Wessex Garages Reviews 

As a first-time car owner who got my vehicle through Cinch, I was genuinely excited and proud to have my own car — a big milestone for me. When Cinch referred me to Wessex Garages Nissan Gloucester for an ADAS repair, I never imagined the experience would leave me feeling so completely let down, frustrated, and disheartened.

From the moment I arrived at Wessex Garages Nissan Gloucester, the treatment was cold and dismissive. I was told there was no appointment for me in the system and spoken to with a tone that made me feel like I didn’t belong — especially compared to how warmly other “new” customers were being greeted. I began to question whether this treatment was because I came via Cinch and wasn’t buying a new car directly — or even because I’m a woman, unfamiliar with how garages work and simply trusting them to do the right thing.

When I returned for my rearranged appointment, I completed all the paperwork and left my car with them. The treatment this time was no better — just the same dismissive attitude but from a different member of staff. They kept insisting that I would need to pay for the repairs myself because, according to them, Cinch wouldn’t cover the cost. I showed them written proof from Cinch confirming that the repair would be fully covered under my warranty, but they still pushed back, saying they wouldn’t accept the repair unless I agreed to pay at the end. Feeling pressured and frustrated, I signed the documents stating so — only because I was confident Cinch would honour the warranty, which they thankfully did in the end.

After picking the car up, I discovered that the SD card — which runs my navigation system — had mysteriously vanished. My navigation had worked perfectly before, and now the system showed an error. I immediately tried to contact the garage, but they didn’t answer the phone for days. Initially, I thought it might be because it was the weekend — but I later found out that they do work weekends, which only made the silence more frustrating.

I even contacted Cinch, who said all they could do was message the garage to call me back — which, of course, never happened. Eventually, I got through to someone at the garage who promised to follow up — but no one ever did. I had to chase them again, only to be told they “didn’t remove the SD card” and that there was nothing they could do. No accountability, no investigation — just denial and dismissal.

What makes this worse is that I clearly must have appeared like an easy target — a young, first-time car owner, trusting the process, not knowing how garages work. It honestly feels like the SD card was removed from my car and they thought I wouldn’t notice or couldn’t do anything about it. And now I’m left with no SD card, no working navigation system, and zero support from Nissan or Wessex Garages.

This entire experience has left me with a sour taste not only for Wessex Garages, but for the Nissan brand and car servicing in general. I now feel completely hopeless about taking my car to any garage in the future — constantly worried I’ll be dismissed, ignored, or taken advantage of again. What should have been a proud and exciting journey with my first car has turned into one filled with stress, mistrust, and disappointment.

I hope others — especially first-time drivers or those referred by third parties — take this as a warning to be cautious and to document everything. I wouldn’t wish this experience on anyone.
After going through all of this, I decided to read through other reviews of Nissan UK — and sadly, I now realise my experience isn’t an isolated one. It’s extremely disheartening to see that others have also faced poor treatment, lack of accountability, and inadequate customer support.

As someone who was excited to be a first-time Nissan owner, this experience has completely shattered my confidence in the brand. I never expected to feel so dismissed and unsupported. What should have been a positive and proud milestone has instead made me anxious about ever trusting a dealership or service centre again.

Wessex Garages Nissan Cardiff were great because I recieved an incredible experience from first walking through the doors to driving away in my brand new car.
Ieuan Thomas was exceptional! Very friendly, polite & helpful. He explained everything to me, answered all of my questions and concerns & made the process so straightforward & easy.
Joe was extremely polite and knowledgeable about cars. I learnt a lot in that 15 minute test drive! He was so polite & guided me through everything whilst I test drove the vehicle.
Austin was also fantastic! He was charming and friendly and helped me with the financial side of the process which was so straight forward. He got back to be straight away with various further queries that I had.
Overall, I couldn't fault a thing! They couldn't do enough for me and I'm definitely going to be returning in a few years time for my next car. Thank you all so much!!! You all work so hard & you are an asset to the company!
See you in a few years 😊

I’ve recently bought a Nissan Qashqai from Wessex Motors Cribbs Causeway and the service I was given was excellent. There wasn’t any pressure to buy the car and many questions I asked were answered professionally. The main two people I dealt with were Olly and Joe who I must say were extremely knowledgeable and professional in their approach to sell me the car that I required. Everything I needed to know about the car was thorough which is always helpful. A truly five star service. Phil Kembery.

Wessex dealership are very helpful and friendly. They have lovely sales people and are easy to deal with and are not too pushy.

Great experience at Wessex Nissan at Cribbs Causeway, Samuel Brown was excellent and very knowledgeable

Great experience from start to finish. Andrew was very helpful and pleasant. Went through all the details of the purchase and process with me. The only downside was a tyre kept deflating (very slow puncture) but that was rectified within hours of reporting the problem. Very happy with the new car.

Excellent customer service. Very helpful from start to purchase of car.

I'd recommend Wessex Garages Nissan Cardiff because my experience was outstanding. I travelled a long distance, so all but the final handover was either phone call or Web based.
There was no pressure and I was reassured through the whole process. Ieuan was great and I would recommend buying from him and this dealership in general. I felt very valued as a customer.

We came in Jan 25 to order our new vehicle a
Mineral Blue Sorento Jed Powell our sales executive
talked us through all the options available and answered all our questions.
Despite delays due to in unforseen circumstances beyond anyones control we were kept updated on
any changes.
The vehicle arrived and all efforts were made to have a speedy turnaround to enable us to use it for our pre-booked holiday.
Many thanks must go to Jed for his professionalism, his extensive knowledge of the Kia vehicle range and his
courteous reassuring manner in dealing with us throughout the process. He is a credit to Wessex Garages.
The Sorento is everything and more than we expected, well worth waiting for. Thank you to all involved.

For over two years we have been trying to get Wessex to fix a faulty infotainment system in our Mitsubishi Outlander. Wessex agree it is a known fault that should be fixed under warranty but for two years we have been told that parts are on order, appointments will be made, but it never happens. My partner and I have chased consistently, even visiting in person, but we keep getting the same story. Over two years later we are having to escalate through ombudsman and consider the county court.

I would like to say a massive thank you, to Melanie Ambrose for the wonderful customer service we received at the Hadfield Road showroom, when choosing our new car. Mel was professional, knowledgeable and friendly. She made buying a car hassle free from start to finish. Our sincere thanks for first class customer service.

The staff were friendly, informative and not at all pushy.

What can I say I decided to go for my next mobility car the Nissan juke the sales rep who’s name is curtis Tomlinson made me feel welcome and at ease during the sale of my next mobility car he kept me up to date with everything always got back to me if he was with other customersI such a lovely man I would recommend to any one to pop into there show room in Newport and speak to curtis Tomlinson I want to say a massive thank you for your service from Clare Holland

The Newport showroom is fab. My salesman Jed was very polite and professional and dealt with an onslaught of questions in my pursuit of buying a Kia Ceed. I was dealt with efficiently and can’t fault the service at all. Was offered a full car inspection more than once and a decent test drive and I’m confident that my sales rep will go over everything with me again on day of pickup. I feel confident and happy on having made this big purchase. Many thanks.

Just collected my Mazda MX-30 REV, great service from start to finish from Mark and Gary. They were always in contact to keep me updated and made the whole experience really enjoyable. This is the second car we have had from them and I will definitely be going back. Thank you.

Having just picked up my new car from Wessex Kia Newport, I just wanted to say a big thank you to Jed Powell who has looked after my husband and I throughout the new car buying process. Jed has been professional, informative and really helpful in answering and questions we had. I can't recommend him enough. Thank you!

Bought a Kia from Wessex Gloucester in June 2024. At time of sale we were promised some car accessories as an incentive. Despite chasing several times, these have never materialised 8 months later. More importantly it’s virtually impossible to contact anyone as they are never available and the promised return call backs are a way to fob you off. Kia may offer you a seven year warranty but what good is that? Have been extremely disappointed with the after service by Wessex. Despite their recorded message emphasising how much they value customer service, it’s just empty words. One of the worst customer service providers I’ve come across. Be ware.

I’m not easily impressed, but I have to say that Wessex Kia Newport has truly exceeded my expectations. This is largely thanks to the exceptional service from Jed Powell, who has been outstanding from start to finish.

From our first conversation to the moment I picked up my new Kia EV6, Jed has been professional, attentive, and incredibly supportive. He kept me informed every step of the way, ensured I got a fantastic deal, and made the entire process seamless. His dedication made me feel genuinely valued as a customer.

A huge thank you to Jed and the entire Wessex Kia Newport team—it’s a great feeling to finally have the car I’ve always wanted!

Claire was the person who helped with my car- MOT and service at Kia Bristol. Honestly in all 14 years living in the UK she provided the best, the most interesting and nice service I have ever experience. She helped with everything what I requested about the car, she was very nice professional smile and laugh too. I can not recommend Claire enough. She is definitely a person who I will be request every year for helping with my kia car

Excellent service from start to finish. Sam and Aaron were really helpful listened to our needs and provided sound advice enabling us to make an informed decision regarding our new Qashqai specification etc. Highly recommend them.