can to resolve this quickly and get you back on the road.
Thank you
Tracy Griffiths
Head of Marketing & Online
Good service
Had my car in for a service, Claire delt with my car, service went ok and called to say a tyre was needed, she arranged this to be done and car was handed back at the close of business, she had my car cleaned as well for me
Good job Claire , keep smiling and keep up the good work
August 22, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind feedback! We’re delighted to hear that Claire looked after you so well and kept everything running smoothly with your service. It’s great to know the tyre replacement and car clean added to the experience. We’ll be sure to pass your kind words on to Claire she’ll be thrilled! We really appreciate you taking the time to share this, and we look forward to welcoming you back again.
Nissan patchway
Nissan Bristol
Fantastic all round service from Samuel
From start to finish fantastic job
August 16, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words! We’re delighted to hear you had a fantastic experience with Samuel from start to finish. We’ll be sure to pass on your feedback to him it will mean a lot. We really appreciate you taking the time to share this and look forward to assisting you again in the future.
Jonathan R in Cardiff made the purchase…
Jonathan R in Cardiff made the purchase of my car so easy. He’s very knowledgeable as well as efficient. Would definitely recommend.
July 18, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words! We're thrilled to hear that Jonathan made your car purchase experience smooth and enjoyable.
His knowledge and efficiency are truly appreciated, and we will pass along your feedback.
Thanks again for recommending us!
Thank you
Tracy Griffiths
Head of Marketing & Online
I visited their Bristol showroom last…
I visited their Bristol showroom last month with Andreas just to browse as I was interested to change my 7 year Audi car. I was approached by a young man called Oliver White. He was very courteous and made no attempt to sell me anything. He listened to my requirements and came up with some suggestions. At no point did I feel pressured to make a decision. After my decisionOliver left the Communication open regarding my purchase and was very accommodating, especially as I wanted reassurance in that the car I had chosen was the right one for me. I highly rate their customer service and the way they communicate by sending a short video or follow-up calls after the sale to see how things are going. I will highly recommend this establishment for anyone interested in buying a car, either new or used.
June 20, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your experience with us. We're delighted to hear that your visit to our Bristol showroom with Andreas was a positive one, and that Oliver White made such a strong impression. We pride ourselves on a no-pressure, customer-focused approach, so it's great to know Oliver took the time to listen, offer thoughtful suggestions, and keep communication open throughout your journey.
We're also pleased to hear that our follow-up service and video updates added to your confidence and satisfaction. Your recommendation means a great deal to us, and we truly appreciate your trust. We hope you’re enjoying your new car and look forward to welcoming you again in the future.
Thank you
Tracy Griffiths
Head of Marketing & Online
I I had Minas work on my Note
I I had Minas work on my Note, it needed a new hub assembly. He submitted a video of the underside to highlight the tyre issues. It prompted me to renew my old tyres and demonstrated the aftercare that is a part of the Nissan family. Liam was very helpful in explaining all these items to me. You obviously have a strong team at Hayes Way and as a new customer to your depot, I felt cared for, both in person and after sales care package. I would recommend any Nissan owner to use your local dealer. Thank you.
June 26, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for taking the time to share your experience with us. We're delighted to hear that Minas was able to identify the issue with your Note and provide a clear explanation through the video, which helped you make an informed decision regarding your tyres.
It's also wonderful to know that Liam supported you throughout the process and that you felt well looked after both during your visit and through our aftercare services. At Hayes Way, we take great pride in providing exceptional service and ensuring that every customer, especially those new to our depot, feels confident and valued.
Your kind words about our team truly mean a lot to us, and your recommendation is greatly appreciated. We look forward to welcoming you back in the future and continuing to care for your vehicle as part of the Nissan family.
Very disappointing!
We took delivery two weeks ago of a 2024 Kia Xceed from Wessex Garages, Cardiff. The car itself (touch wood) has been fine. However, the experience has been dire.
They were very attentive when we agreed to buy the car, very keen for us to sign the order documents. After we had made the commitment it was like wading through treacle, and once we had transferred the funds the treacle became thicker.
The car was delivered later than promised. We have emails to say the car will be delivered with a full tank of fuel, this did not happen. We are still waiting for them to rectify this. It always seems to be us that has to chase the salesman. A simple gift or fuel card to compensate would suffice. £40 of fuel is nothing in the scheme of things when you have just paid over £20k for a car, but its the principle.
Realised after two weeks that we still have not received the registration documents. So we have just come off the phone to DVLA who have informed us that the car is still registered as ‘Trade’. This is worrying as a stipulation of the insurance is that the car is registered in the policy holders name.
I have deliberately waited this long before posting a review so that the company has had a chance to put things right……we are still waiting.
June 14, 2025
Unprompted review
Reply from Wessex Garages
Good Afternoon,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration and disappointment you've encountered since taking delivery of your new Kia XCeed. Your feedback is both important and concerning, and it’s clear that we’ve fallen short of the standard of service we aim to provide.
I want to personally apologise for the delays, the lack of follow-up communication, and the issues surrounding the fuel promise and registration documents. These are not the kind of experiences we want any of our customers to have, especially after making such a significant purchase.
Please rest assured that we take this matter seriously. I would like the opportunity to investigate this further and ensure everything is resolved quickly and properly, including the registration status and the promised fuel. We absolutely agree that it's not about the value, but about the principle and the trust you place in us as a customer.
If you're happy to, please contact the General Manager Jamie Hutcheon via jamie.hutcheon@wessexgarages.com.
Thank you again for your patience, and I hope we can turn this experience around for you.
Kind Regards
Tracy Griffiths
Head of Marketing & Online
Great service and communication
Great service and communication. Good choice of vehicles. Ieuan explained the features of the car on the test drive. Professional and friendly
June 14, 2025
Unprompted review
Reply from Wessex Garages
Thank you for the wonderful feedback! We're thrilled to hear you enjoyed the service and vehicle selection. It's great to know Ieuan made your test drive experience both informative and enjoyable. We appreciate your kind words and look forward to seeing you again!
Purchased a car with Harry being my…
Purchased a car with Harry being my sales person. Harry went out of his way to help me. A lovely salesman, not at all pushy, love my Nissan juke. I would buy all my future cars from this company.
June 6, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words! We're delighted to hear that Harry provided such a helpful and pressure-free experience. It’s great to know you’re loving your Nissan Juke! We appreciate your trust and look forward to helping you with all your future car needs. Enjoy the drive!
Wonderful experience at Bristol
I rarely write reviews and tbh they have only been for bad customer service, but I felt I had to write a review about Ricky.
We popped in yesterday to Wessex Nissan Garage Bristol to see if we could have a quick look at a car we were possibly interested in and were greeted by Ricky. He was so friendly and helpful, engaging and made us feel very welcome. He enabled us to have a look at the vehicle and everything about how we were treat encouraged us to book an appointment to purchase the car. Needless to say today's visit was just as perfect and we signed the paperwork all because of a wonderful young salesman. I highly recommend looking for him if you are popping into Nissan and I genuinely am looking forward to collecting our car so that we see him again
June 5, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for taking the time to share such a lovely review especially as someone who rarely leaves them!
We're absolutely delighted to hear that Ricky made such a positive impression on both of your visits to Wessex Nissan Bristol.
Ricky takes great pride in delivering a friendly and welcoming experience, so it’s incredibly rewarding to hear how his approach helped make your car-buying journey enjoyable and effortless. We'll be sure to pass on your kind words — it will mean a lot to him!
We’re thrilled that you’ve chosen your new car with us, and we look forward to welcoming you back when it’s time to collect it. If there’s anything you need in the meantime, please don’t hesitate to get in touch.
Tracy Griffiths
Head of Marketing & Online
Excellent Customer Support from Nissan, Newport
I have a Nissan X-Trail from Nissan - Wessex Garages, Newport, South Wales. I have been in possession of this vehicle for more than a month. When I received the vehicle, I was informed of my purchase - I have now received the Car Mats and appreciate the excellent Customer Support from Sam Williams - delivering the Car Mats in his own time. Thank you, Sam, for your continued support.
April 23, 2025
Unprompted review
Reply from Wessex Garages
Thank you for your patience. I just wanted to let you know that I'm currently looking into the matter regarding the car mats for your Nissan X-Trail.
I understand you've been waiting some time, and I appreciate your understanding. I will follow up with the relevant team and get back to you with an update as soon as possible.
Kind regards,
Tracy Griffiths
Head of Marketing & Online
Absolutely shocking customer service…
Absolutely shocking customer service standards (Hayes Way & Pennywell Rd)
Purchased a used three year old Qashqai with extended warranty and service plan from this dealership in 2022.
NEVER AGAIN!
The list of issues we have had with the vehicle is endless. And surprise surprise, this dealership has tried to claim more often than not that the issues were not covered. When challenged have most mostly backed down. On one occasion we had to call the warranty company in front of them for them to accept that a software issue effecting the Adblue was a warranty covered fault. The only reason we still deal with them is we have paid for the service plan and extended warranty. The only time we felt we got good service from this garage was when they were selling us the vehicle. Once this expires we will be selling the car and we never buy another Nissan or ever use this franchise again!
We have had so many wasted journeys to them after making booking with courtesy car only to turn up and find one isn't available.
On a footnote, the build quality and reliability of the Qashqai (2019) is shocking. I am mechanically trained and been driving cats and motorcycles for over 25 years. I have never experienced such unreliability in a vehicle.
To list just a few of the issues we have had:
Software fault affecting Adblue (not detecting refilling of system)
Wires to offside rear wheel ABS sensor broke (garage claimed rodent damaged) £312 to replace
Nearside front door unable to open from inside, once repaired the window now tilts in runners and works at a snails pace.
Currently dealing with them for Offside rear window will go down but won't go up via control in back, only works from drivers controls which they are disputing is covered under the warranty. And, ClimateI control system fault where no adjustments to fan speed can be made and system blows at lowest setting.
The car creaks and rattles from trim in front and rear.
May 23, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share such detailed feedback. I’m truly sorry to hear about the ongoing issues you've experienced with both your Nissan Qashqai and the service you’ve received from us. This is certainly not the level of service we strive to provide, and I completely understand your frustration.
It’s incredibly disappointing to hear that you’ve had multiple instances where you felt the service was lacking, particularly when it came to warranty claims and the availability of courtesy cars. The situation you’ve described does not reflect the standards we expect from our team, and I want to assure you that your concerns are being taken seriously.
Regarding the specific issues with your vehicle, I’m very sorry that there have been so many challenges and that you’ve had to repeatedly follow up with us. I completely understand how frustrating this can be, especially when you are relying on us to honor the extended warranty and service plan you’ve purchased. I’ll be looking into these matters further to ensure that they are resolved appropriately and that you feel fully supported moving forward.
Please be assured that we are committed to improving both the quality of our service and our communication with you. I would be grateful if we could arrange a time to discuss your experience further and work toward a resolution. We want to restore your confidence in our team and our brand.
Thank you for your patience,
Tracy Griffiths
Head of Marketing & Online
A great experience
A very relaxed, unpressurised experience. The sales team were very friendly and knowledgeable. I have no hesitation in recommending them.
May 21, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for your kind words! We're really pleased to hear that you had a relaxed, unpressurised experience with us, and that our sales team made you feel welcome and well-informed.
It means a lot to know you’d recommend us—word of mouth is so important, and we truly appreciate your support.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Wishing you all the best with your new vehicle!
Tracy Griffiths
Head of Marketing & Online
Nice people and good cars
Went in to have a look at a Sportage in Wessex Newport, and we ended up buying a car there and then. Harry was very nice and very helpful, no hard sell, he was the reason we made the purchase, and we got a good deal on our old car as well.
May 17, 2025
Unprompted review
Reply from Wessex Garages
Thank you so much for taking the time to share your experience! We’re thrilled to hear that your visit to Wessex Newport turned into a new car purchase — and even more pleased to know Harry made such a positive impression.
It’s great to hear that you felt no pressure and that you were happy with the deal on your part exchange. That’s exactly the kind of experience we aim to provide.
We’ll be sure to pass your kind words on to Harry — he’ll be delighted to know he helped make the difference.
If there’s anything you need going forward, we’re always here to help. Enjoy your new Sportage!
Tracy Griffiths
Head of Marketing & Online
I was offered exactly what I needed
I was offered exactly what I needed, at a price i could afford. The Sales Staff were extremely knowledgeable & advised me without bias. Follow up calls, to check i was happy, nothing was too much trouble
May 7, 2025
Unprompted review
Reply from Wessex Garages
Thank you for your lovely review. We’re so pleased to hear that you were offered exactly what you needed, at a price that worked for you. It's great to know our sales team provided knowledgeable, unbiased advice and continued to support you even after your purchase.
We believe that customer care doesn’t stop once the deal is done, so it’s fantastic to hear that our follow-up made a positive impression.
If there's anything more we can do, now or in the future, please don’t hesitate to reach out.
Thanks again for choosing us — we truly appreciate your custom.
Tracy Griffiths
Head of Marketing & Online
Poor culture of customer service
Poor culture of customer service. Repeated disappointments over the years.
We’ve experience consistently bad service from Wessex Garage in Gloucester. Feels like they have a really poor customer culture. They don’t seem to care, don’t call you back, have repeatedly failed to rectify problems with our car, have needed chasing to complete things, no cleaning/hoovering of car when serviced (despite v expensive service plan taken out) and are cold and dismissive when challenged.
It’s interesting scanning through these reviews for Wessex. It’s really notable how Wessex Gloucester really lets the Wessex company/brand down. Sort it out Wessex.
We now drive to Hereford Kia - Gravells. Much better. Customer focused, professional and competent.
January 1, 2025
Unprompted review
Reply from Wessex Garages
Thank you for taking the time to share your experience. I'm very sorry to hear about the repeated disappointments you've had with Wessex Gloucester, and I want to assure you that your feedback has been heard and taken seriously.
What you’ve described—missed follow-ups, unresolved issues, and a lack of basic service expectations—falls far short of the standard we aim to provide. I completely understand how frustrating this must have been, especially over a prolonged period, and I sincerely apologise for the inconvenience and dissatisfaction caused.
It’s clear we’ve let you down on several occasions, and for that, I’m truly sorry. We are actively reviewing our internal processes and customer service culture at Gloucester, and feedback like yours plays a vital role in helping us improve.
While I understand you've now chosen to go elsewhere—and respect that decision—I would welcome the opportunity to speak with you directly, should you wish to share more detail or allow us the chance to rebuild your trust.
Thank you again for your honest comments. They’ve been shared with the Gloucester management team, and we are committed to making real changes.
Tracy Griffiths
Head of Marketing & Online
Mazda Pennywell Rd
Pennywell Rd staff were really helpful and friendly there is also a variety of different make second hand cars available and they all seem to be is very good condition
The site is really easy to get to and there is a separate customer car park with lots of space so I didn't feel like I had to rush to move or watch my car while tring to look at a new one
May 10, 2025
Unprompted review
Reply from Wessex Garages
Thank you for your kind words and for taking the time to share your experience with us at Pennywell Road. We're so pleased to hear that you found the team friendly and helpful, and that you appreciated the range and condition of our used cars.
It’s also great to know the site layout and spacious parking made your visit more relaxed — we aim to create a stress-free environment where customers can take their time and feel comfortable.
We really appreciate your feedback and hope to welcome you back again in the future. If there’s anything else we can help with, just let us know!
Tracy Griffiths
Head of Marketing & Online
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