Westbournemotors Reviews 

Job booked at 1.30pm Was told the ETA was 2.45, but waited until 4pm. Rep tried his best to fix my car, but by 6pm his attempts failed. He then had to leave me because he told me the company refused to pay him overtime to take me to a garage. I then had to wait a further 2 hours for another rep to take me and my car the 20 miles to the garage. My breakdown lasted over 7 hours. It shouldn't have taken half that time. I do thank the two men who tried their best to help me. Westbourne motors do not deserve them.

Malcolm came to me exactly on time. I couldn’t move my ev to nearby charging point. He went above and beyond thinking outside the box to achieve a recovery and full recharge.Nice guy: great result!

Just found the real-life A-Team. Most of you might not be old enough to remember the TV series. MOB 152 Pierre (aka Mr. T) did a brilliant job in record time. Mark (aka HM) diagnosed the problem within 5 minutes—no complicated equipment needed. Very impressive. Westbourne Motoring (aka Hannibal), the team leader. Great job, guys.

Just experienced their service as part of support for a major rental company and AA. To say it was bad is an understatement. After many hours and untrue time estimates we were forced to abandon the car (didn’t feel like sleeping on the side of the road). Communication was pitiful, with hour plus waiting times to try to reach someone for status ( never did make it ). This company should not be in business.

Incredibly rude driver. Swearing at traffic, telling me to “F off”. Can’t imagine you’d want that sort of staff member towing your car after a breakdown if they’re so happy to abuse drivers whilst on the road. Laughable

Reg number: F (or E, couldn’t quite catch it) T24 JWC

John from Westbourne towed us to a garage yesterday bank holiday Monday after another breakdown service let us down .

He was quick to arrive calling me when he was on his way. He loaded us up quickly gave us some water and took us to a garage to get our tyre fixed.

John is friendly ,polite and gets on with his job. Just what you need in a stressful situation.
Highly recommend Westbourne motoring assistance and John.

Have just had a call out with Tarren from Westbourne to a recent breakdown I encountered.
Tarren contacted me literally as I put the phone down to Greenflag and gave me an eta which literally was spot on.
Proceeded to find the fault with my car and administered a temporary fix to enable me to drive to home where I’ve now booked the car in for full repair Friday.
Thank you so much Terran for being so helpful, friendly and sorry I follow the wrong rugby nation 🤣
An absolute credit to you guys at Westbourne.
Thanks again buddy

I was very happy with the service from Westbourne motor assistance they were reliable quick to fix my problem and contacted me when work was beginning I would highly recommend them if your car is broken down Steve the mechanic even pumped up my tires and checked oil and water over all a very good service

Started off well, turned up quite quickly and pulled the car off the grass, no real damage but instead of giving it back they put it on their truck and took it back to their YARD! They then charged for moving it, and storing it until the next day and we had to arrange to get there to get the car back. ABSOLUTELY NO REASON FOR THIS other than ramping up the charges. Hope police will choose someone else when contract is up.

DO NOT USE
so incredibly rubbish, they take ages to come out (5 hours+), rude and very uncaring attitude. arrived just to tell us the tyre was flat and there’s nothing they could do (which we mentioned in the call to begin with of course) didn’t come with a tyre (even though they said they would and we gave them info for what was needed) so then it was another 5 hour wait for recovery. We told them we needed recovery from the start but they told us they couldn’t send it as they have process to follow which seems ridiculous. Also they went to the wrong pick up address because they didn’t take care in taking it down correctly and then proceeded to take half an hour extra to get to the correct one (which was a 9 min drive away) to clearly stop to get McDonald’s on the way !!

Absolutely disgraceful.
Not able to get through to them, a two hour booking turned into a four hour window no sign of anyone for another 2 hours.
Not even a phone call to update , green flag unable to contact disgusting

Very thankful for the service I received. Aaron was scheduled to tow my car and immediately put me at ease in a very stressful situation. He arrived earlier than I was told to expect him, was efficient, professional, and friendly. Just what I needed. Thank you. Helen Greenhowe

After hitting another of our glorious potholes and making my car undriveable, the RAC sent Liam from Westbourne. He was exceptional, I have a very low slung car, which made it very difficult to load. He took incredible patience and care to ensure that eventually we managed to get the car onto the truck without any damage. He then also drove to the pothole and got out and took photos for me. He could not have been more professional, pleasant and did everything he could to make sure I got home. Although it took us a long time, I cannot fault his service or skill.

Excellent. David came from Swindon and replaced my flat tyre expertly. He was on time through start rescue. Thank you.

These guys are clowns. They agreed to come and get my car, text me to say call them, I waited 2h on their telephone lines only to be told they were too busy to come.

My experience with Westbourne Motors has been incredibly stressful and deeply disappointing. What was initially explained to me as a straightforward recovery and return of my vehicle turned into an ordeal that dragged on far beyond what was promised.
I was given clear assurances about when my vehicle would be returned, but those promises were repeatedly broken, and in the end my vehicle was returned 11 days later than I was told it would be. Each delay had a serious impact on my life and employment yet there was no sense of urgency or ownership from the company. When I called to ask for updates or to express my concerns, which took 1.5 hours to get through. I felt dismissed and spoken to as though my situation was an inconvenience rather than a legitimate issue that needed resolving.
What made the situation even worse was the complete failure to follow any kind of complaints procedure. When I tried to raise a formal complaint, it was not taken seriously and there was no clear process, acknowledgement, or attempt to resolve matters properly. This left me feeling ignored, powerless, and with no confidence that the company is interested in learning from mistakes or treating customers fairly.
Overall, the combination of broken promises, poor communication, dismissive attitudes on the phone, and the lack of any functioning complaints process has completely destroyed my trust in Westbourne Motors. I would not choose to use them again and would urge others to be cautious before relying on them.

So was wrongfully informed by AA that my recovery was going to be through these guys...so partially AA's fault but then found out that Westbourne Motors phone line is a premium rate number so I have an epic phone charge and they aren't even the guys recovering me.

When I first rang up I was 27th in the queue, got all the way down to 3rd and then got disconnected. Attempted again and was 13th, got all the way down to 3rd again and was disconnected again. Seems like a moneymaking scheme for them without them ever having to answer their phones! Absolutely predatory to charge an obscene amount when all people are trying to do is get recovered when their vehicle has broken down!

I pay annually to green flag and they have subtracted out to Westbourne motors. I have just been told that I will have to wait 4 hours. I have phoned back Green flag who have said that they will call me back after they get in contact with them. Dreadful service.

Great response in tough weather conditions from RSA83matt

I wish I could give a minus score to this company. They left us waiting 6 hours on a pickup after being handed over the them by the RAC. We had zero communication from them and when we tried to call we were placed into a queue and then cut off multiple times. To add insult to injury I now find out that I’ve been charged £10 for the pleasure of being on hold and disconnected. I thought they were just a bunch of jokers but they’re also scammers it seems. Not happy at all